View from room
Check availability

Reviews of Town Lodge George

3 out of 5
Town Lodge George
1 Knysna Road, George, Western Cape

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 121 reviews" "
Rating 8 - Good. 45 out of 121 reviews" "
Rating 6 - Okay. 18 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Johan

Disliked: Property conditions & facilities
One night stay
The room was tidy, but it had a strong smell of mold, smelled like a wet dog was left in the room. The staff was amazing and kind and check-in was a smooth process.
Stayed 1 night in Dec 2023

8/10 Good

Chantel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Chantel

Stayed 2 nights in Apr 2023

6/10 Okay

Zohaib

Stayed 1 night in Mar 2023

8/10 Good

Leonard

Stayed 1 night in Feb 2023

8/10 Good

Tobie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good location near shops and restaurants. The generator was too noisy during loadshedding, but they moved me to another room. Generally happy and will stay again.
Stayed 3 nights in Feb 2023

8/10 Good

GC

Stayed 1 night in Dec 2022

6/10 Okay

MR HA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
The generator is very loud and they allowed guests to socialize out in the common pool area and garden after 10pm until around midnight. The guests were loud and I could not sleep until they went to their rooms. The hotel should have a policy of not making noise in public areas after a reasonable time.
Stayed 1 night in Sep 2022
Response from Gericke Visser on 24 Sept 2022
Good Day At the outset, please accept our sincere apologies for the inconvenience you experienced whilst a guest at our hotel. At Town Lodge George, we take pride in ensuring our guest’s satisfaction and sadly, we did not meet these on this occasion. We take all guest feedback, whether positive or negative very seriously.We will investigate your feedback.Regards,

10/10 Excellent

William

Stayed 3 nights in Aug 2022
Response from Town Lodge George Team on 30 Aug 2022
Thank you kindly. We are looking forward to welcome you at the Hotel again.Kind regardsTown Lodge George Team

8/10 Good

Harrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but ok. Beds are very small. All is very clean and podition is great for our purpose. The restaurant menu is disapointing.
Stayed 2 nights in Aug 2022
Response from Gericke on 7 Sept 2022
Good Day Mr.CooijmansWhat can we change on the menu to improve our service delivery?Kind Regards,

8/10 Good

WILLEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Very noisy all night people talking and banging on doors
Stayed 1 night in Feb 2022
Response from Gericke on 22 Feb 2022
Good Day Mark Thank you for your feedback. Please provide your reservation number for your recent stay. My sincere apologies.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant stay. Access to shops, highway, airport. All good.
Stayed 7 nights in Jan 2022
Response from Anja on 18 Jan 2022
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SA
Our stay was stunning and i would definitely go stay there again,service was excellent and all staff were friendly
Stayed 5 nights in Dec 2021
Response from Anja on 18 Jan 2022
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Kyle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Anja on 18 Jan 2022
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and friendly. The rooms were clean and neat. The only unfortunate thing about the rooms is hearing everything from the passage or room nextdoor.
Stayed 1 night in Dec 2021
Response from Anja on 18 Jan 2022
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Staff was Great
Stayed 1 night in Oct 2021
Response from Gericke on 22 Feb 2022
Thank you for your wonderlful feedback

10/10 Excellent

Zaakir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Gericke on 21 Sept 2021
Good Day Thank you for the great review Yours in Service Excellence,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Gericke Visser on 8 Jun 2022
Good Day Thank you for your great review

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place to stay.
As good as it could be I guess. Only one comment. When sanitising the room, maybe use a weaker bleach solution that does not burn your eyes and nose for the first while when you enter the room.
Stayed 1 night in May 2021
Response from Gericke on 19 May 2021
Good day Thank you for the positive feedback. Kind Regards, Gericke Visser

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Gericke on 20 Apr 2021
Thank You.

8/10 Good

Carike

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020
Response from Gericke on 15 Dec 2020
Good Day Carika Thank you for your feedback. Regards, Gericke

8/10 Good

Jean-Pierre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Gericke on 24 Nov 2020
Thank You

8/10 Good

Jean-Pierre

Stayed 3 nights in Mar 2020

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Mar 2020
Response from The CLHG Team on 13 Mar 2020
Dear Dianne Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Shaun

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from The CLHG Team on 12 Feb 2020
Dear Shaun Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convient from N2 and for local shops and restaurants, very friendly and helpful staff.
Stayed 2 nights in Jan 2020
Response from The CLHG Team on 14 Jan 2020
Dear Dawn Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Jaun-mare

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from The CLHG Team on 7 Jan 2020
Dear Jaun-mare Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

GUGU

Travelled with family
Liked: Staff & service
The stay was good It was not great But the staff were great
Stayed 5 nights in Dec 2019
Response from The CLHG Team on 6 Jan 2020
Dear Gugu Thank you for taking the time to review our lovely hotel. We are pleased that our staff WOW'd you with great service and hope to welcome you as our guest again soon.  With kind regards

2/10 Terrible

Phuthego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The CLHG Team on 5 Jan 2020
Dear Phuthego Thank you for taking the time to review our lovely hotel. We regret that you were unhappy and are investigating what went wrong. We hope you will give us an opportunity to redeem ourselves soon. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The CLHG Team on 5 Jan 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

4/10 Poor

V

Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from The CLHG Team on 5 Jan 2020
Dear V Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Lack of cleanliness
We stayed for 5 nights. When we arrived on Monday evening our bedding was not clean, we assumed that it will be changed the following day. By Thursday it was still not changed, we had to call reception to get it changed. Toilets had a funky stench as if no disinfectant cleaner was used during cleaning throughout the whole visit.
Stayed 5 nights in Dec 2019
Response from The CLHG Team on 30 Dec 2019
Thank you for taking the time to review our hotel. We regret that your stay was disappointing and are investigating the issues you have raised. We hope to welcome you as our guest again soon.  With kind regards

4/10 Poor

Trevor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Green pool
Although the service of the staff was good, the hotel was fully booked, but bar was not manned enough, and we lost all days of enjoying swimming in the pool, as it was green.
Stayed 2 nights in Dec 2019
Response from The CLHG Team on 30 Dec 2019
Dear Trevor Thank you for taking the time to review our lovely hotel. We sincerely appreciate your valuable feedback which is being investigated. We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and it is in a wonderful location and near to all amenities. Just a put we didn’t have a fridge & microwave. I am not sure it that is what we were paying for. However apart from that I will ray there again.
Stayed 3 nights in Dec 2019
Response from The CLHG Team on 24 Dec 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We will give your suggestion to provide a fridge and microwave in the rooms consideration for future planning and hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Leon

Fairly fine but late night revellers not controlled resulting in very little sleep!
Stayed 1 night in Aug 2019
Response from The CLHG Team on 13 Aug 2019
Dear Leon Thank you for taking the time to review our lovely hotel. We sincerely regret the disturbance caused by inconsiderate guests and are investigating the matter. We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Elroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from The CLHG Team on 26 Jul 2019
Dear Elroy Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

A E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Gericke on 5 Jul 2019
Thank You

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation
Great atmosphere. Friendly service.
Stayed 1 night in Jun 2019
Response from The CLHG Team on 2 Jul 2019
Dear Elsa Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your great feedback and rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from The CLHG Team on 29 Apr 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Stephanie

It was disappointing that there was no small/bar fridge, left over food had to be thrown away, there no where to store milk of cold drinks. The breakfast is also exorbitant.
Stayed 2 nights in Apr 2019
Response from The CLHG Team on 23 Apr 2019
Dear Stephanie Thank you for taking the time to review our lovely hotel. We regret that you were not entirely happy and will certainly give the issues you have raised consideration for future planning. We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The CLHG Team on 23 Apr 2019
Dear Christiaan Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Mogamat Shahien, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from The CLHG Team on 21 Apr 2019
Dear Mogamat Shahien Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Rexwynn, Alberto Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms small but adequate for our 2 days, very friendly staff, great breakfast...nice to have the bar for evening.
Stayed 3 nights in Mar 2019
Response from The CLHG Team on 3 Apr 2019
Dear Rexwynn Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We hope to welcome you as our guest again soon.  With kind regards

2/10 Terrible

Gideon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moved to another room without my Consent !
Second time I stayed there and second time I had to go and buy Air Freshener for my room - there is just a smell that doesn't work for me which I don't experience in other Hotels or Guest Houses - not sure if it's the carpets or what? Anyway, least of problems. I asked if I could keep my room for another day which would've ended in another two days. The lady in reception assured me that won't be a problem. When I got back the next afternoon they conveniently moved all my stuff to another room without contacting me. They claim they tried to phone me but had the wrong number - that is absolute rubbish and they know it. So after fixing the smell and settling into my previous room I know had to start over, knowing that all my personal belongings have been touched - I really really didn't appreciate this invasion into my privacy. They seem to think it's ok and management didn't even bother to apologise, even after I wrote them an e-mail. Anyway, they will never see me again - I went and booked into the local Protea Hotel and the look and feel was just completely different from the moment I walked in. It was easy to compare the two Hotels on all aspects and I'm happy to share my findings with anyone who cares - needless to say Protea beat them on everything except Wi-Fi and Load Shedding.
Stayed 3 nights in Mar 2019
Response from The CLHG Team on 3 Apr 2019
Dear Gideon Thank you for taking the time to review our hotel. We regret that you were unhappy and thank you for your explanation which is appreciated and will be shared with the appropriate members of management. We will continue with our commitment to kindness and service excellence and sincerely hope that you will reconsider and continue to be one of our valuable and loyal guests going forward. With kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Nkosi on 24 Mar 2019
Thank you for you feedback , hope to see you again next time.

8/10 Good

Zeyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Nkosi on 24 Mar 2019
thank you for choosing us , your feedback is very important to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently situated and close to shops and restaurants. Friendly staff. Clean room with tea and coffee.
Stayed 7 nights in Mar 2019
Response from Nkosi on 24 Mar 2019
Thank you for your feedback, we are happy to hear that your stay was pleasant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The CLHG Team on 15 Mar 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards