Search Hotels Near Gordon Craig Theatre, Stevenage

"Great customer service"

"Excellent front desk staff - courteous and helpful, especially Lucian, Denissa and Zivile. "

"Room was spotless and whole hotel is charming"

"Very quiet and laid back. manager is a top bloke. Hope to return soon . Highly recommended"

"When we arrived there was not enough bedding but a phone call to the host who arranged for the housekeeper to come round within half hour sorted it all out. "

"I was given a room on the ground floor which was set out for a disabled person as were most of the other GF rooms. I’m sorry but this was not suitable it felt like staying in an old folks home and I had booked 3 nights. When I asked for a room change I was told the hotel was fully booked, I was not happy with this as I had paid approximately £90.00 a night to stay in a hospital room. I’m not very happy and won’t return to this hotel "

"On arrival carpets are badly stained and desperately need cleaned. The silicone in the shower has black mould - it needs replaced. Strong smell of spices in the fridge - needs a thorough clean. Washing machine has strong smell of mould - despite running a cycle, the strong smell was still there. The location is good and it does have private parking. The flat has potential if they cleaned it properly. They ask for a refundable deposit and an ID to stay. Since our departure and two emails later, we are still awaiting a reply and refund of our deposit. No reason at all to withhold our deposit. Other reviews on other platforms state the same issue, please be aware of this. "

"Owner cancelled my longstanding booking so they could accept another booking. Leaving us having to vastly over lpay for alternative accommodation. Not acceptable. Pointless booking if you can't have confidence that they will go out your booking. They decided to allow previous guests to extend as it was worth more money to them. Expedia shouldn't allow this!"