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Reviews of QT Gold Coast

5 out of 5
QT Gold Coast
Cnr Gold Coast Highway And Staghorn Ave, 7 Staghorn Avenue, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1006 reviews" "
Rating 8 - Good. 281 out of 1006 reviews" "
Rating 6 - Okay. 121 out of 1006 reviews" "
Rating 4 - Poor. 50 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Stayed 1 night in May 2024
Response from Rory - Guest Relations Manager on 24 May 2024
Good afternoon Patrick, Thanks very much! We love hearing when our hotel experience really hits a high.Please visit us again soon. All the best.

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful baby moon before the birth of my twins.
Stayed 2 nights in Mar 2024
Response from Rory - Guest Relations Manager on 17 May 2024
Good morning Ashlee, Amazing! Love to read it. All the best for your new arrival. :) See you another time in future I'm sure.

4/10 Poor

Matt

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Rory - Guest Relations Manager on 17 May 2024
Hi Matt, I have reached out directly to your good self. Feel free to let us know a bit more about what went wrong and we'll do our best to make amends. Many thanks.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, lovely view and amazing pillows!
Stayed 3 nights in May 2024
Response from Rory - Guest Relations Manager on 11 May 2024
Hi there Melissa, Thanks very much for stopping in! Sounds like you found a relaxing and comfortable experience in QT Gold Coast. Until the sequel...

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice lobby, nice rooms, great dining options, great service. Pool and spa could be a little warmer.
Stayed 1 night in May 2024
Response from Rory - Guest Relations Manager on 8 May 2024
Hi there Angela, Looking after you is what we love to do best, so thanks for letting us know we hit the mark. Sounded like a great time!We can’t wait to welcome you back to the extraordinary.Many thanks.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great serive and great experience. Thoroughly enjoyed ourselves
Stayed 1 night in May 2024
Response from Rory - Guest Relations Manager on 8 May 2024
Good evening Troy, Awesome stuff! Glad you gave us a try, and loved every bit of it! Looking forward to rolling out the red carpet another time for you. Kindest regards.

10/10 Excellent

Lee

Stayed 1 night in May 2024

8/10 Good

Rebecca

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall good value for what you pay, food was great
Stayed 7 nights in Apr 2024
Response from Rory - Guest Relations Manager on 8 May 2024
Good evening Rebecca, Right on the money is just where we like to be. We love to add little extra touches to exceed expectations every time. We’re so happy it all added up to worth it for you too. Looking forward to the next visit soon, I'm sure. Warmest regards.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
lovely stay
Stayed 1 night in Apr 2024
Response from Rory - Guest Relations Manager on 30 Apr 2024
Good morning Rebecca, Love to read it. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high.See you again soon? Many thanks,

10/10 Excellent

Ilya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with spacious rooms and nice (if a little small) heated pool and jacuzzi.
Stayed 3 nights in Apr 2024
Response from Rory - Guest Relations Manager on 23 Apr 2024
Good morning Ilya, Loved QTGC? We have to admit we love it around here too. Thanks for stopping by and enjoying the experience. See you again another time soon. Cheers.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Z
Stayed 1 night in Apr 2024
Response from Rory - Guest Relations Manager on 23 Apr 2024
Hi there Stephen, Thanks for stopping by and leaving an excellent rating. I trust all went well! Looking forward to the next visit. Thank you.

4/10 Poor

SIYU, Sydney

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
House keeping staff knock my door at 8:30am even I have my “Inside” note on the door on two days. More training is required
Stayed 4 nights in Apr 2024
Response from Rory - Guest Relations Manager on 17 Apr 2024
Hi there SIYU, Please accept my apologies for this grievance with your experience. I will make sure this is passed through accordingly to our Housekeeping management for review. Kindest regards.

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rory - Guest Relations Manager on 5 Apr 2024
Hey Mellissa,WOW! Thank you for sharing your great recent experience with us. We hope to welcome you back in the near future.Best wishes,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Stunning views of the ocean.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 1 Apr 2024
Good afternoon Robert, Glad you enjoyed the prime real-estate here at QTGC. Looking forward to welcoming you back in future. Best regards.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely however.. water was not free in room, hotel fridge was crammed with for purchase items and lobby bikes were not free but for rental only. When you book a hotel you look at all amenities and in this case there were several discrepancies. Time for a hotel review Expedia.
Stayed 4 nights in Feb 2024
Response from Rory - Guest Relations Manager on 9 Mar 2024
Good morning Richard, Thank you for writing to us and providing some constructive feedback. I'll make sure all this is passed through accordingly to our team. Many thanks again.

10/10 Excellent

Chady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, beds were comfy, breakfast was great
Stayed 4 nights in Mar 2024
Response from Rory - Guest Relations Manager on 9 Mar 2024
Hi there Chady, Ticked all the boxes! Thank you for writing to us and glad you had a lovely experience. See you again sometime soon? Warm regards.

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on 9 Mar 2024
Hi there Sherene, Many thanks for your excellent review. I trust everything was enjoyable and relaxing. Kindest regards.

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately due to circumstances outside the hotels control we couldn’t use the pool which was disappointing but every else was good
Stayed 1 night in Mar 2024
Response from Rory - Guest Relations Manager on 6 Mar 2024
Hi there Amanda, Many thanks for leaving your review and glad for the most part you had a nice time. Please accept my apologies for that particular afternoon, I hope that we can welcome you back in future once again. Many thanks.

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cute property, great pool and pool bar, great coffee bar in the lobby
Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Hi there Dallas, Glad you enjoyed it! I hope we can welcome you back another time soon. All the best.

2/10 Terrible

Neil

Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Hi there Neil, Thanks for your rating, I'm sorry to read it may not have been the best experience. Please call us direct if you wished to talk about your stay. Best regards.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QT is exceptional as always. Clean, fresh, modern and relaxing
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Hi there Amy, Great news! Thanks for your review and I'm sure we'll see you again soon. Best regards.

10/10 Excellent

Alicia

Liked: Staff & service, property conditions & facilities
Everything was wonderful Going to stay here every time I’m in surfers 😁
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Hi there Alicia,Many thanks for your kind review. Looking forward to the next adventure! Best regards.

10/10 Excellent

Tony

Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 29 Feb 2024
Good morning Tony, Many thanks, delighted it was an awesome experience. See you another time soon. Cheers.

2/10 Terrible

Kailea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rude stuff rushed us out an I’ve forgot a few things won’t ever seen again just all round terrible experience
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 20 Feb 2024
Good morning Kailea, I'm very sorry to learn about your experience. Please accept my apology on behalf of the whole team here at QTGC. I’d really like to dig a bit deeper and unpack everything that happened - feel free to reach out to me at 5584 1200. Looking forward to making it right for you.Thank you,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on 20 Feb 2024
Good morning Tony, Thanks for the awesome 10/10! Glad we hit the spot for you. Until the sequel...Best regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Would not recommend it
Late check in, small pool, small gym and you have to pay extra for parking
Stayed 5 nights in Feb 2024
Response from Rory - Guest Relations Manager on 20 Feb 2024
Good morning valued guest, We’re sorry to hear about your experience. We missed the mark this time, but we hope you’ll give us another chance to make it right. Please drop me a line before your next visit and I'll do what I can to look after you. Many thanks,Rory - Guest Relations Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Jennifer, Many thanks! Sounded like a great experience. Cheers from the QTGC team.

8/10 Good

Julieanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and had good dining options although a bit expensive. The tram was in easy walking distance. The staff were helpful and friendly especially as I was travelling alone.
Stayed 3 nights in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Julieanne, Thanks for writing to us and I'm delighted to read you had enjoyed the stay. Shoutout to the staff for the most helpful and warm service. Many thanks again.

8/10 Good

Chitiur

Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Good evening Chitiur, Thanks for writing to us, I trust you enjoyed your QTGC experience. See you another time in future...

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, delicious buffet, expect a line at check-in time.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Bianca, Many thanks for your kind words - we're so glad you enjoyed your time with us. Until the next adventure, see you soon.

6/10 Okay

David

Stayed 3 nights in Jan 2024
Response from Rory-Guest Relations Manager on 21 Mar 2024
Hi David, thank you for your rating! We hope to see you again soon. Warmest regards,

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at QT Gold Coast. Beds and pillows are super comfy, rooms are always impeccably clean. Staff are great and always helpful.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Suzanne, Receiving this sort of feedback is amazing. We are so glad you enjoyed your experience and found it comfortable and relaxing. See you on the next visit.

10/10 Excellent

Leela

Stayed 2 nights in Jan 2024
Response from Rory-Guest Relations Manager on 21 Mar 2024
Hi there Leela, Many thanks! We are glad to hear you had a great experience. Cheers from the QTGC team.

10/10 Excellent

Han

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Good evening Han, Many thanks for your 10/10 rating. Love to see it! I hope it was the most amazing stay and we'll be looking forward to the next stay. Warm regards.

10/10 Excellent

Kathryn, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 1 Feb 2024
Hi Kathryn, Many thanks, we appreciate the awesome 5/5! See you on the flip-side.

10/10 Excellent

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Loved QT. The staff were friendly and helpful. Rooms were cleaned every day by lovely ladies who were friendly and always had a smile for you. The shampoo and soaps were great, been trying to find where i can buy these in Adelaide. if there was a 10 out of 10 i would give them a 10 - hope you see you again next year
Stayed 6 nights in Jan 2024
Response from Rory - Guest Relations Manager on 1 Feb 2024
Good evening Franca, Amazing! Glad you had the most wonderful experience with us. Shoutout to the team for providing warmth and smiles. BTW, those products would be from our friends at Kevin Murphy. All the best and see you next year.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed Experience at the Hotel
I recently stayed at this hotel, and while the interior was beautifully designed and parking was hassle-free, there were a few aspects that left me with mixed feelings. The room was clean and comfortable, but the additional charge for coffee, on top of the already paid breakfast, felt unnecessary. It's disheartening when basic amenities come with an extra cost. Moreover, my attempt to enjoy the pool was hindered by the early reservation system for cabanas. By 9 o'clock in the morning, all cabanas were fully booked, leaving no chairs available. The cabanas can be booked for $70 a day there are only around ten which leaves around 20 free loungers which were all taken just after breakfast, so relaxing around the pool was not an option. In summary, while the hotel has its merits, the extra fees and the limited poolside experience left me with a less-than-ideal impression.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 30 Jan 2024
Greetings Angela,Thank you for sharing your thoughts on your recent stay. We're pleased to hear you enjoyed our beautifully designed interiors and hassle-free parking. We're sorry to learn about your concerns regarding the additional charges for coffee and the challenges with poolside reservations. Your feedback is valuable, and we'll use it to enhance our services. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Simone

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great pool/ outdoor area with poolside bar. Good vibe and pleasant staff.
Stayed 5 nights in Jan 2024
Response from Rory - Guest Relations Manager on 30 Jan 2024
Hi Simone, Thank you for taking the time to leave us this review. We are glad to hear you enjoyed our hotel and the pool area and we hope you found everything your were looking for. We look forward to your next visit here again soon.

10/10 Excellent

Mari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Good evening Mari, Amazing. Many thanks for your excellent review for us. See you another time in future I'm sure. Kind regards.

10/10 Excellent

Ana

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Good evening Ana, I trust it was the most amazing stay, thanks for your awesome review. Many thanks.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay but they need to improve on the sound proofing. Able to hear all the street noises
Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Hi there Stephen, Thanks for your feedback and I'm glad to learn for the most part it was an enjoyable experience. Kindest regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QT The best
The staff , the location, everything about the place and staff is amazing
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Good evening Michael, Shout-out to team QTGC. Delighted to read all about it. Glad you had a nice stay with us. Many thanks.

10/10 Excellent

Lander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Hi there Lander, Many thanks my friend! Glad you had an exemplary stay with us. Best regards.

10/10 Excellent

Adamo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rory - Guest Relations Manager on 25 Jan 2024
Hi there Adamo, Great news! Delighted you had a wonderful time.Many thanks.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Maria, This is great! I trust you had a wonderful experience here at QTGC. See you soon I'm sure.

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! They upgraded our room upon arrival and even offered two welcome drinks. Food and drinks were great. Very clean and in a great area
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Adrienne, Looking after you is what we do best! Glad the team were able to turn up the service for you. Thanks for your review. Kindest regards.

10/10 Excellent

Sharon

Travelled with family
Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Sharon, Excellent news! I trust it was an enjoyable and fun-filled experience with us here at QTGC. Warm regards.

6/10 Okay

Oudai

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Hi there Oudai, Thanks for leaving us a rating. I hope you had a nice time, please reach out direct if there was anything you wanted to discuss further. Many thanks again.

10/10 Excellent

Liam

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on 13 Feb 2024
Hi there Liam, Many thanks for your excellent rating. I hope it was a great experience with us. Best regards.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, the staff were all amazing. I injured myself and the staff couldn’t be more accommodating in trying to help.
Stayed 7 nights in Jan 2024
Response from Rory - Guest Relations Manager on 17 Jan 2024
Good evening Daniel, I'm delighted to learn that the team were able to assist happily during your time here. I trust you're on the mend now. See you again sometime soon I hope. Best regards.