Ratings based on 2 verified reviews

4.0 out of 5
4.5 Room cleanliness
4.0 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from Kolkata, West Bengal

Posted 13 Oct 2019
Property was very clean staff was humble but there was shortage of staff. we had all our meal in the hotel and the food supply was almost 1 hr 30 min after order, Its too long. When we complain about this, it was told to us that few staff is ab scent but it was same for all three day. i think the property like this should have more better service and facility. else everything was satisfactory.
Comment from Hotel Management
7 Dec 2019 by Manager, Hotel Management
Dear Guest, thank you for your rating and feedback. We regret any inconvenience caused. As part of our process, we will look into the details provided and take all corrective actions necessary to enable a superior experience. Thanking you, Muscatel team.
5 out of 5
by a verified traveller

Posted 10 Sep 2019 on Hotels
Amazing Mountain View, Couteous staff, Clean Rooms, Great Food Quality......Perfect Stay. All well.
Comment from Hotel Management
1 Oct 2019 by Manager, Hotel Management
Dear Ms. Swapna, thank you for your valuable rating and feedback. Your endorsement of our work and effort encourages us to strive further and is appreciated. We look forward to welcoming you back in future, yours gratefully, Muscatel team