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"Staff were fantastic, provided me with 5 star service."

"We would stay at Hotel Firenze in Verona again. From our initial greeting by its reception team (who speak excellent English) to their farewell, we had a very good week there. Their breakfast room staff must also be commended on their cordiality and genuine helpfulness. Our early mornings were a highlight of our trip, aided superbly by the wide range of the continental-style buffet on offer. Many thanks. Our room was clean and comfortable (personally I found the bed pillows a little dense, but not unbearably so). Everything was kept to the standard we would expect of this hotel’s rating. Their cleaning staff too were polite and helpful. All of the hotel’s facilities were clean and convenient to use. It should be borne in mind that this hotel is on the main road into town from the station, which is busy early in the mornings, so there can be some traffic noise. However, the windows fitted were modern, robust and double glazed, with powered external shutters controllable from within. Hotel Firenze was ideal for us, as the station is within a 15 minute walk and likewise the centre of town. All the popular tourist sites are easy to reach. Verona is a very walkable city, we can attest, with many interesting sights and a multitude of places to eat. We arrived by plane and taxi, but Hotel Firenze would also be ideal for those planning to tour the region using Italy’s impressive rail network and needing a stopover. We intend to do this in future, so I’m sure we will return here."

"This is a very tired, dirty hotel. Room was missing a shower door, filthy walls, worn and tired! Staff was incredibly nonchalant and cared not. Breakfast was average and staff inattentive. Cleared our own table."

"Clran room, safe, staff was outstanding "