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Stopped here for a quick one night stay. The hotel was beautiful, comfortable and clean. The only downside was breakfast. Ordered a basic breakfast, the eggs were bland, the bacon was super stiff and salty and even though I ordered the GF toast, they failed to mention the potatoes had gluten. Beautiful place, just not great food.
Lidiette
Stayed 1 night in May 2024
Response from Eddie Timmons on 22 May 2024
Thank you Lidiette for telling us about your experience. I am happy to hear that there were many wonderful aspects of your stay and certainly apologize if we missed the mark on breakfast. I do apologize if it was not up to our standards. We do hope you will return in the future so we may show you the service and standards to which we aspire. Thank you again.
All the staff here at this hotel are so welcoming and helpful! Everyone was so great from the Valet to the customer service and front desk!
We had a great dinner at the in house restaurant, served by Garrett who was so responsive and friendly to all our needs!
James the staff manager was also so friendly and shared information regarding the history of the hotel! We noted that all staff were so helpful and friendly! We will return to Tremont because of the beautiful comfortable hotel but also because of how the staff made us feel so welcomed!
Deborah
Stayed 1 night in Apr 2024
Response from Eddie Timmons on 25 Apr 2024
Thank you Deborah! We appreciate your comments and will let James know about the positive service you received. We look forward to having you back with us again in the near future.
Great property, amazing rooms. The ceilings are so tall, it was not expected. The restaurant downstairs was very nice as well with many good things to offer.
Neli
Stayed 1 night in Feb 2024
Response from Eddie Timmons on 22 Apr 2024
Thank you Neli for the wonderful review. We appreciate your business and look forward to having you stay with us again in the near future.
An Atrium view looks right into your neighbors room. The Roof Top bar is closed and has apparently been closed for 1 1/2yrs. In room coffee bar and toiletries are not refilled. The staff is pleasant, the hotel is centrally located, felt safe and the property is clean.
Jeff
Stayed 2 nights in Apr 2024
Response from Eddie Timmons on 22 Apr 2024
Thank you for your feedback. We hope to have you stay with us again soon.
I tried reaching out a week before the intended stay through the Expedia app and I made a few attempts to send a message for my updated request. No reply from either the hotel or Expedia was given, not even an acknowledgement.
Janet
Stayed 1 night in Mar 2024
Response from Eddie Timmons on 8 Apr 2024
Thank you for your feedback. I do apologize if you reached out but did not get a response. Please note that if there are issues with the Expedia App, the hotel can always be reached by phone. We hope to have you stay with us again soon.
10/10 Excellent
William
Travelled with partner
7 Apr 2024
Liked: Property conditions & facilities
Beautiful hotel in a great, historical area of Galveston with lots if good restaurants. Close to the cruise terminals. Down side is the roof top bar that has been undergoing renovations for the last two years with no end in sight. The hotel doesnt mention this fact anywhere.
William
Stayed 2 nights in Mar 2024
Response from Eddie Timmons on 8 Apr 2024
Thank you for your feedback. We hope the Rooftop Bar will be open soon but with construction on a 100+ year old building there can sometimes be unknown issues. We hope to have you stay with us again soon.
The front desk arrival person is terrible. The rooms are very nice. Valet team is excellent.
Jeanne
Stayed 2 nights in Mar 2024
Response from Eddie Timmons on 26 Mar 2024
Thank you for the feedback. I am sorry to hear that your check in experience did not go well. I am happy to learn that your room and encounters with valet were on target. We do hope you will return to see us again.
10/10 Excellent
Clare
24 Mar 2024
Clare
Stayed 3 nights in Mar 2024
Response from Eddie Timmons on 15 Apr 2024
Thank you for your feedback. We hope to have you stay with us again soon.
10/10 Excellent
Denise
Travelled with partner
24 Mar 2024
Liked: Amenities
Excellent!
Denise
Stayed 1 night in Feb 2024
Response from Eddie Timmons on 25 Mar 2024
Thank you for your feedback. We hope to have you stay with us again soon.
6/10 Okay
Jennifer
23 Mar 2024
Didn’t realize the view was of an indoor “atrium” space
Jennifer
Stayed 1 night in Mar 2024
Response from Eddie Timmons on 25 Mar 2024
Thank you for your feedback. We hope to have you stay with us again soon.
The hotel is small, no parking and definitely not worth 400 a night, nothing special at all.
Wendy
Stayed 1 night in Feb 2024
Response from Eddie Timmons on 22 Mar 2024
Thank you for telling us about your experience. I'm sorry the property did not meet your expectations. As a boutique property of 135 rooms, our size is what attracts many guests and as a downtown property, valet parking is available. Thank you again for your feedback.
Thank you for your feedback. We hope to have you stay with us again soon.
10/10 Excellent
Hugh, Humble
21 Mar 2024
Hugh
Stayed 1 night in Mar 2024
Response from Eddie Timmons on 10 Apr 2024
Thank you for your feedback. We hope to have you stay with us again soon.
6/10 Okay
Jean
Travelled with family, Travelled with group
18 Mar 2024
Liked: Cleanliness, staff & service
Beds were too small, price too high for what was available. Again no roof top bar. Valetservice too expensivwe.
Jean
Stayed 2 nights in Mar 2024
Response from Eddie Timmons on 18 Mar 2024
Thank you for your comments. We hope to welcome you back if you are back in the area.
6/10 Okay
Jonathan
17 Mar 2024
Not worth the cost
Jonathan
Stayed 1 night in Mar 2024
Response from Eddie Timmons on 18 Mar 2024
Thank you for your comments. I do apologize if your experience was not up to your expectations. If your travels bring you back to the area, we hope you will stay with us so we may show you the service standards we aspire to with all of our guests.Thank you.