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Reviews of Mara River Safari Lodge

4 out of 5
Mara River Safari Lodge
Jalan By Pass Prof Ida, Bagus Mantra Km 19.8, Gianyar, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 281 reviews" "
Rating 8 - Good. 91 out of 281 reviews" "
Rating 6 - Okay. 27 out of 281 reviews" "
Rating 4 - Poor. 13 out of 281 reviews" "
Rating 2 - Terrible. 5 out of 281 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arben, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Amenities, property conditions & facilities
Some of the staff were very friendly, some were so so. No one mentioned the white tiger, Komodo dragon or piranhas so we never saw them. I think they should give a map and point things out. There was the marine park but no one ever mentioned if it was open or closed. Food was awesome. Room was so so
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Travelled with partner
Awesome time thank you
Stayed 1 night in Mar 2024

10/10 Excellent

patti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This once an amazing experience that I will never forget the giraffe breakfast and the lion dinner elephant ride… the safari was great the staff all were friendly helpful and went Abe and beyon
Stayed 1 night in Feb 2024

10/10 Excellent

Linnea

Stayed 1 night in Feb 2024

10/10 Excellent

frederick

Stayed 3 nights in Jan 2024

2/10 Terrible

nicholas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet leaked and had a puddle of toilet water through the bathroom. Tv didn’t work. Stains on sheets
Stayed 2 nights in Jan 2024

8/10 Good

Nayoung

Liked: Cleanliness, staff & service, property conditions & facilities
방 베란다에서 기린 등 볼수 있고 먹이도 약간 멀지만 던져 줄 수 있어서 좋은 경험이었습니다. 리조트 내 수영장에서도 동물들 볼수 있어 너무 좋았구요. 다만 온종일 제자리에 서있는 코뿔쏘 등 동물들 보는게 안쓰런 기분도 동시에 들었구요. 아이가 있는 집이라면 일박 추천합니다.조식때도 커피 다른 종류(카푸치노 등) 추가시 돈 더내야하고 워터파크 수영장에 서 수건도 돈 따로 내야하고, 뭐든 하려면 추가로 돈 내야합니다. 참고하세요.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family favorite
Our second time here and the experience is always wonderful. The kids love coming here, food is great, service is excellent and cleanliness is top notch
Stayed 3 nights in Dec 2023

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic animal adventure
Amazing set along side of the zoo being able to throw carrots to the zebras. Watch them walking around. Breakfast with lions walking past the windows was very cool. The buffet breakfast was lovely. We paid for the buffet dinner and watched the fire dance.. very nice. Catching the tour bus thru the zoo was fun followed by a day exploring the zoo . Getting to pat and touch/ hold several animals and get photos with them AMAZING… best part of our trip was coming here got to feed one of the elephants… nice area
Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Stayed 2 nights in Oct 2023

2/10 Terrible

jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderfully unique accommodation allowing a fabulous experience
Stayed 1 night in Sep 2023

10/10 Excellent

Marcia

Stayed 2 nights in Aug 2023

10/10 Excellent

Justine

Stayed 1 night in Aug 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. Twiga Rooms are lovely. Must stay for at least one night when visiting Bali
Stayed 1 night in Aug 2023

10/10 Excellent

Melinda

Stayed 1 night in Jun 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities
The staff were all excellent, I loved my grill Salmon, the best I had in Bali. The fire show was entertaining. i enjoyed feeding the giraffe, the breakfast with the lions could be better, they slept the whole time,. A staff member showed me lions in the toilet so I was happy she did.
Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely outlook from your jungle style room. Friendly staff and beautiful meals from the restaurant with views of the lions and meerkats
Stayed 2 nights in Oct 2022

4/10 Poor

Donna

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We have been coming here for 11 years now but not again. Still charging top dollar to stay here but very run down. Reception staff very hard to understand and they just answer “yes” to everything. Restaurant staff amazing, amazing explaining our tour and that we should have arrived an hour earlier for our meal that is included in the tour but we could come after tour. Time on receipt was 7pm and we arrived at 6.30pm. Night Safari was delayed because a large group arrived and we had to wait. We were put on 1 truck then asked to leave that truck and wait for the next. That felt so wrong. Many disappointments with the hotel and the park. My list could go on but we will not return. Guessing 2 less people will not make a difference but it will to us
Stayed 2 nights in Sep 2022

10/10 Excellent

Fumiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exciting dinner next from lions.
Stayed 1 night in Aug 2022

8/10 Good

Jillian

Liked: Staff & service
Disliked: Property conditions & facilities
staff fantastic but accommodation is tired and needs renovations for the amount of money you pay i expected better over all an enjoyable stay
Stayed 2 nights in Jul 2022

10/10 Excellent

Cary, kailua kona

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Jun 2022

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love going here it a nice place to stay the staff is great lots to do great place
Stayed 2 nights in May 2022

8/10 Good

Restu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a ton of fun here, really brings you back to a sense of childlike wonder for the animal kingdom. I booked a Twiga room, on the second floor. You’re close enough to toss carrots to the zebras in the free roaming zone below. It also came with a free safari pass. I thought it could be better that they don’t help you book events like Feed the Predator in advance after you book your room — we didn’t know we’d need to book it in advance so couldn’t do it the day we wanted to, and nearly missed out on the experience. The park itself is great and I definitely recommend checking out all the shows you can, each was better than I expected.
Stayed 1 night in May 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Great staff.
Stayed 2 nights in Dec 2021

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort and experience. So beautiful with outlook from your balcony over an African panorama. Rhinos, zebras, wildebeest, giraffe to greet your morning coffee views. The staff are so excellent here in every area, genuine helpful friendliness caring to provide you the best stay experience. The Tsavo Lion restaurant is remarkable. Delicious breakfasts then the lunch and dinners are of 5 star quality and the service is truly exceptional! Watching the lions in their beautiful natural environment while dining is spectacular for both young and old. The park does an amazing job for the protection of animals and endangered species. Their breeding programs and introducing the animals back to their natural habitats is recognized by experts globally. Their animal and education shows teach children and adults the issues faced by animals from the environment and how we can help. The children’s interaction and closeness to these amazing animals brings hope to their future. This is a unique experience to stay at such a resort. An experience not to be missed!
Stayed 2 nights in Sep 2021

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Good value, fun attractions, needs comfort updates
The value of the room was good, because you get to walk around the park freely. The room could use some essential upgrades for comfort. One of the things needed is a misqiuo net. There were a lot of openings where bugs can get in so having some time cleaning and sealing is also wanted.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantstic experience! Our family is looking forward to going again.
Stayed 1 night in Oct 2020
Response from Mara River Safari Lodge Team on 19 Oct 2020
Thank you for your review about the stay. We are delighted to know that you have had a great time with us recently. We do hope to serve you again in the future. Stay safe and have a great day!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Meh...
Tough one to explain... It’s overpriced and disappointing yet I’m glad that we went. I have no regrets dropping $700-$800 on our two day stay. First off, the Twiga rooms aren’t as cool as they seem in the pics online. I had visions of closely interacting with wildlife from my balcony and feeding them practically by hand. There’s actually a pretty far distance separating you from the animals. Especially sucks if you’re unathletic like myself and can’t even give a carrot a good throw. Same deal with the pool. There will be no baby tigers or rhinos hanging out poolside. It’s very buggy there. I do a lot of traveling so it’s not that I have unrealistic expectations of a bugless Indonesia. Heck, I’m currently surrounded by mosquitos in northern Bali as I type this review and am totally cool with it. ...but Mara is buggy’er than usual. There were quite a bit more in the room than anywhere else we’ve stayed. The doors and windows are not sealed off well. The staff doesn’t give that Balinese sweet hospitality vibe. They felt more reserved. They didn’t give the same “makes you feel like family” type of vibe that we experience elsewhere in Bali. So, after all of that complaining, why am I saying it’s a “must visit”? Freakin’ Tigers. Being so up close and personal with the tigers on the night safari was a once in a lifetime experience that made it worthwhile. Also, feed the white tigers during the day. Amazing!!!
Stayed 2 nights in Mar 2020

10/10 Excellent

GyanDev, Noumea -,New Caledonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing activities, amazing spot , amazing staff ! Night Safari is a must !
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After spending 6 nights in busy Seminyak we had booked a room at Mara River and booked the Safari lodge, and we were glad we did. We stayed in a family room, which consisted of 2 bedroom, 2 bathroom a mini kitchenette, living room and balcony. Although not modern, the room was still clean. The bathroom were and outdoor style with and window which we quite liked as it was something different. The balcony had view of the safari animals. We also we see the animals straight from the bed. It was so relaxing and calming to sit and watch the animals. The air conditioning in the master bedroom was working quite well. After sending out the technician and still not being satisfied, the lovely Fernando from reception organised for us to move rooms conveniently next door as it was late at night and we had already unpacked, he allowed us to keep our bags in the original room and sleep in the new room with the air conditioning working. This was much appreciated! We got to enjoy having breakfast and dinner with the lions and an elephant ride to breakfast. We done the night safari which was an unforgettable experience seeing all the animals, being able to feed them and have the tigers crawl over the cage. We also done the day safari which was at fantastic experience in air conditioned bus. Overall we are glad we had booked to stay at Mara River after an exhausting week in busy Seminyak, it was perfect to sit and unwind and listen to the animals
Stayed 1 night in Dec 2019

10/10 Excellent

Addie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Hotel staff say for all the issues that you bring to their attention that this is our “Standard”. I should tell hotel and their mgt that your standards are very low. Its not worth the money that we pay for.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience, waking up with a view of zebras and a giraffe from our room.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect and unique! Wildlife experience like no other
Stayed 1 night in Oct 2019

10/10 Excellent

Bmm, Nj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! We had a spectacular one night stay and wish we could have stayed longer. So special to be able to see and feed zebras and elephants from our patio and the Safari Park experience was just awesome! Comfy beds, warm and friendly staff, and one of the best free breakfast buffets we have ever had (and with lions made it incredible!) Definitely stay here!
Stayed 1 night in Sep 2019

10/10 Excellent

Almaas, California

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique and beautiful lodge in Bali. The staff was professional, friendly, genuine and caring. They certainly went the extra mile to make sure we were very well taken care of. The accommodations were comfortable, clean, and spacious and very much made you feel as if you were in an African lodge. The animals appeared well cared for and happy. The animal experiences were humane and truly an unforgettable experience. The night safari is an absolute must! Our son had a wonderful and memorable time feeding the zebras and wildebeest from our balcony and the staff was more than kind in giving him extra carrots to feed every time he asked. The Tsavo Lion Restaurant was an unforgettable experience and a unique way to dine. The safari park was conveniently located a short walk away and the free entrance made for ease in seeing the park at different times at our own pace. All around it was a wonderful experience and should the opportunity ever present itself we would be more than happy to return.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property setting is beautiful and the rooms are comfortable and well equipped. I got a bit squeamish about seeing the animals in the same place everyday and not able to move around freely. The elephants work hard all day carrying people around I’m not sure whether that’s good for them.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here! Just brilliant.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A wonderful experience to enjoy the animals in their natural environment.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so perfect including the view , the staff , the cleanliness, the hotel and the safari
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique experience to stay in the park and able to watch the animals in their large natural fields and gardens. Have visited park many times now and always a very relaxing and enjoyable stay. The animals are so well cared for and most exhibits you are in enclosed vehicle rather than animals being enclosed. My boy had learnt so much of the animals and understands how great the park does with endangered species. He speaks at his school and does reports on protecting the elephants and tigers. Through the Bali safari and Mara River animal experiences wonderful wildlife is being saved and children and adults can learn here and understand better. Thankful such a great place is available to enjoy and knowing your fees and visit will HELP not hurt animals! Thanks the wonderful staff make our stay so special.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2019

10/10 Excellent

Sharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun experience, got the chance to see white tiger, feed meerkats, took photos with elephants and parrots etc. Hotel staffs were friendly and helpful, the room was clean.
Stayed 1 night in Dec 2018

10/10 Excellent

Cathy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect experience living with animals! Just Go out to the balcony and we can see and feed the animals, exactly the same as advertised! Beautiful view. Even can see animals at the pool. Loved it! But the room itself was a bit old and there were geckos anywhere but since it is a hotel inside the zoo I think that is understandable. Staff are nice and helpful! Overall very good experience.
Stayed 1 night in Nov 2018