Hakajuku Trip

The hotel location was excellent, with easy access to the train station. The breakfast at this hotel was excellent too. However, the Annex building was lacking proper maintenance. E.g. the air conditioning did not work; the bathroom sink did not drain properly; the carpet was grungy and dirty.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

This hotel was my FAVORITE of my entire trip and I stayed at 5 different hotels in a 2 week trip. Hotel Niwa Tokyo is a beatiful quaint hotel tucked away from the chaos. The room was small but I loved it more, it helped with decompressing after being in the mayhem (hahaha) of fellow traverls & locals in a big city. The amenenties were amazing, they have this quiet outdoor area with chairs to decompres by the fountain while enjoying a freshly brewed hot tea or coffee (limited hours). There is also indoor seating with the view of the same outdoor area. After a long day of walking 16,000+ steps you could sit in the quiet & dark room with full body massage chairs. There is a work out room with weights, and laundry room which was so helpful. You'll need to use the dryer a little longer, the washing machines are already preloaded with laundry detergent and paid with a credit card (no coins needed). There is a water & ice station near the laundry room which i used everyday to fill up my refillabe water bottle. You seriously need to walk around with your trash all day that's why I took my own bottle. My only regret is that I didn't buy a set of pajamas that they provided during my stay. The pajamas were so comfortable and breathable. I'll just have to go back next year. :) Love this hotel and will definitely go back!!!!

A comfortable stay. Body care products smelled amazing.

There are plenty of 5 star hotels to choose from in Tokyo but we were glad we chose this one for our first trip to Japan. The room was comfortable and blended Japanese and Western styles and was serviced thoroughly every day. We made good use of the club lounge for breakfasts, snacks and drinks in the evening and had dinner one time in each of Origami and the teppanyaki section of Suiren, the fine dining restaurant. Each time the food was excellent and well-presented. What really stood out for us though was the staff. Each and every one was unfailingly polite, welcoming and helpful, with good English. We wouldn’t stay anywhere else in Tokyo next time we come.