Search Hotels by Best Western in Great Lakes

"Breakfast amazing, staff amazing. Location is great. Will be my go to hotel in downtown"

"My room had a strange T configuration and the bathroom was right next to the bed with thin walls. Even with the door closed, I could hear the toilet water running all night as it had a slow leak. The room itself was clean. I appreciated that there were no carpets. The coffee cups provided in the room were too small for the size of coffee the pods produce so I made a big mess. One should select the espresso setting, not lungo ! The Café food was average. Otherwise, the location made up for all the flaws. It was situated right on the King Street subway stop and very walkable to many downtown attractions. More storage or counter area in the bathrooms would have been useful. Overall, it was a good stay."

"Solid and adorable stay downtown. "

"Was a little dated in some places but the rooms were still clean. The heated floors in the washroom were a bonus. Parking was a problem, underground parking was under construction and very hard to get into with my truck. Would be nice if they included breakfast in the price."

"Everything"

"We were given a room with no windows. It felt like we were locked into a box."

"Rooms were great size and restaurant on site was very good for breakfast and dinner! Valet Parking was convenient but can be pretty pricey"

"I stayed here 2 weekends ago and had a very disappointing experience. After checking in, we went out for dinner and returned around 10:00 PM only to find there was no running water in the room. The front desk said the water would be off until 5:00 AM and that bottled water would be brought up right away. After waiting 30 minutes, I called again and was told someone was on the way. Another 30 minutes passed (now midnight) and nothing arrived, so we went to bed assuming it would be left outside the door. The next morning at 7:00 AM, there was still no bottled water and no running water. I called again and was told water would be back on shortly. Since we had to leave just after 8:00 AM, we waited hoping to shower. The water finally turned on around 7:40 AM, but it was freezing cold and never warmed up, forcing us to leave without showering, which is unacceptable from a basic hygiene standpoint. When checking out, I explained everything and was told I’d be refunded $20 for parking as compensation. That credit never appeared. I called days later and was told it would be fixed — it’s now almost two weeks later, I still haven’t received the refund, and the hotel no longer answers the phone. While maintenance issues can happen, the lack of communication, follow through, and resolution was extremely frustrating. Unfortunately, I would not stay here again or recommend this hotel."

"Although I selected the “reserve now, pay at the property” option, my card was charged on the morning of my stay before the check in time at the hotel. Therefore, I would advise anyone planning to pay with a different card than the one used for the reservation to be cautious, as charges may still be processed on the original card provided at booking. The hotel also did not offer on-site parking, so we had to use an alternative parking arrangement provided by the hotel and pay an additional $43.51 for parking. However, at checkout, instead of seeing the $43.51 parking charge reflected on my card, I noticed a charge of $200.32 instead. It was concerning that the staff was unable to identify the charge on their end, even after I showed the transactions appearing on my banking platform (the room charge, the security deposit, and the expected parking charge, but instead there was an unexpected charge of $200.32) The staff member eventually confirmed that the transaction code matched the security deposit code that could explain the charge. The issue remains unresolved. Overall, the experience was not pleasant from the moment we checked in. The welcome felt insincere, and one of the elevators was out of service. No one informed us at the lobby, so we carried our luggage all the way there only to find a note posted on the elevator. "