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Reviews of Crowne Plaza College Park - Washington DC, an IHG Hotel

3.5 out of 5
Crowne Plaza College Park - Washington DC, an IHG Hotel
6400 Ivy Lane, Greenbelt, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jukeem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and clean room.
Stayed 3 nights in May 2024
Response from Mike on 28 May 2024
Hello, Jukeem. Thank you for your feedback. I am pleased to read you found us to be friendly and that your room was clean. We hope to welcome you back again soon. Thanks, Mike.

10/10 Excellent

Rejoice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and beds comfortable
Stayed 1 night in Jan 2024
Response from Mike on 28 May 2024
Hello, Rejoice. Thank you for posting your rating. I am happy to hear we did a great job for you and that you had a comfortable night's rest. Have a great day! Mike

10/10 Excellent

ROBERT

Room was very clean and meet my expectations
Stayed 1 night in May 2024
Response from Mike on 28 May 2024
Hello, Robert. Thank you for posting your rating. I am happy to see that you room was clean. We will continue to strive to exceed the expectations of our guests. We appreciate your business. Thank you, Mike

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay!
Stayed 3 nights in May 2024
Response from Mike on 28 May 2024
Hello, Karen. I am happy that you had a nice stay. Please come back and see us again soon. Thank you, Mike.

6/10 Okay

Terri, Princeton

Travelled with family
The woman at the desk when we checked out was not friendly or helpful.
Stayed 1 night in May 2024
Response from Mike on 26 May 2024
Hello, Terri.Thank you for providing your feedback. I apologize that you did not have a pleasant interaction with a member of our front desk team. I have shared your feedback with our Front Office Manager for his follow up. Thank you, Mike.

4/10 Poor

Preston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on 26 May 2024
Hello, Preston. Thank you for posting your rating. I am sorry that you did not enjoy your visit. It's always helpful for us to receive details of feedback. Thank you, Mike.

2/10 Terrible

Tatyana

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Mike on 26 May 2024
Hello, Tatyana. Thank you for posting your feedback. I apologize that you did not enjoy your visit with us and am hopeful you provided feedback so that we can improve. Thank you, Mike.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Mike on 25 May 2024
Hello, David. Thank you for posting your rating. I'm happy to read you enjoyed your visit with us. We will continue to focus on providing this level of excellence as we move forward. Thank you, Mike.

8/10 Good

Simeon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smoothly. Staff was friendly. Facility felt fresh. Shower worked well, but leaked water onto the bathroom floor. Breakfast was good and filling, but unless i missed it, it could use cheeses, like cottage, sliced, and some in the scrambled eggs (which seemed dry and maybe powdered).
Stayed 1 night in May 2024
Response from Mike on 26 May 2024
Hello, Simeon. Thank you for your feedback. I am glad to read that you found out team to be friendly and you liked the hotel. I apologize for the shower and the eggs, and have shared both comments with the respective managers. Please know we do not use powdered eggs. Separately, I've asked our F&B Manager to review our breakfast buffet offerings. Thank you for your business. Mike.

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Mike on 20 May 2024
Hello, Juan. Thank you for posting your rating. I am delighted that you were happy with your visit. We hope to see you again soon. Thanks.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mike on 20 May 2024
Hi, John. Thank you for posting your response. I am happy to see you were pleased with your visit. We hope to welcome you back again soon. Thank you, Mike.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay, everything went well.
Stayed 2 nights in May 2024
Response from Mike on 20 May 2024
Hello, Jeffery. Thank you for posting your comments. I am happy to read you enjoyed your visit. We hope to welcome you back soon.

6/10 Okay

kilsey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel room was dirty, specially the bathroom, there was hair everywhere and the sheets had a stain
Stayed 2 nights in May 2024

10/10 Excellent

Subir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We got two rooms on 16th floor, very clean and quiet. There were ample parking spaces. Check in was quick. Very happy with our stay.
Stayed 1 night in May 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on 26 May 2024
Hello, Kimberly. Thank you for posting your rating. I am glad to see you enjoyed your visit. We appreciate your patronage and will continue to strive for excellence. Thank you, Mike.

4/10 Poor

Lisa, Columbia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Hazel, FOREST HILLS

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Dongfang

Travelled with family
Good.
Stayed 1 night in May 2024

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and cleanliness.
Stayed 2 nights in May 2024

10/10 Excellent

Varun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in May 2024

10/10 Excellent

Christel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon review of my account, I noticed I was charged additional fees without notification or consent. When I talked to the receptionist, I was informed that the nightly rate changed after my booking. This is unacceptable given I agreed to a rate provided by Expedia. Total refund for the additional charges are pending, I am working with the manager
Stayed 2 nights in May 2024

4/10 Poor

Vicky

Business traveller
Disliked: Property conditions & facilities
The original room had a TV that did not work and a phone with no labeling. I moved to another room where the TV did not work on most channels, the mini fridge stopped working, and there was not enough lighting. There was also no Kleenex in the room. The staff was delightful and willing to address all issues. However, most could not be immediately addressed. The bartenders and servers were outstanding in the bar area. The food was about average, and the cocktails were delicious.
Stayed 2 nights in May 2024

10/10 Excellent

Sharmane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Mike on 20 May 2024
Hello, Sharmane. Thank you for posting your rating. I am glad you enjoyed our Hotel. We appreciate your business and hope to see you again soon. Thank you, Mike.

8/10 Good

Sharmane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly helpful staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

ROBERT, Warrington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when we are visiting my son and his family in DC. We have had clean comfortable rooms and friendly service. Good value for the money.
Stayed 1 night in Apr 2024

6/10 Okay

Anifa Hawa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think my stay. Was good overall the place is clean and staff was friendly it was kid friendly too as I had my infant child with me. Nice and quiet.
Stayed 1 night in May 2024

10/10 Excellent

Cristiam

Stayed 1 night in Feb 2024
Response from Add on 22 May 2024
Thank you, Cristian, we certainly appreciate your feed back.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like no shopping centers was with in walking distance, but I did enjoy my stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2024

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place very much
Stayed 2 nights in Apr 2024

2/10 Terrible

Laurent

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was no sheets on the bed no Houseking for 2 days the trash was still in the same place room was very gold he take two hours for the maintenance try to fix the issue
Stayed 2 nights in Apr 2024

10/10 Excellent

Earl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Iva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with a short 2 night stay at this property. Room was in great conditions, well suplied with toiletries, fresh towels, coffee (appreciate the convenience of Keurig in the room), refrigerator, all the must have. Also very clean. Would definitely recommend and stay there again.
Stayed 2 nights in Apr 2024

8/10 Good

Hui Zhen, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean
Stayed 2 nights in Apr 2024

6/10 Okay

Mohamet

Business traveller
Liked: Staff & service
Okay for the price.
Stayed 3 nights in Apr 2024

8/10 Good

Rengarajan

Business traveller
Liked: Amenities, property conditions & facilities
Facility is clean and convenient from the freeway. Limited dining options
Stayed 2 nights in Apr 2024

8/10 Good

Can

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gibril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment is great! Staff very friendly and professional
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 2 nights in Feb 2024

8/10 Good

Patrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and accommodating
Stayed 1 night in Apr 2024

8/10 Good

Nichole

Stayed 1 night in Apr 2024

10/10 Excellent

John, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iwas only there for a banquet and an overnight stay, but the rooms were a nice size and the rooms were quiet. There was no sounds from the other rooms on the floor. Note: everything thing is cashless, so there is no exchange of money.
Stayed 1 night in Apr 2024

6/10 Okay

Shantera

Stayed 1 night in Apr 2024

4/10 Poor

Venkateswar

Disliked: Cleanliness, staff & service
Service was poor. We stayed three nights without room service. No one told us that we need to order room service at the checkin. Repeated requests didn’t help to fix coffee machine. Floor was so noisy with lot of students. Overall not a pleasant stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and professional. Property is very clean.
Stayed 1 night in Apr 2024

8/10 Good

Wanda

Stayed 2 nights in Apr 2024

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024