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Reviews of Adagio Access Gent Centrum Dampoort

3 out of 5
Adagio Access Gent Centrum Dampoort
29 KOOPVAARDIJLAAN, Ghent

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 46 reviews" "
Rating 8 - Good. 17 out of 46 reviews" "
Rating 6 - Okay. 1 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

8.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Good vfm and near Dampoort station with 15 minute walk to centre.
Stayed 4 nights in Mar 2024
Response from DV on 5 Apr 2024
Dear Martin, thank you for leaving us a review. We are happy to hear that you enjoyed your stay here with us! We hope to welcome you back in the future! Kind regards, Dihaila - Front desk

10/10 Excellent

Honor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely hotel apartment. Great facilities downstairs and quick walk into town
Stayed 4 nights in Mar 2024
Response from DV on 4 Apr 2024
Dear, thank you for leaving us a review! We are happy to hear that you enjoyed your stay with us. We hope to welcome you back in the future! Kind regards, Dihaila - Front Desk

8/10 Good

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Inneke - Front desk on 16 Feb 2024
Dear JohnThank you for your kind review! I'm happy to see you enjoyed your stay with us. Feel free to provide us with more feedback so we can improve our hotel to a 10 out of 10 rating. Kind regards,

8/10 Good

Kristi

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Booked thru Expedia for a family room with three beds. When I arrived, they told me I have two rooms with two double beds only. That was not what I reserved, because my teenagers cannot share a bed. They told me the transaction did not go through the first time, so they made it a two rooms to upgrade us. I told them I don’t need an upgrade, I needed a room with 3 beds. I also asked when they found out the room I booked became unavailable, they should have contacted me instead of making this arrangement. And they offered either I took the 2 double rooms or they refund me and leave. Where should I stay if I leave? That was not the solution. I asked them if they have rollaway bed. They told me they don’t. After another 15 minutes pass by that I struggled to figure out what should I do. Another agent walked up and said they have rollaway bed. Nice. Of course I need to work with my teens so the one sleeping in the rollaway bed won’t feel like we are unfair. During the stay, staff are very nice and helpful. Train station Dampoort isn’t a main station therefore will need to transfer train if heading to Bruges or Brussels. Seems like not a big deal but if missed a train, it means another 30 minutes wait. Breakfast is minimal with bread, pound cake, juices, coffee, scrambled eggs, bacon, beans, sausages, cheese, ham. But after a few days. I got tired of it. The rooms were cleaned when we got it the first day. But then I spotted some black dot like sesame seed size.
Stayed 7 nights in Dec 2023
Response from Inneke on 10 Jan 2024
Dear Kristi,Thank you for your review and feedback. I'm sorry to hear about your room. I remember your reservation and indeed, your booking sadly did not come through in our system, so we needed to be creative in order to still provide you with a place to stay. Usually, an upgrade like this does not cause many issues. I'm happy a solution was found to your liking. From Gent Dampoort, you can take a direct train to Brugge, but indeed not to Brussels. The switch of trains in Gent Sint Pieters is guaranteed, even if delayed. You can ask for more information about the train netwerk at front desk.Kind regards, Inneke - Front desk

10/10 Excellent

raphael

Liked: Cleanliness, property conditions & facilities
👍👍👍
Stayed 7 nights in Dec 2023
Response from Inneke - Front desk on 2 Jan 2024
Dear Raphael,Thank you for this very kind review! I'm happy to see you enjoyed your stay with us and we got an extra three thumbs up from you! We hope to welcome you again in the future.Kind regards,

8/10 Good

DEREK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sasha on 13 Dec 2023
Dear DerekThank you for your kind review. We hope to have the pleasure to welcome you again in the future.Kind regardsSasha

10/10 Excellent

Reda

Stayed 4 nights in Oct 2023
Response from Inneke - Front desk on 6 Nov 2023
Dag Reda, Dankje voor deze zeer fijne review!

10/10 Excellent

Dusan

Business traveller
Liked: Cleanliness, room comfort
What a fantastic experience! The hotel is clean and new, the location is excellent and the hotel staff was extremely helpful and sweet!
Stayed 4 nights in Sep 2023
Response from Inneke - Front desk on 25 Sept 2023
Dear Dusan,Thank you for this very kind review! I'm happy to hear you enjoyed your stay with us. I will pass on your compliments to our staff, they'll be happy to hear this! We hope to welcome you again in the future. Kind regards ,Inneke - Front desk

8/10 Good

michael

Travelled with group
Liked: Room comfort
Nice hotel, wouldn’t return.
This hotel is modern, it is split with Ibis Budget and that’s pretty much what it is. It’s comfortable enough, our room was clean but my other friends wasn’t (substantial about of hair in drain that was blocked). The thing you need to know is that the hotel is located in what can only be described as a developing area. The surrounding area is really ugly and basically looks like a building site / industrial estate.
Stayed 1 night in Sep 2023
Response from Inneke - Front desk on 16 Sept 2023
Dear Michael,Thank you for taking the time to write this review. I'm sorry to hear your experience didn't live up to your expectations and our standards. I will pass your feedback on to the staff. Kind regards,

8/10 Good

Peter

Stayed 1 night in Aug 2023
Response from Inneke - Front desk on 7 Sept 2023
Thank you for this kind review!

8/10 Good

Christophe

Liked: Cleanliness, room comfort
We thought taking a risk with a 3 star hotel which we would never book but were we wrong ! The apart hotel is just super comfy and clean as the best 4 star hotels - but lower priced. Bedding, bathroom… top quality. Breakfast : continental standard - good Service : close to excellent I’d prefer not to make this review as to keep it off the radar but sharing is caring. Happy to see something refreshing like Adagio in my hometown! Xxx
Stayed 2 nights in Jun 2023
Response from Sasian on 25 Jun 2023
Dear ChristopheThank you for taking the time to write a review. We are very pleased to hear that you enjoyed your stay with us. Thank you for the many compliments. Making our guests feel welcome and comfortable is our number one priority. We hope to see you again in the near future and keep spreading the word about our hotel.Kind regardsSasian - Front Desk

4/10 Poor

Gary

Stayed 4 nights in Jun 2023
Response from Inneke on 15 Jul 2023
I'm sorry you weren't too happy with your stay! Please feel free to send us some feedback about what you did and didn't like. Kind regards, Inneke - Front Desk

8/10 Good

Claudio

Stayed 1 night in Apr 2023
Response from Islam on 14 May 2023
Dear ClaudioThank you for your reviewWe hope to welcolme you back soon

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Inneke - Front desk on 7 May 2024
Dear Diane,Thank you for your 5 star review! I'm happy to see you enjoyed your stay with us. We look forward to having you again in the future.

10/10 Excellent

Françoise

Stayed 1 night in Feb 2024
Response from yves on 20 Feb 2024
Dear guest,We want to thank you for taking the time to leave us such a good score.We hope to welcome you again in the future.With kind regardsAdagio Access Gent Dampoort

8/10 Good

Caglayan

Liked: Cleanliness, room comfort
good
Room was clean. Friendly staff. 5 min walk to train station. Shower water pressure was VERY VERY low. Other than that it was good.
Stayed 1 night in Jan 2024
Response from Dihaila on 15 Mar 2024
Dear, thank you for leaving us a review! We are happy to hear that you enjoyed your stay with us. I will pass your feedback to our staff. We hope to welcome you back again in the future! Kind regards, Dihaila - Front Desk

10/10 Excellent

Nicolas

Stayed 1 night in Feb 2024
Response from YV on 6 Feb 2024
Dear Nicolas,Thank you for taking the time to leave us a review.We hope to welcome you again in the future.With kind regardsAdagio Access Gent Dampoort

10/10 Excellent

Arthur

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from IR on 9 Jan 2024
Dear Arthur,Thank you for taking the time to leave us your review, we are delighted you enjoyed all aspects of your stay with us and we look forward to welcome you back in the future.Kind RegardsIslam RagabFront office manager

8/10 Good

Sukwon

Business traveller
Liked: Room comfort
Stayed 14 nights in Nov 2023
Response from Yasmine- Front Desk on 9 Dec 2023
Dear Guest, Thank you for taking the time to give us feedback. We are glad to read that you enjoyed you stay. We hope to welcome you back very soon. Kind regards.

10/10 Excellent

Haoyu

Business traveller
Liked: Cleanliness, room comfort
Hotel et restaurant sont parfaits.
Stayed 5 nights in Nov 2023
Response from yasmine on 11 Nov 2023
Dear Guest, Thank you for taking the time to give us feedback. We are glad to read that you enjoyed your stay at our hotel. We hope to welcome you back soon!Kind regardsYasmine-Front Desk

10/10 Excellent

Céline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accueil agréable, chambre très propre et bon petit déjeuner
Stayed 4 nights in Nov 2023
Response from Sasian on 6 Nov 2023
Chère CelineNous vous remercions pour vos commentaires.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Nous espérons vous revoir à l'avenir.Bien à vousSasian - réception

10/10 Excellent

Nathalie

Travelled with group
Liked: Cleanliness, room comfort
Superbe hôtel bien située a proximité des transports et de lieux touristiques. Employés accueillant et professionnels
Stayed 7 nights in Oct 2023
Response from Caithlin on 4 Nov 2023
Dear Nathalie, We very much appreciate your comments regarding your stay at the ibis budget Gent Centrum Dampoort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards

10/10 Excellent

Hans

Liked: Cleanliness, room comfort
Perfect hotel voor heerlijk weekendje
Het hotel en de kamers zagen er nieuw uit en waren erg schoon. De locatie is perfect om de prachtige historische binnenstad te ontdekken.
Stayed 2 nights in Oct 2023
Response from yv on 23 Oct 2023
Beste gast,Bedankt om de tijd te nemen om ons een review te geven.We zijn blij om te zien dat u genoten heeft van uw verblijf bij ons en we willen u bedanken voor uw complimenten over het hotel.We hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groetenAdagio Access Gent Dampoort

8/10 Good

Nils

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Sasian on 5 Oct 2023
Thank you for your review! :)

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023
Response from Inneke - Front desk on 25 Sept 2023
Dear Lauren,Thank you for this kind review! I'm happy to hear you enjoyed your stay with us. Kind regards,

10/10 Excellent

Aketeaurongo

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Inneke - Front desk on 25 Sept 2023
Dear guest,Thank you for this very kind review! I'm happy to hear you enjoyed your stay with us;.Kind regards, Inneke - Front desk

8/10 Good

Jan

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Sasian on 16 Sept 2023
Beste JanFijn dat je genoten hebt van je verblijf. Bedankt voor de mooie foto en we zien je graag terug in de toekomst.Vriendelijke groetenSasian - front desk

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Inneke - Front desk on 31 Aug 2023
Thank you for this kind review!Kind regards

8/10 Good

Werner

Stayed 3 nights in Aug 2023
Response from Inneke on 25 Aug 2023
Dankje voor deze fijne review!Met vriendelijke groeten, Inneke - Front desk

10/10 Excellent

Aileen

Liked: Cleanliness, amenities, property conditions & facilities
Schönes Appartement mit einer kleinen Küche. Bis auf ein paar Kleinigkeiten war es sauber und alles in einem guten Zustand. Es ist zwar ziemlich hellhörig, dennoch war es meist ruhig. Insgesamt war im Hotel eine angenehme Atmosphäre. Die Mitarbeiter waren sehr nett und hilfsbereit. Das Hotel hat eine eigene Tiefgarage (18€ pro Nacht) und ein kleines Fitnessstudio sowie Tischtennis-Platte und Tischkicker. Die direkte Umgebung des Hotels war zwar nicht sonderlich schön, aber dennoch war die Lage super. Der Bahnhof Gent Dampoort ist nur 5 Gehminuten entfernt, ideal für Ausflüge nach Brügge, Antwerpen, ans Meer,... Die Altstadt erreicht man in 15 Minuten zu Fuß. Auch ein großer Supermarkt ist ganz in der Nähe. Insgesamt ist das Hotel definitiv zu empfehlen!
Stayed 6 nights in Aug 2023
Response from Inneke on 31 Aug 2023
Dear Aileen, Thank you for this very kind review! I'm happy to hear you enjoyed your stay with us.Kind regards, Inneke - Front desk

10/10 Excellent

Louis

Stayed 2 nights in Jul 2023
Response from Sasian on 5 Aug 2023
Dear LouisThank you for your lovely review! We hope to see you again in the future.Kind regardsSasian - Front desk

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay with the family in this hotel. Nice 10 minute walk to the center. Also ping pong and table football for the kids is a nice thing there is.
Stayed 2 nights in Jul 2023
Response from Sasian on 2 Aug 2023
Dear MarkThank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. Making our guests feel welcome and comfortable is our number one priority. We hope to see you again in the future.Kind regardsSasian - Front desk

10/10 Excellent

CCA

Stayed 1 night in Aug 2023
Response from Inneke - Front desk on 23 Aug 2023
Thank you for this very kind review! I'm happy to hear you enjoyed your stay with us.Kind regards

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Zeer goed rustig hotel met zeer vriendelijk personeel
Stayed 1 night in Jul 2023
Response from Sasian on 27 Jul 2023
Beste RayBedankt voor je lieve review. We zijn blij te horen dat je hebt genoten van je verblijf bij ons en dat je ons personeel vriendelijke vond. Onze gasten tevreden houden is namelijk onze nummer 1 prioriteit. We hopen je in de toekomst opnieuw te mogen verwelkomen.Vriendelijke groetenSasian - Front desk

6/10 Okay

Luna

Stayed 3 nights in Jul 2023
Response from Sasian on 26 Jul 2023
Dear LunaThank you for taking the time to leave a review. We are sorry to hear that your stay wasn't all you hoped for. In the future you can always leave us some feedback so we can keep improving ourselves and keep all our guests happy.Kind regardsSasian - Front desk

4/10 Poor

Danielle

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The breakfast and reception service are excellent, and the location is the greatest advantage. I previously stayed at the Adagio hotel in Germany, where the cleanliness was much better. Unfortunately, the room assigned this time was dusty, with a dirty microwave oven and greasy dishes. The approach of offering lower prices and cleaning the apartment only every 8 days seems deceptive, especially considering that we don't want to pay extra for the cleaning, as it will likely not be well done.
Stayed 6 nights in Jul 2023
Response from Jana - Front Office on 26 Jul 2023
Dear Danielle, We are so sorry your room was not properly cleaned. You can always come to reception, so we can resolve while you are still staying here. We are glad that you enjoyed the breakfast and were happy with our reception staff. Kind regards; Jana - Front Office

8/10 Good

Jahad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was complete with everything to cook. So if you don’t feel like eating out you could cook.
Stayed 1 night in Jul 2023
Response from Inneke on 16 Jul 2023
Thank you for this kind review Jahad! We are happy that you liked our hotel and its facilities! Kind regards,Inneke - Front Desk

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tot 24:00 livemuziek buiten is geen goed idee. Geen dagelijkse schoonmaak en handdoeken was niet vooraf gecommuniceerd. Voor ons was het matras te hard. Mooi interieur, ook op de begane grond.Goed ontbijt.
Stayed 3 nights in Jun 2023
Response from yves on 19 Jun 2023
Beste gast,Bedankt om de tijd te nemen om ons feedback te geven.Onze excuses voor het ongemak van het event. Dit was om de officiële opening van ons in-house restaurant "take-in" te vieren. Housekeeping is inderdaad niet inbegrepen onder de 7 nachten, maar aan de receptie kan u altijd om extra handdoeken komen vragen.We hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groetenAdagio Access Gent Dampoort

10/10 Excellent

Consuelo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modernes und neues Gebäude. Im Zimmer ist alles, was man braucht. Großes Parkhaus, wir hätten aber auch auf der Straße parken können.
Stayed 1 night in May 2023
Response from yves on 19 Jun 2023
Dear guest,Thank you for taking the time to leave us a review.We are happy to hear that you enjoyed your stay with us.We hope to welcome you again in the future.With kind regardsAdagio Access Gent Dampoort

10/10 Excellent

Morgane

Liked: Cleanliness, room comfort
Très bon séjour
Notre séjour dans cet hôtel s’est très bien passé, tout est propre, le lit est grand et confortable, aucun bruit. A disposition, une table de Ping Pong, un baby-foot, une salle de sport dans le hall. Hall très accueillant avec pleins de fauteuils et un bar pour se ravitailler. L’hôtel propose aussi un restaurant dans lequel nous avons très bien mangé . Très bien situé, il est à 20min à pieds du centre ville où bien arrêt transport en commun à 3min à pieds. Possibilité de stationner la voiture dans la rue (avec horodateur) Nous recommandons !
Stayed 2 nights in May 2023
Response from Islam Ragab on 14 May 2023
Chère MorganeNous sommes très heureux que vous ayez apprécié votre séjour parmi nous et nous nous réjouissons de vous accueillir à nouveau dans un avenir proche.

10/10 Excellent

Gervasio

Liked: Cleanliness
Struttura nuova, ancora con qualche lavoro in fase terminale, monolocali gradevoli. Forse potevano far parcheggiare i clienti gratis e non 18 € al giorno.
Stayed 4 nights in Apr 2023
Response from Islam Ragab on 14 May 2023
Caro GervasioGrazie mille per la sua gentile recensione Siamo molto contenti che vi siate trovati bene con noi.apprezziamo il suo feedback riguardo al parcheggio, che verrà preso in considerazione nel prossimo futuro.Ci auguriamo di poterla accogliere nuovamente nel nostro hotel nel prossimo futuro.