"Property is very nice. Rooms are very large for Japanese rooms. The staff in the reception area were nice but at the same time gave a weird vibe. The hotel itself had a stuffiness of “old money” . Even though the restaurant in the hotel was well reviewed we had a bad experience there. Drinks were messed up as was the servicing of the food. The experience was not good at all. To the point that we cancelled the second reservation that we had in the Japanese restaurant at the hotel. We all got massages and those were very good. Overall, had hoped for a better experience considering it was a five star hotel."
"We had a wonderful stay at Gora Hanaougi. The staff were incredibly kind and attentive, and everything was spotlessly clean. The location was perfect — being so close to Sounzan Station made it easy to visit Owakudani, and the shuttle service to Gora Station was very convenient. Highly recommend!"
YuYu Hakone - Private Open Air Onsen Usage Guaranteed
10/10 Excellent
"Wonderful stay! Only issue I had was finding the location. Google Maps brought us to another location but once we got to the hotel the staff was super accommodating and apologetic. The onsen was also lovely!!"