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All things about the hotel were excellent apart from the following. Having specifically booked a Premium Floor room (with complementary access to the fitness suite and pool) for the whole of my stay, I was then informed that the pool and fitness suite would in fact be closed for the final two days of my stay for planned works, which they had known about far in advance. This meant I had paid extra for services I could not use. I wasn't informed of this by hotels.com or the hotel till I tried to...

The rock pool onsen was excellent and included too.

The hotel is well located 3 min from the train station. 1 min from the bus station and 10 min walk from the old town the main attraction. The room was spacy (suite style) and had a washing/dryer machine in the kitchen. The bed was comfortable and the bathroom OK Priced well and one last piece of advice: If you are planning to go to Shirakawa-go do NOT book accommodation there. Leave Takayama early enough (bus ticket-buy a day or two in advance) and either come back to Takayama the same night or...

I have stayed in many very good hotels but this was possibly the best Hotel that I have stayed in, although the outside of the building is rather bland compared to say the Mandarin Oriental, or the Old Cataract in Aswan, the inside is perfect along with wonderful staff and service, plus for a Japanese hotel the rooms are very big, highly recommended.