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Reviews of Novotel Surfers Paradise

4.5 out of 5
Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 422 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 152 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

CHEE WAI

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful and pleasant staff .
Stayed 3 nights in May 2024

6/10 Okay

Meena

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is central to everything in Surfers Paradise which made it very convenient but the hotel doesn't have its own parking and the facilities are out dated
Stayed 2 nights in May 2024
Response from Dorcas on 19 May 2024
Dear Trevor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are currently working on a number of projects to improve the products for our guest. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Edward

Travelled with family, Travelled with partner
Liked: Staff & service
The gentleman at the help desk was very helpful.
Stayed 7 nights in May 2024
Response from Dorcas on 19 May 2024
Hi Edward,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Lascelles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Surfers Paradise is in a great location. Very central and good walking distance to lots of food and attractions. The hotel staff are amazing.
Stayed 3 nights in May 2024
Response from Dorcas on 19 May 2024
Hi Lascelles,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great facilities as always from Accors Novotel
Stayed 5 nights in May 2024
Response from Dorcas on 10 May 2024
Hi Russell,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dorcas on 8 May 2024
Good Day Robbie,Thank you for choosing to us and for giving us the 5 out 5 review.Kind Regards,

10/10 Excellent

TRISTAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024
Response from Dorcas on 6 May 2024
Dear TristanThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 Mark rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Snezana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the distances ,it was close to main street, beach , restaurants...i didn't liked the noise of the next-door hotel's, we didn't sleep or rest the whole time that we was staying at Novotel.
Stayed 4 nights in Apr 2024
Response from Dorcas on 6 May 2024
Dear Guest ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, and access to the amenities
Stayed 2 nights in Apr 2024
Response from Dorcas on 6 May 2024
Dear MichaelThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Juhee

Liked: Amenities, property conditions & facilities
All well
Stayed 6 nights in Apr 2024
Response from Dorcas on 1 May 2024
Hi JuheeThank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

MALIK ABDUL QADEER

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It is on perfect location
Stayed 4 nights in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear Malik Abdul Qadeer,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Mehreen

Stayed 1 night in Apr 2024
Response from Dorcas on 19 May 2024
Hi Mehreen,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Neelam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 2 nights in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear Neelam,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Sana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services and nice staff
Stayed 4 nights in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear Sana,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Aisling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym,pool, poolside QR code, spa, great location, friendly staff. Everything at your door
Stayed 3 nights in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear Aisling,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Aleksander, Picton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room and view from the 16 th floor!
Stayed 1 night in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear Aleksander,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Tara

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Dorcas on 19 May 2024
Dear Tara,Thank you for your rating.Kind Regards,Dorcas

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Nathalie Anne-Marie, Wellington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Comfortable room with amazing views. Sheridan at reception was lovely and really made my stay a wonderful experience.
Stayed 7 nights in Apr 2024
Response from Dorcas on 24 Apr 2024
Dear Nathalie Anne-Marie,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sheridan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Anjelika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, quiet enough for the area its in. Clean rooms
Stayed 2 nights in Apr 2024
Response from Dorcas on 30 Apr 2024
Dear Anjelika,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Naomi

Stayed 7 nights in Apr 2024
Response from Dorcas on 13 May 2024
Hi Naomi,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
Stayed 7 nights in Apr 2024
Response from Dorcas on 22 Apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Nicola

Travelled with family
Liked: Staff & service, amenities
Excellent view and great room for our family
Stayed 5 nights in Apr 2024
Response from Dorcas on 22 Apr 2024
Hi Nicola,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

4/10 Poor

Kathryn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
Stayed 4 nights in Apr 2024
Response from Dorcas on 22 Apr 2024
Dear Kathryn,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
Stayed 2 nights in Apr 2024
Response from Dorcas on 18 Apr 2024
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 Excellent

Zlatko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dorcas on 11 Apr 2024
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 Okay

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
Stayed 4 nights in Apr 2024
Response from Dorcas on 9 Apr 2024
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Balwinder

Stayed 2 nights in Apr 2024
Response from Dorcas on 24 Apr 2024
Hi Balwinder,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5 out of 5 rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Peter

Travelled with partner
Disliked: Property conditions & facilities
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
Stayed 5 nights in Mar 2024
Response from Dorcas on 5 Apr 2024
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Aimee, West End

Travelled with family
Liked: Cleanliness, staff & service, amenities
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
Stayed 1 night in Mar 2024
Response from Dorcas on 3 Apr 2024
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

LEONARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Dorcas on 3 Apr 2024
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and they were excellent both times. Clean, great location and great breakfast
Stayed 10 nights in Mar 2024
Response from Dorcas on 3 Apr 2024
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Binita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dorcas on 3 Apr 2024
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good and the staff friendly .
Stayed 2 nights in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jan 2024
Response from Dorcas on 26 Mar 2024
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Brodie-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Response from Dorcas on 26 Mar 2024
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
Stayed 1 night in Mar 2024
Response from Dorcas on 26 Mar 2024
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 Okay

Mahran D

Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
Stayed 7 nights in Mar 2024
Response from Dorcas on 26 Mar 2024
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Dobrica

Stayed 5 nights in Mar 2024
Response from Dorcas on 5 Apr 2024
Hi Dobrica,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 Good

Raymond, Derrimut

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, within walking distance to everything
Stayed 5 nights in Mar 2024
Response from Dorcas on 11 Mar 2024
Dear Raymond,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 Good

Ranjini, hayward

Stayed 1 night in Mar 2024
Response from Dorcas on 3 Apr 2024
Hi Ranjini,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view
Stayed 6 nights in Mar 2024
Response from Dorcas on 11 Mar 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 Good

David, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Room service did a good job each day I was there. Easy and convenient stay for those just wanting to stay central in surfers. I’m also glad they updated the gym with new equipment.
Stayed 5 nights in Mar 2024
Response from Dorcas on 11 Mar 2024
Hi David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 Excellent

Matt

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. Great location, good price. And we love the pool and spa.
Stayed 2 nights in Feb 2024
Response from Dorcas on 12 Mar 2024
Hi Matt,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

6/10 Okay

Abdul Ghani Mansur Bin, Sydney

Travelled with family, Travelled with partner
It was good.
Stayed 2 nights in Feb 2024
Response from Dorcas on 12 Mar 2024
Dear Abdul Ghani,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly and helpful staff. Convenient with tram stop right outside. Shopping centre with supermarket and good range of shops next door. Rooms are spacious with a lovely sea view.
Stayed 1 night in Feb 2024
Response from Dorcas on 12 Mar 2024
Hi Hannah,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,