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Top Great Lakes Hotel Reviews
Chelsea Hotel, Toronto
10/10 Excellent
"Had a great stay and would definitely come back!"
Fairmont Royal York
10/10 Excellent
"I had a two-night reservation at the Royal York Hotel and arrived around 1:00 a.m. tofind a long line at the front desk. The hotel had been overbooked and was working to find accommodations for displaced guests. After waiting nearly an hour, I was informed that no room was available for me. Fortunately, the staff found me a room at another hotel about three miles away and advised that the room would be complimentary due to the inconvenience. While I appreciated that solution, I was later charged for the first night and initially had difficulty getting the charge corrected. I am updating my review because the hotel has since resolved the issue and refunded the charge. Although the experience was frustrating at the time, I appreciate that they ultimately stood behind their commitment and made things right. For that reason, I am updating my rating to five stars."
DoubleTree by Hilton Hotel Toronto Downtown
10/10 Excellent
"Everything was great! Specially the staff!"
Sheraton Fallsview Hotel
10/10 Excellent
"A"
One King West Hotel & Residence
6/10 Okay
"I have stayed at One King West many times, as it has been my hotel of choice in the dt region . I found a significant difference in the standard of the hotel this trip. The cleanliness of the hotel, the ambiance of the lobby bar, restaurant service , etc., were all a lower standard than previous stays. I travelled with my senior parents who I had told how great the hotel was . My parents did not have hot water in their room for the first twenty four hours of their stay ( after traveling ). It took a very strong stance to get this rectified . The customer service was very poor. Overall , it wasn’t a positive experience like it’s been in the past."
Congress Plaza Hotel
8/10 Good
"The room had been updated, but the halls and some other areas have definitely seen better days. The room was comfortable and the bed was great. You could easily hear the street noise from inside the room with the windows closed. The lobby is still beautifully maintained. Great location with public transportation and great restaurants nearby."
Holiday Inn Toronto Downtown Centre by IHG
4/10 Poor
"Stayed 2 nights and paid a very high price per night and complained multiple times to the staff about the AC not working. First afternoon was moved to another room and same problem. For the price they are charging we expect the room to function properly. After the second complaint and offered another room, no further resolution was offered regarding the room being too hot. Checked out today June 13, 2026 and I see some other recent reviews experiencing the same issues we did. They should be offering some partial refunds."
Hilton Niagara Falls/Fallsview Hotel & Suites
10/10 Excellent
"We stayed in a 2 bedroom family suite in 44th floor, the view is excellent, both US and Canada sides can be seen. The bed and sheets are just comfortable that you don’t want to get up. The only thing that they should improve is the entertainment, need smart tv. The tv is old style and expensive movies. More flexibility if smart tv is offered."
Oakes Hotel Overlooking the Falls
10/10 Excellent
"We actually were not able to stay at the oaks hotel. They rebooked us to the Hilton. All was very smooth and the staff was very helpful"