Exterior
Check availability

Reviews of Dakota Glasgow

4 out of 5
Dakota Glasgow
179 West Regent Street, Glasgow, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 836 out of 1004 reviews" "
Rating 8 - Good. 117 out of 1004 reviews" "
Rating 6 - Okay. 29 out of 1004 reviews" "
Rating 4 - Poor. 12 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of our favourite hotels! This hotel has amazing amenities, rooms are so well appointed. The bed and bedding was so luxurious it was like sleeping on a cloud. The restaurant located in the hotel was also a 5⭐️. Staff at the hotel and restaurant were so gracious and helpful. If in Glasgow do not pass on this hotel. So close to all restaurants and shopping and felt extremely safe
Stayed 2 nights in May 2024
Response from Ashley Duncan on 23 May 2024
Dear Leah,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words to the team.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People,hotel were all amazing. Very comfortable, clean We will be staying here again.
Stayed 2 nights in May 2024
Response from Ashley Duncan on 20 May 2024
Dear James,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind review.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and a very friendly staff.
Stayed 2 nights in May 2024
Response from Ashley Duncan on 20 May 2024
Dear Ryan,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted we were able to showcase our high standards and I will be sure to pass along your kind words to the team.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property, the staff and location. One negative - no coffee in the room.
Stayed 1 night in May 2024
Response from Ashley Duncan on 19 May 2024
Dear John,Thank you for taking the time to leave your thoughts regarding your regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I must apologise that there was no coffee in your room. This comes as standard and I will be sure to as our housekeeping team as to why this was not the case for you.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and extremely well decorated. The staff couldn’t have been more helpful. We loved our stay at the Dakota.
Stayed 2 nights in May 2024
Response from Ashley Duncan on 19 May 2024
Dear Susan,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

rosemary, Chevy Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Everyone was so friendly!
Stayed 1 night in May 2024
Response from Ashley Duncan on 19 May 2024
Dear Rosemary,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dakota is a wonderful property. The staff was wonderful. The eco-efforts were noticed. The only downfall was the construction going on, but that can’t be helped!
Stayed 1 night in May 2024
Response from Ashley Duncan on 19 May 2024
Dear Tonya,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your kind words. I can only apologise that the regeneration project caused a disturbance for you.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean with a great friendly staff. Only negative was construction on the high rise across the street.
Stayed 2 nights in May 2024
Response from Ashley Duncan on 19 May 2024
Dear Mark,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that you enjoyed your stay overall, and I will be sure to pass along your kind words to the team. I can only apologise that the regeneration project across the road caused disturbance for you.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, everything was great. Staff were always helpful got us in our room a bit early. Food at the restaurant was wonderful.
Stayed 1 night in Apr 2024
Response from Ashley Duncan on 19 May 2024
Dear James,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Wayland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dakota was a great central location easily navigable between all the main areas of Glasgow. Everything was conveniently located. Rooms were clean, staff was accommodating and helpful.
Stayed 3 nights in Apr 2024
Response from Ashley Duncan on 30 Apr 2024
Dear Wayland,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words to them. We pride ourselves on our dedication to our guest's enjoyment, and it is wonderful that this was evident throughout.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with good service and food.
Stayed 3 nights in Apr 2024
Response from Ashley Duncan on 23 Apr 2024
Dear SusanThank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our high standards were evident throughout and I will be sure to pass along your kind words to the team.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Maureen, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with super sized rooms, but the entire hotel is so dimly lit. From the lobby, hallway and to the rooms. Very strange. Other than that it was top notch.
Stayed 2 nights in Apr 2024
Response from Ashley Duncan on 14 Apr 2024
Dear Maureen,Thank you for taking the time to leave your review regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your 5 star feedback to the team. I can only apologise that our carefully curated atmosphere was not to your liking,We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Jozef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service.
Stayed 3 nights in Mar 2024
Response from Ashley Duncan on 2 Apr 2024
Dear Jozef,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our quality surroundings and service; and I will be sure to pass along your kind words to them.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY HERE!!! It truly enhanced our visit to Glasgow. The vibe and ambiance of this hotel is stunning and moody. Staff was so kind and helpful, from the front desk, to housekeeping, to the bartenders/waitstaff. Manos and Josh were awesome! Their bar serves fantastic cocktails. We were obsessed with our room, and just didn’t want to leave! We will definitely be back
Stayed 2 nights in Mar 2024
Response from Ashley Duncan on 4 Apr 2024
Dear Rachel,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words to the team. We pride ourselves on our dedication to a wonderful guest experience, and I'm so glad this was evident throughout.We hope to welcome you back soon.Kind regards,Ashley DuncanDeputy Operations Manager

10/10 Excellent

Tommi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my wife on a Monday night away and we loved it. The hotel was absolutely immaculate and decorated to a high standard, dimly lit and definitely of a boutique feel. So let me try and summarise the key points… Staff were well dressed and friendly. The classic room was a really good size, with a comfy bed and a blackout curtain. The room had complimentary snacks/water/shower gels/slippers etc as well as Sky tv — all hallmarks of a good hotel. We had cocktails in the bar on the ground floor — Jack’s — and they were decent enough. Nothing spectacular. But the chilled, calm and dark vibes in there made it a cool place to relax. Breakfast the next morning was £20 a head but worth it. A good selection of pastries and food, basic refillable teas and coffees and a really good full Scottish. The only down side was that my wife was awoken by building works outside at 730am, but to be fair we had been warned about this (albeit after booking — perhaps worth being more transparent?) and offered rooms on another side of the hotel (for an additional payment). I do stress that the noise wasn’t that bad, and is obviously out of the hands of the hotel. In summary, I loved this hotel. It’s clean, trendy, chilled and feels expensive. Great job all, and thanks!
Stayed 1 night in Mar 2024
Response from Ashley Duncan on 22 Mar 2024
Dear Tommi,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words to the team.We hope to welcome you back again soon.Kind regards,Ashley DuncanSenior Duty Manager

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very masculine decor. My only complaint was the room and bathroom were dark. So many lights but not very bright.
Stayed 3 nights in Mar 2024
Response from Ashley Duncan on 19 Mar 2024
Dear Barbara,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words. I can only apologise that the lighting was not suitable for you.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
What a stay! Very clean
Stayed 1 night in Mar 2024
Response from Ashley Duncan on 17 Mar 2024
Dear Elie,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley Duncan on 13 Mar 2024
Dear Darren,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our 5 star standards, and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Ashley Duncan on 29 Feb 2024
Dear Simon,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that our team were able to showcase our high standards and I will be sure to pass along your kind feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely delightful stay
Absolutely loved this hotel. Everything about it just felt like a bit of extra luxury, even down to the quality hairdryer and iron in the room! Attention to detail was perfect, what a great job all the staff did. I would have expected to pay more for the service we got. Room was spotless and when we arrived I asked for more hangers, the housekeeping lady was back at my door within 5 minutes with everything I asked for. Turndown service attended our room and went the extra mile, it was noticeably cleaned, not just tidied. All bins were emptied, fresh towels given, and just was delightful to walk back into after being out all day! Charing Cross car park was only an 5 minute walk and the front desk validated our parking ticket so for parking in the city centre fri-sun we only paid £16. Staff also held our bags for 2 hours after checkout, everyone was so accommodating. I would venture to say I wouldn’t bother booking anywhere else in Glasgow without checking here first.
Stayed 2 nights in Feb 2024
Response from Ashley Duncan on 23 Feb 2024
Dear Ross,Thank you for taking the time to leave your thoughts regarding your recent stay with us.It is so wonderful to hear that our team went above and beyond to make your stay so enjoyable; and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first time staying there and will definitely be going back. Beautiful hotel and everyone of the staff were excellent
Stayed 2 nights in Feb 2024
Response from Ashley Duncan on 20 Feb 2024
Dear Malcolm,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

6/10 Okay

Cecilia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed for 1 night for daughters 25th Birthday, small box of chocolates on arrival. Down side is no onsite parking. Little over proced
Stayed 1 night in Feb 2024
Response from Ashley Duncan on 15 Feb 2024
Dear Cecilia,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that you chose to stay for such a special occasion; and I can only apologise that you felt it did not quite meet the mark.We hope to be able to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashley Duncan on 12 Feb 2024
Dear Francesco,Thank you for taking the time to leave your feedback regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your kind review.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Sagalina Coco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ashley Duncan on 11 Feb 2024
Dear Sagalina,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your kind words to the team.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

6/10 Okay

Ann

Stayed 1 night in Feb 2024
Response from Ashley Duncan on 20 Mar 2024
Dear Ann,Thank you for taking the time to leave your review regarding your recent stay with us.I am disappointed that the high quality of experience you were looking forward to was not as good as it could have been, I will be sure to speak to the team as to why we missed the mark.We hope to welcome you back, and showcase the standards you were expecting.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Alan, BALLYCLARE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley Duncan on 9 Feb 2024
Dear Alan,Thank you for taking the time to leave your feedback regarding your recent stay with us.I am delighted that our hard working team were able to showcase our five star standards and I will be sure to pass along your review to the team. We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venetian blinds challenging!
Great hotel. Signature Suite is plush and welcoming. big, comfy bed; good pillows. Two things I would comment on: 1. the pull cords for the venetian blinds need to be longer so that guests of my height (5ft) can reach them to tilt/close the blinds - especially the bathroom ones. I should not have to call Reception to get someone to close the blinds for me! 2. It would be useful to have a coat-hook on the wall next to the shower to hang your towel on. Apart from that, very enjoyable stay - the hotel is nice, Jack's Bar is good for drinks and staff friendly, and the Dakota Grill has some really good food on the menu as well as a decent wine list. I will definitely stay again, although next time I will ask for a sturdy stool to stand on for opening/closing the venetian blinds; the footstool in the Signature Suite was a bit precarious to stand on!
Stayed 2 nights in Feb 2024
Response from Ashley Duncan on 12 Feb 2024
Dear Maureen,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted to hear that you enjoyed your stay overall, I will be sure to pass along your kind words to out hard working team. I must apologise that you found the blind chords were too short; all chords are 1.5 meters from the floor to reduce the risk of strangulation to children. Please note there are two hooks directly to left as you exit the shower.We hope to be offered the opportunity to welcome you back soon. Kind regards,Ashley DuncanSenior Duty Manager

4/10 Poor

David

Travelled with partner
My wife and i checked in great as usuall . Room was tidy apart from streaks on one of the mirrors mould patches in shower room . Called reception to book dinner amazing service from reception on booking us in for 7.30 pm . Resturaunt seemed quiet for a friday night ordered drinks but my wifes cosmo cocktail was bitter so we sent it back . Dinner was almost a 40 min wait when resturaunt looked quiet . Iam a chef of 25 yrs plus and i dont think a chateaubriand can take that long to cook myself. We where out for pre valantines as we both work in hospitality and its hard to find time to get a night out together . Thinking that as we have been to dakota glasgow before for our aniversary we would sample the food from this hotel but my wife and i where very dissapointed . We setteled for a quick trip to a local KFC for our romantic dinning as u can imagine dinning in glasgow afer 9pm is hard to find or book a table
Stayed 1 night in Feb 2024
Response from Kieran Docherty on 4 Feb 2024
Dear David,Thank you for taking the time to contact usI appreciate you taking the time to speak with me over the phone yesterday, and if you wish to return please book directly with myself, so I can ensure you are well taken care of. Kind regards,Kieran DochertyOperations Manager

10/10 Excellent

Anne

Stayed 1 night in Feb 2024
Response from Ashley Duncan on 4 Feb 2024
Dear Anne,Thank you for taking the time to leave your review regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your kind feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley Duncan on 2 Feb 2024
Dear Anonymous,Thank you for taking the time to leave your review regarding your recent stay with us.I am disappointed to see that you did not feel your experience met our usual high standards, and we hope to be offered the opportunity to welcome you back to showcase visit you were expecting.Kind regards,Ashley DuncanSenior Duty Manager

2/10 Terrible

Scott

Stayed 1 night in Jan 2024
Response from Ashley Duncan on 20 Mar 2024
Dear Scott,Thank you for taking the time to leave your review regarding your recent stay with us.I am disappointed that the high quality of experience you were looking forward to was not as good as it could have been, I will be sure to speak to the team as to why we missed the mark.We hope to welcome you back, and showcase the standards you were expecting.Kind regards,Ashley DuncanSenior Duty Manager

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The rooms & hotel are so nice & immaculate but the room was too hot The thermostat did not do anything to help cool down The bed was very soft, we sunk into the mattress so couldnt sleep
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 31 Jan 2024
Dear Caroline,Thank you for taking the time to leave your thoughts regarding your recent stay.I am delighted that our hard working team were able to showcase our carefully curated surroundings; however it is disappointing that there were a couple of issues that affected your sleep.We hope to be offered the opportunity to welcome you back, and showcase the restful stay you were expecting.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Ashley Duncan on 29 Jan 2024
Dear Susan,Thank you for taking the time to leave your thoughts regarding your recent stay.I am glad that our hard working team were able to showcase our high standards, and I will be sure to pass along your review to the team.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

2/10 Terrible

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
£50 takes ages to return
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 26 Jan 2024
Dear Kieran,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I must apologise that the pre authorisation did not return to you swiftly - this is all based on the bank that you use, as it is released immediately upon checkout with us. We hope that this inconvenience would not dissuade you form staying int he future.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024
Response from Ashley Duncan on 12 Feb 2024
Dear Victoria,Thank you for taking the time to leave your feedback regarding your recent stay.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your kind review.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

MIGUEL, Mosman Park

Stayed 1 night in Jan 2024
Response from Ashley Duncan on 21 Jan 2024
Dear Miguel,Thank you for taking the time to leave your thoughts.I am delighted that our hard working team were able showcase our five star standards.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

8/10 Good

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 14 Jan 2024
Dear Iain,Thank you for taking the time to leave a review regarding your recent stay with us.I am glad that you enjoyed your stay, and I hope we are able to welcome you back soon to showcase our 10 out of 10 standards.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - stylish and comfortable
Fantastic stay in a very comfortable and luxurious hotel in Glasgow. The welcome was genuine and friendly, informative as to the facilities of the hotel and the check-in process was very smooth. The decor was excellent and the hotel was quiet and relaxing.
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 12 Jan 2024
Dear Dave,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted that our hard working team were able to showcase our high standards, and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 11 Jan 2024
Dear Liz,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location. Staff went above and beyond to make our stay in Glasgow amazing. Bar staff (Adam and others) were 10/10 going as far as writing down pages of cool places for us to see and visit. We are very impressed and will definitely stay again :)
Stayed 6 nights in Jan 2024
Response from Ashley Duncan on 11 Jan 2024
Dear Hayley,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 11 Jan 2024
Dear Jennifer,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Millie

Stayed 1 night in Jan 2024
Response from Ashley Duncan on 11 Jan 2024
Dear Millie,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Duncan on 11 Jan 2024
Dear Lisa,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

emma

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 11 Jan 2024
Dear Emma,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Duncan on 11 Jan 2024
Dear Johnny,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley Duncan on 11 Jan 2024
Dear Craig,Thank you for taking the time to leave your review regarding your recent stay.I am delighted that the team were able to showcase our high standards and I will be sure to pass along your feedback.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

8/10 Good

Jordan

Stayed 1 night in Dec 2023
Response from Ashley Duncan on 21 Jan 2024
Dear Jordan,Thank you for taking the time to leave your review regarding your recent stay.I am glad that you enjoyed your stay overall and we hope to welcome you back soon to showcase our 5 star standards.Kind regards,Ashley DuncanSenior Duty Manager

2/10 Terrible

Suzanne

Disliked: Staff & service
Appalling customer service
The hotel had messed up our booking and instead of apologising and offering an empty room told us they were full and made us wait nearly an hour without any apology or even the offer of a drink. After different false stories they told us there was a room available. The compensation offered was a bottle of wine in the room or a free breakfast. After complaining we were given a less than 20%reduction on the bill. To add insult to injury we were sent an incoherent email in the middle of our stay demanding payment. Mistakes can be made but the way they are handled is what defines the service - Dakota Glasgow made us feel utterly unwelcome after they mistakenly altered our booking and preferred the phrase ‘I understand’ to ‘I apologise’. Dreadful service.
Stayed 3 nights in Dec 2023
Response from Ashley Duncan on 4 Jan 2024
Dear Suzanne S, Thank you for taking the team to leave a review on your recent stay at Dakota Glasgow. I am saddened to hear that you believe your stay was not to our usual Dakota standards. I would like to start by apologising again for the date mix up with your reservation due to the weather conditions. This was an error on our part that meant we were sold out with no availability to check you in when you arrived. In the 35 minutes that you waited for this to be resolved you were updated numerous times about the situation to keep you informed, I am sorry if this was not acceptable.As a gesture of goodwill we offered a bottle of wine or champagne to the room and breakfast for the two mornings complimentary which you declined. We settled on 60.00 to be compensated from the 170.00 fee from your first night stay. This is a total of 35% reduction. It was Expedia who sent you the email, as you had not yet settled this amount.Like I said, we appreciate all feedback and we do hope we are offered the opportunity to welcome you back and showcase the standards you were expecting.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet room. Had a really restful nights sleep. Lovely breakfast the next day, but a little slow on taking our order. Overall though, staff were lovely and very helpful.
Stayed 1 night in Dec 2023
Response from Ashley Duncan on 2 Jan 2024
Good afternoon,Thank you for taking the time to leave your thoughts regarding your recent stay with us.I am delighted to hear that you enjoyed your stay overall, and I can only apologise that the team were not as prompt with your service as they should have been. I will be sure to pass along your kind words regardless, and we hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley Duncan on 2 Jan 2024
Dear Andrew,Thank you for taking the time to leave your review regarding your recent stay with us.I am glad that our team were able to showcase our high standards, and I will be sure to pass along your kind words.We hope to welcome you back soon.Kind regards,Ashley DuncanSenior Duty Manager