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Reviews of Bright Angel Lodge – Inside the Park

3 out of 5
Bright Angel Lodge – Inside the Park
9 Village Loop Drive, Grand Canyon Village, Grand Canyon, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 674 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 48 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

jung hwa

Liked: Property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Gretchen Smith on 24 May 2024
Thank you for your feedback, we hope you had a great visit at the Grand Canyon National Park!

8/10 Good

lorraine

Liked: Staff & service, property conditions & facilities
Walk to rim in 5 minutes. What more do you need?
Stayed 1 night in May 2024
Response from Bright Angel Front Desk on 6 May 2024
We are happy to hear you enjoyed your stay! We hope to see you again soon. Thank you!

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. My only complaint is that it get booked so fast but it’s our favorite
Stayed 1 night in Apr 2024
Response from Gretchen Smith on 1 May 2024
We are glad you enjoyed your stay! Hope to see you again! Thank you.

6/10 Okay

Eduard Walter

Travelled with family, Travelled with partner
The heater sistem wasn't working and we had to use an noisy electric heater.
Stayed 1 night in Apr 2024
Response from Gretchen Smith on 30 Apr 2024
We appreciate your feedback and will work to prevent this from occurring again. Thank you very much and we hope to see you again!

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience.
Stayed 1 night in Mar 2024
Response from Bright Angel Front Desk Team (jb) on 27 Apr 2024
Good evening,Thank you for your feedback! We are so happy to hear that you enjoyed your stay with us!! We hope that you will be able to return again soon for more Grand Canyon adventures.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 16 Apr 2024
We are glad you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Mark, San Francisco

Stayed 1 night in Apr 2024
Response from Bright Angel Lodge Front Desk on 5 May 2024
Thank you for your feedback, we hope you had a great visit to Grand Canyon National Park!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and safe. Linda at front desk was great. Waiters in restaurants were all good.
Stayed 1 night in Apr 2024
Response from Gretchen Smith on 11 Apr 2024
We are happy to hear you enjoyed your stay, and we agree, Linda is great! Hope to see you again! Thank you.

8/10 Good

courtney

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 10 Apr 2024
We are glad you enjoyed your stay! Hope to see you again! Thank you.

8/10 Good

Kenneth

A few hundred feet from the rim. Parking is a challenge on busy days.
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 3 Apr 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gretchen Smith on 23 Mar 2024
We are glad you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Darren

Awesome highly recommend
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 19 Mar 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Colten

Liked: Cleanliness, staff & service, property conditions & facilities
Good kinda not great! But the location was beautiful! 10/10
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 15 Mar 2024
Thank you for your feedback! We hope to see you again!

8/10 Good

Laura, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite small, but the fact that we were 100 feet from the rim of the canyon made up for it. This was my first stay inside a National Park, so I was quite surprised that there was no TV in the room. Not a big deal. The parking was definitely a challenge. I can't even imagine what it would be like in peak season!! Good luck!
Stayed 2 nights in Mar 2024
Response from Gretchen Smith on 14 Mar 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the cabins and had a wonderful time! They were clean and in a perfect location for visiting the Grand Canyon. The cafe in the lodge was great for breakfast. I would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Gretchen Smith on 13 Mar 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was on rim of grand canyon. Awesome views
Stayed 1 night in Mar 2024
Response from Gretchen Smith on 10 Mar 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

8/10 Good

Lynda

Stayed 1 night in Mar 2024
Response from Gretchen Smith on 29 Mar 2024
We are glad you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool place
Stayed 1 night in Mar 2024
Response from Bright Angel Front Desk on 10 Mar 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

8/10 Good

tom, Lakeville

Travelled with partner
Liked: Staff & service, property conditions & facilities
Bright Angel is an iconic Park hotel…. A little rustic but it “fit” with the setting. The restaurant was OK … didn’t go away hungry but met both hopes and expectations. Would happily go back
Stayed 2 nights in Feb 2024
Response from Bright Angel Lodge Front Desk Team (JB) on 2 Mar 2024
Good afternoon,We are glad to hear you enjoyed your stay and hope you will return for Grand Canyon adventures.Your feedback will be passed along to our management teams for further review.Warm regards,

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Gretchen Smith on 27 Feb 2024
We are happy to hear you enjoyed your visit.Thank you for coming!

8/10 Good

barbara ann

Stayed 1 night in Feb 2024
Response from Bright Angel Front Desk on 20 Mar 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superschöne kleine Cabins. Direkt am South Rim. Wunderbar um den Sonnenuntergang zu erleben. Wir waren im Winter. Gut funktionierende Heizung.
Stayed 1 night in Feb 2024
Response from Bright Angel Lodge Team on 20 Feb 2024
Thank you for your positive comments and feedback!!

10/10 Excellent

Verified traveller

Travelled with family
Memories of a lifetime!
The location of the Bright Angel Lodge is absolutely amazing and the view from our cabin is the best! Clay Tisdale and the staff are so awesome, and their customer service is Second to None. Our short stay was so perfect, and we are so blessed to have the opportunity to stay at your beautiful lodge. We highly recommend Bright Angel Lodge to all our friends and family!
Stayed 1 night in Feb 2024
Response from Bright Angel Lodge Team on 20 Feb 2024
We're glad you enjoyed your visit. Thanks for coming!

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best views from our cabin that anyone could ask for! We are right on the edge. Amazing !
Stayed 1 night in Feb 2024
Response from Bright Angel Front Desk on 21 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The staff is truly incredible. The room was great and the view was also very good.
Stayed 1 night in Feb 2024
Response from Bright Angel Lodge Team on 20 Feb 2024
Thank you. We appreciate your stay and kind words.

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Gretchen Smith on 21 Mar 2024
We are glad you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Planzer

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific rooms, great service, and outstanding location.
Stayed 2 nights in Feb 2024
Response from Bright Angel Lodge Front Desk Team (JB) on 17 Feb 2024
Good morning! Thank you for your feedback! We are glad to hear that you enjoyed your stay and hope to see you again for more Grand Canyon adventures.Warm regards,

10/10 Excellent

bonita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bright Angel Lodge Front Desk Team (JB) on 17 Feb 2024
Good morning!Thank you for your feedback! We are glad to hear that you enjoyed your stay with us and hope that you will return soon for more Grand Canyon adventures.Warm regards,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, yards from the Canyon
If you want to be close to the canyon, this is a great choice. THe room we had was small but liveable, had no TV, that was my fault for not reading the booking properly but had a great bar and good choice of food
Stayed 1 night in Feb 2024
Response from Bright Angel Lodge Team on 20 Feb 2024
Thank you for your positive responses and we're glad you enjoyed your visit.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great cabin with comfortable bed. Amazing views of the Grand Canyon right across from the cabin. Good breakfast in the cafe. Handy grab and go food and drinks in The Fountain. Loved it!
Stayed 2 nights in Feb 2024
Response from Bright Angel Lodge Team on 20 Feb 2024
Thank you. We are glad you got so much from your visit. We hope to see you again!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Bright Angel Front Desk on 14 Feb 2024
Thank you so much for your feedback! We hope to see you again!

10/10 Excellent

Frank

Stayed 1 night in Feb 2024
Response from Bright Angel Front Desk on 14 Feb 2024
Thank you so much for your feedback! We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Gretchen Smith on 12 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We’ll be back
Stayed 1 night in Feb 2024
Response from Gretchen Smith on 12 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

8/10 Good

Marin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to the Canyon Rim was incredible.
Stayed 3 nights in Jan 2024
Response from Gretchen Smith on 8 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay! Cozy room very clean had all the necessities and easy access to restaurants gift shops view points.
Stayed 1 night in Feb 2024
Response from Gretchen Smith on 8 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

8/10 Good

Anthony

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Gretchen Smith on 8 Feb 2024
We appreciate your feedback! Come again soon! Thank you.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The woman who checked us in (Short hair and glasses. Sorry not to be more descript was lovely. She has a nice personality and was more than helpful. We felt there was no one else in the room. She had excellent suggestions about where to go to sunset, what relatively easy hikes we could do having not been to the park before. Likes our cabin. She suggested a free standing cabin.
Stayed 2 nights in Jan 2024
Response from Bright Angel Front Desk Team (jb) on 7 Feb 2024
Good evening,Thank you for your feedback. We are so glad that you enjoyed your stay and the service that you received. We hope that you are able to return soon for more Grand Canyon adventures.Warm regards,

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Bright Angel Front Desk Team (jb) on 7 Feb 2024
Good evening,Thank you for your feedback. We are sorry to hear that your stay did not go as planned.If you have any suggestions for improvement, please let us know.We hope that you will return again and give us another chance to provide you with extraordinary service.Warm regards,

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Although we were staying in a "cabin" it had been renovated and was very visually pleasing and comfortable. Being just steps away from the canyon was super.
Stayed 4 nights in Jan 2024
Response from Gretchen Smith on 8 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the edge of the canyon , wow
Stayed 1 night in Feb 2024
Response from Gretchen Smith on 6 Feb 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

6/10 Okay

Keith

Liked: Cleanliness
Location was amazing and close to the start of hike. Food was average at best. Wait staff were very good
Stayed 1 night in Jan 2024
Response from Gretchen Smith on 4 Feb 2024
We appreciate your review and feedback for Bright Angel Lodge. Thank you!

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bright Angel Lodge Front Desk Team on 5 Feb 2024
Good day,Thank you for your feedback! We're happy to hear that you enjoyed your stay. We hope that you will return for more Grand Canyon adventures!Warm regards,

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Bright Angel Lodge Team on 2 Feb 2024
Thank you!

8/10 Good

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room fee includes breakfast. But when I checked in, the lodge reception told me the breakfast is not covered in the room fee. Can you pls double check this with hotel? I have checkout today without having breakfast. Thx. Regards, Wang Li
Stayed 1 night in Jan 2024
Response from Bright Angel Front Desk on 31 Jan 2024
Hello, looking at your reservation I do not see a Bed and Breakfast Package included. However, you do not need this package to eat at any of our facilities here at the Grand Canyon South Rim! We appreciate your feedback and will work to be more transparent going forward. Thank you!

10/10 Excellent

stephen

Stayed 1 night in Jan 2024
Response from Gretchen Smith on 20 Mar 2024
We are happy to hear you enjoyed your stay! Hope to see you again! Thank you.

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures don’t do it justice
Ok you come here to see the Grand Canyon. To be staying right on the rim is just brilliant. But a few issues with our stay. The room we had has an interconnecting room and you can hear the neighbours. Another issue was the food options. The steakhouse was shut and the cafe and tavern almost have the same menu. Other options within the park but have to drive. Otherwise it was a great stay PS don’t have the pot roast at the cafe….absolute rip off!
Stayed 2 nights in Jan 2024
Response from Gretchen Smith on 30 Jan 2024
Thank you for your feedback, we are glad you enjoyed your stay. Our management team is interested in all of your feedback! Thank you.

6/10 Okay

Hollie A

Disappointed with our cabin
Booked a Rim Cabin but was not on the Rim. It wasn’t far but I thought booking Rim would be closer. The cabin we were in was connected to another cabin and we could hear everything the neighbors were saying. Absolutely no privacy. We would stay again but only in a stand alone cabin.
Stayed 1 night in Jan 2024
Response from Bright Angel Front Desk on 30 Jan 2024
We appreciate your review and feedback for Bright Angel Lodge. Thank you!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great little cozy cabin steps from the South Rim! The Grand Canyon Village feels like a ski resort or a summer camp, depending on the season, but you can't beat being so close to the rim trail and Bright Angel Trail. Clean and comfortable room.
Stayed 1 night in Jan 2024
Response from Gretchen Smith on 30 Jan 2024
We appreciate your feedback! Come again soon! Thank you.

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
January 2024 was my 2nd stay at Bright Angel. It is right on the south rim of the Grand Canyon. Rooms are small but recently renevated and extremely clean. Great, reasonably priced food at the lodge restaurant. Love it!
Stayed 1 night in Jan 2024
Response from Gretchen Smith on 30 Jan 2024
Thank you so much for your feedback! We hope to see you again!