Search Hotels in Gayborhood, Philadelphia

"No hot water for shower and wasn’t"

"Great, consistent, clean, wonderful amenities in room (nespresso coffee), water refills on each floor. "

"Helpful staff! Set us up with pack & play for our infant and helped coordinate the airport shuttle for us. Would use again."

"Great place, very centrally located. Good breakfast and coffee. Will stay again."

"Perfect for my race that weekend. It was very crowded with competitions happening but staff was great . Especially with strong luggage both before check in and after checkout"

"We were very happy with our 11th floor-1109 -room. From our balcony we could look right to City Hall,and left to the Art Museum. Weather on our 1st night made sitting on our balcony a pleasant place! The room was very spacious and comfortable,and very clean. The kitchen allowed us to pick up some food locally,@ DiBruno on Chestnut St., and then snack and drink in our room. All in all,a very pleasant stay in a well-located property."

"I always love this place to go to "

"The room I purchased was given to someone else. Once they decided to put us in another room, they gave us double bed when I purchased a king. The card for the parking didn’t work so had to go back again to fix that. Then the sports lounge has cockroaches on the floor that I also recorded to report. I would NEVER go here again. The staff was terrible and acted like we were bothering them to get into a room we paid for."

"We checked in and were told no information about the air conditioning in our room. When we arrived in the room it was about 80 degrees and the air conditioner wall unit was blowing hot air. We immediately requested the remote to turn the air on and were told they do not give customers remotes, so we asked if someone could go upstairs and turn it on for us. The person at the desk noted she would do this while we were grabbing some food. When we returned the air was not on and no one had come to our room. We asked again for someone to turn the air on and this time were told that the air “hadn’t been turned from the winter setting” and that air conditioning was not available to us despite it being on the amenities list. The front desk attendant gave us a dirty box fan instead. We did end up calling Hotels.com customer support who spoke to the attendant and were then told that it was just our room that did not have air. This was a culmination of three stories regarding the air conditioning over a span of two hours. We fortunately were able to find another hotel to stay at but were very sad to leave such a historic, beautiful building. The room itself was small but nice for a couple and we would have gladly stayed had the air conditioning been working appropriately. "