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"One of my few bad experiences and sadly not recommended at all. Erfurt is a great city to visit and the location of the "hotel" is too. However, this is not a hotel. There is no staff and no/bad information about the basics like breakfast hours etc. Also they charged me twice but when talking to them they denied a refund. After a long dialogue with hotels.com I will get a refund but zero excuse from hotel. No cleaning of rooms during stay and AI response via their so called info channel...

"Super Lage, super Blick"

"Beautiful stay and a wonderful place to rest. The staff was super friendly and we would stay here again"

"Very nice staff, clean and quiet room"

"Hair all over the blankets. When we asked them for more pillows they said “f*** you bye”. All we did is politely ask for pillows yet they cursed at us and shut the phone in our face. "

"Great value, great location with town in walking distance and area attractions a short drive or train ride away"

"Good healthy breakfast, easy & free parking, nice staff, spacious and clean room"

"Sauberes Zimmer, Ausstattung Top, ein Kissen p.P. war zu wenig, Hotel macht einen sehr guten Eindruck, Frühstück war frisch und ausreichend "

"The room was very clean and comfortable. The breakfast was really good. The staff were friendly and accommodating."

"Super nettes Personal. Super leckeres Eis! "

"Es war alles perfekt, nur die Dusche war renovierungsbedürftig. Wasser lief kaum ab und Brause war nicht fest installiert. Badewannen sind auch nicht mehr wirklich gewünscht"