Lobby sitting area

Reviews of The Gibson Hotel Great Falls, Ascend Hotel Collection

2.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 83 out of 100 reviews" "
Rating 8 - Good. 15 out of 100 reviews" "
Rating 6 - Okay. 0 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

nichelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- wish the room had a window facing outside not into the hallway.
Stayed 2 nights in May 2024
Response from hannah on 23 May 2024
We apologize for any dissatisfaction you experienced. Your feedback is crucial to us, and we're committed to addressing and rectifying the issues you've highlighted.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at The Gibson and I would stay here again and again! We love the room amenities and the atmosphere at this boutique hotel. The staff is always friendly and amazing! Thank you for making our stay most enjoyable!
Stayed 2 nights in May 2024
Response from hannah on 21 May 2024
It warms our hearts to receive such positive feedback! We strive to provide a comfortable and memorable experience, and your words motivate us to continue our efforts.

10/10 Excellent

Analea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was so nice and helpful - we arrived very late in the evening! There’s a casino next to the hotel and we saw a man peeing next to the building. Some vagrants and people wandering out in the wee hours in the parking lot. Thankfully we saw a surveillance camera out back. The hotel itself is very nice, really well designed and put together. We did find a used bandaid under the bed so cleaning staff should be a bit more fastidious.
Stayed 1 night in May 2024
Response from Hannah on 21 May 2024
We apologize for any inconveniences you may have encountered during your stay. Your feedback is invaluable, and we'll work diligently to address the issues you've raised.

10/10 Excellent

Tate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and Decor. Wonderful stay for a show.
Stayed 1 night in May 2024
Response from Savannah on 18 May 2024
We're delighted to hear that you enjoyed your stay at the Gibson Hotel. Your satisfaction is our top priority.

8/10 Good

Danielle, Kalispell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with all the small amenities that matter. It is a renovated older building so the noise is louder than I’m accustomed to.
Stayed 1 night in May 2024
Response from Savannah on 18 May 2024
We apologize for any inconveniences you may have encountered during your stay. We hope to see you back soon!

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and super nice staff!! Just didnt enjoy that no one could turn our AC down below 67. So if you run hot, this isnt the place for you.
Stayed 2 nights in May 2024
Response from Savannah on 18 May 2024
We regret to learn about your disappointing experience. Your feedback is crucial, and we're committed to resolving any shortcomings to enhance our guests' overall satisfaction.

10/10 Excellent

Phillip J, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ashley on 7 May 2024
We're honored to have exceeded your expectations! Your positive experience fuels our dedication to maintaining the high standards that guests like you deserve.

10/10 Excellent

Deborah, Anchorage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great place to stay in Great Falls, MT. The rooms are spacious and comfortable. The staff are friendly and helpful. We particularly enjoyed the breakfast options. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from hannah on 3 May 2024
Your positive review means a lot to us! We're glad you had a wonderful time, and we appreciate your kind words about our staff and facilities.

10/10 Excellent

Kadra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Friendly staff! Great breakfast 😋!
Stayed 1 night in Apr 2024
Response from Savannah on 20 Apr 2024
We're overjoyed to hear that your experience was enjoyable! Our team works hard to create a welcoming environment, and we're glad it reflected in your stay.

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and helpful/kind staff.
Stayed 1 night in Apr 2024
Response from Savannah on 13 Apr 2024
Your kind words made our day! We aim to provide exceptional service, and it's fantastic to hear that you had a wonderful time at the Gibson Hotel.

10/10 Excellent

Adele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access, friendly staff, clean rooms, comfortable beds. Breakfast delivered to your door.
Stayed 1 night in Apr 2024
Response from Savannah on 8 Apr 2024
We're thrilled that you had a great experience with us! It's always wonderful to know that our guests appreciate the efforts we put into making their stay memorable.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and welcoming, the room was clean and cute.. all around a great experience!
Stayed 2 nights in Apr 2024
Response from Savannah on 8 Apr 2024
We're thrilled that you had a great experience with us! It's always wonderful to know that our guests appreciate the efforts we put into making their stay memorable.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Parking limited and a few bums but service and rooms amazing and priced right
Stayed 1 night in Apr 2024
Response from Savannah on 2 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at the Gibson Hotel. Your satisfaction is our top priority. We do apologize for the area of the Hotel.Management

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from Savannah on 8 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at the Gibson Hotel. Your satisfaction is our top priority.

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short but lovely stay at the Gibson. The staff were friendly and helpful!
Stayed 2 nights in Mar 2024
Response from Savannah on 2 Apr 2024
Your positive review means a lot to us! We're glad you had a wonderful time, and we appreciate your kind words about our staff and facilities.

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, nice rooms, but no parking and bums around the vehicles
Stayed 1 night in Mar 2024
Response from Savannah on 2 Apr 2024
Thank you for choosing the Gibson Hotel, and we're delighted that you had a fantastic stay. We look forward to welcoming you back in the future. We do apologize about the area of the Hotel.Management

10/10 Excellent

Janell, Red deer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 2 Apr 2024
We're overjoyed to hear that your experience was enjoyable! Our team works hard to create a welcoming environment, and we're glad it reflected in your stay.

10/10 Excellent

Sharon, Billings

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Savannah on 3 Mar 2024
We appreciate your positive review! It's heartening to know that you found our amenities and services up to your expectations.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
Thank you for choosing the Gibson Hotel, and we're delighted that you had a fantastic stay. We look forward to welcoming you back in the future.

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
We're overjoyed to hear that your experience was enjoyable! Our team works hard to create a welcoming environment, and we're glad it reflected in your stay.

10/10 Excellent

Colleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the decor. Rooms were very quiet. Pleasant, helpful staff. Nice breakfast options.
Stayed 2 nights in Feb 2024
Response from Ty on 20 Feb 2024
Thank you so much for taking the time to write a review. It warms my heart to hear you had a wonderful stay. We look forward to seeing you in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
It was one of the best hotels we have ever stayed at! So nice and clean, our room was perfect and the people at the front desk were so friendly! They greeted us every time we went in or out. We loved the wonderful breakfast brought to our room each morning.
Stayed 3 nights in Feb 2024
Response from Ty on 20 Feb 2024
Thank you so much for taking the time to write a review. It warms my heart to hear you had a wonderful stay. We look forward to seeing you in the future.

10/10 Excellent

Diana D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love my room!
Convenient location, within short walking distance to restaurants, clean and new, comfortable beds.
Stayed 2 nights in Feb 2024
Response from Ty on 20 Feb 2024
Thank you so much for taking the time to write a review. It warms my heart to hear you had a wonderful stay. We look forward to seeing you in the future.

10/10 Excellent

kellee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and maintenance were very helpful and nice! even had breakfast delivered to my room.
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
It warms our hearts to receive such positive feedback! We strive to provide a comfortable and memorable experience, and your words motivate us to continue our efforts.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Savanah on 12 Feb 2024
Thank you for the 5 SATR review, we look forward to your next stay with us.

4/10 Poor

Sagrario

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Savannah on 5 Feb 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay at the Gibson Hotel. We apologize for any inconvenience you experienced and appreciate your candid comments.Our team strives to maintain a clean and comfortable environment for all guests. We understand that accidents can happen, and we regret any distress caused by the cleaning charge. We'll review our procedures to ensure transparency in communicating such charges in the future.Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Best regards,Savannah Sack Gibson Hotel Management

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff went above and beyond to make our stay enjoyable. Breakfast is amazing. The rooms are super cozy and beds are comfy.
Stayed 2 nights in Feb 2024
Response from Savannah on 5 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at the Gibson Hotel. Your satisfaction is our top priority.Hotel Management

10/10 Excellent

ReGina

Business traveller
Liked: Property conditions & facilities, room comfort
Cutest little hotel
The Gibson is the cutest hotel. All redone and brand new with a comfy bed. If you are in town you should definitely try them out. You will not be disappointed! Also the best customer service ☺️
Stayed 2 nights in Jan 2024
Response from Savannah on 5 Feb 2024
It warms our hearts to receive such positive feedback! We strive to provide a comfortable and memorable experience, and your words motivate us to continue our efforts.Hotel Management

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Savannah on 5 Feb 2024
We're thrilled that you had a great experience with us! It's always wonderful to know that our guests appreciate the efforts we put into making their stay memorable.

8/10 Good

William

Liked: Amenities
A unique hotel in downtown, close to everything for walking
Stayed 1 night in Jan 2024
Response from Savannah on 5 Feb 2024
Thank you for choosing the Gibson Hotel, and we're delighted that you had a fantastic stay. We look forward to welcoming you back in the future.Hotel Management

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Savannah on 5 Feb 2024
We're thrilled that you had a great experience with us! It's always wonderful to know that our guests appreciate the efforts we put into making their stay memorable.Hotel Management

10/10 Excellent

Nazzal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING STAY !!!
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
We're honored to have exceeded your expectations! Your positive experience fuels our dedication to maintaining the high standards that guests like you deserve.Hotel Management

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job remodeling this property...needs more free parking.
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
Your kind words made our day! We aim to provide exceptional service, and it's fantastic to hear that you had a wonderful time at the Gibson Hotel. And we do apologize for the lack of parking.Hotel Management

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! A real gem in downtown GF. Will definitely stay here on my trips to GF. If you dont mind the small rooms you will love this place.
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
We're thrilled to be part of your positive memories! Thank you for recognizing our commitment to guest satisfaction during your stay at the Gibson Hotel.Hotel Management

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Savannah on 5 Feb 2024
We're honored to have exceeded your expectations! Your positive experience fuels our dedication to maintaining the high standards that guests like you deserve.Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Great Falls
Only stayed one night but really loved this hotel. It’s so modern, cute and clean. Love the design and the staff was so friendly. I love that breakfast is provided through a local company. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
It warms our hearts to receive such positive feedback! We strive to provide a comfortable and memorable experience, and your words motivate us to continue our efforts.Hotel Management

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, welcome drink was appreciated! Breakfast also was great 😊
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
Your positive review means a lot to us! We're glad you had a wonderful time, and we appreciate your kind words about our staff and facilities.Hotel Management

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
Thank you for choosing the Gibson Hotel, and we're delighted that you had a fantastic stay. We look forward to welcoming you back in the future.Hotel Management

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savannah on 5 Feb 2024
We're thrilled that you had a great experience with us! It's always wonderful to know that our guests appreciate the efforts we put into making their stay memorable.Hotel Management

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Savannah on 3 Mar 2024
It warms our hearts to receive such positive feedback! We strive to provide a comfortable and memorable experience, and your words motivate us to continue our efforts.

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Savannah on 3 Mar 2024
It warms our hearts to receive such positive feedback! We strive to provide a comfortable and memorable experience, and your words motivate us to continue our efforts.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Super cozy and comfy. Will be back
Stayed 1 night in Nov 2023
Response from Savannah on 3 Mar 2024
We appreciate your positive review! It's heartening to know that you found our amenities and services up to your expectations.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very very nice property, you can tell the management cares, very impressive.
Stayed 1 night in Nov 2023
Response from Savannah on 3 Mar 2024
We appreciate your positive review! It's heartening to know that you found our amenities and services up to your expectations.

10/10 Excellent

Baljit

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility appreciated the excellent breakfast being delivered to the room. The siting area with the fireplace in the lobby is cozy and comfy and wonderful when it's cold outside. Staff are great, very welcoming and attentive. Hannah was one of the best front desk staff we've met.
Stayed 1 night in Nov 2023
Response from Savannah on 5 Feb 2024
Your kind words made our day! We aim to provide exceptional service, and it's fantastic to hear that you had a wonderful time at the Gibson Hotel.Hotel Management

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gibson is a beautiful and unique hotel. The room was clean, staff very friendly and the included breakfast was so good!!! Would stay here again!
Stayed 1 night in Nov 2023
Response from Savannah on 5 Feb 2024
We're thrilled that you had a great experience with us! It's always wonderful to know that our guests appreciate the efforts we put into making their stay memorable.Hotel Management

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
Offered a beverage at check in...Breakfast delivered to room in the AM...
Stayed 1 night in Nov 2023
Response from Savannah on 3 Mar 2024
We appreciate your positive review! It's heartening to know that you found our amenities and services up to your expectations.

10/10 Excellent

Louella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and kind! Our room was beautiful, tastefully decorated and modern. I felt a bit uncomfortable walking in the area in the evening. We chatted with some local folks in a neighborhood restaurant and they just advised to be alert and cautious.
Stayed 1 night in Nov 2023
Response from Savannah on 5 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at the Gibson Hotel. Your satisfaction is our top priority.Hotel Management

10/10 Excellent

CHADD

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is the nicest boutique hotel we have stayed in to date. They offer a drink upon check in and an amazing breakfast option from a local coffee shop that you can either have delivered to your room or simply walk down the street and eat in (I recommend going down to the shop). The quality of this amazing hotel for the price is truly unparalleled. We will be back for sure!
Stayed 1 night in Nov 2023
Response from Savannah on 5 Feb 2024
We're honored to have exceeded your expectations! Your positive experience fuels our dedication to maintaining the high standards that guests like you deserve.Hotel Management

8/10 Good

Julie or David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility and staff were fantastic!
Stayed 1 night in Oct 2023
Response from Savannah on 3 Mar 2024
We appreciate your positive review! It's heartening to know that you found our amenities and services up to your expectations.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been totally renovated, it is very comfortable.
Stayed 1 night in Oct 2023
Response from Savannah on 3 Mar 2024
We appreciate your positive review! It's heartening to know that you found our amenities and services up to your expectations.