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Reviews of Moody Gardens Hotel, Spa and Convention Center

4 out of 5
Moody Gardens Hotel, Spa and Convention Center
7 Hope Blvd, Galveston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 1085 out of 1773 reviews" "
Rating 8 - Good. 348 out of 1773 reviews" "
Rating 6 - Okay. 168 out of 1773 reviews" "
Rating 4 - Poor. 102 out of 1773 reviews" "
Rating 2 - Terrible. 70 out of 1773 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Manjinder

Disliked: Staff & service, property conditions & facilities
Stay was terrible. Paid way more than other hotels. When i booked hotel they did not tell me outdoor pool is closed . When i checked in then they handed me paper saying pool is closed for next 4 days. My kids were disappointed. Then 2nd night lights went off they said something happened to electricity. Oh and yes they don't have generators so spent night without ac it was mad hot. So my stay was terrible they did not even offer any compensation or something. Terrible
Stayed 2 nights in May 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter absolutely loved this place. That is all the matters.
Stayed 1 night in May 2024

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recommend this hotel
Stayed 1 night in May 2024

10/10 Excellent

Waldemali

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Edelana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting for my son's birthday and we all had a very relaxing and fun stay. Most of the front desk workers were friendly and welcoming and our rooms were spacious and clean. I loved how easy it was to just walk over to the different areas and really enjoyed the playground they had next to Palm Beach. The only thing to note that is out of their control is that the mosquitoes were out and no amount of repellent helped. I'm from Texas so I'm not knocking points off, just thought it could be helpful for out-of-staters to be aware of.
Stayed 3 nights in May 2024
Response from Agent on 20 May 2024
Thank you for your great review!

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied lot to do with kids around the hotel, the service in the swimming pools is great 👍👍👍
Stayed 1 night in May 2024

10/10 Excellent

Calley

Travelled with family
Liked: Amenities
Love ALL of it, the cleanliness (entire hotel including rooms smell great, not like cheap fabuluso), Starbucks in the lobby, options for early check in after 1:00 @ no charge, VERY nice & patient staff, room setup that feels so homey. We come here very VERY often. Out of all our stays over the last 7-8 years I only have ONE complaint and that is the pool being closed during our additional night we added last minute to extend my birthday weekend with no notice pool was closed while registering for the additional night. That would have been nice to know because that IS the MAIN amenity for us. Good news is there was a backup plan palm beach which is a small walk behind the hotel, OR Schlitterbahn which is also a small walk from the front of the hotel. Would be ideal if they offered options & perks for reoccurring customers such as myself and husband. LOVE IT ALL!! Best stay EVER.
Stayed 1 night in May 2024
Response from Agent on 20 May 2024
Thank you for your great review!

6/10 Okay

Gyllian

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great.
Stayed 1 night in May 2024
Response from Agent on 17 May 2024
Thank you for your great review!

10/10 Excellent

Alicia, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is amazing!
Stayed 2 nights in Apr 2024
Response from Agent on 15 May 2024
Thank you for your great review!

10/10 Excellent

Yasmin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Agent on 15 May 2024
Thank you for your great review!

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. The hotel is run down and in desperate need of renovation. There was mold on our bathtub and the staff was so rude. We ordered food to the room, took forever and came with no silverware. When we called down and requested silverware it took over and hour to get it. When I called the third time the person who answered the phone snapped at me and told me “to be patient”. Food was cold once the silverware finally arrived.
Stayed 1 night in May 2024
Response from Agent on 15 May 2024
Thank you for the feedback we will get this addressed to upper management.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicer hotels in Galveston. Clean, spacious and well manicured grounds.
Stayed 2 nights in Apr 2024
Response from ST on 11 May 2024
Thank you for sharing your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

8/10 Good

Dalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Agent on 8 May 2024
Thank you for the great review! We hope to see you again!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was better that we expected. Very nice staff. Very conveniently located in Galverston. Nice place to get away to.
Stayed 2 nights in May 2024
Response from Agent on 7 May 2024
Hi Steven, thank you for your support and for being our valued guest. We look forward to welcoming you back soon:)

10/10 Excellent

Ellie, Willis

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute trip - hotel is lovely, friendly staff and the grands loved the pool!
Stayed 1 night in Apr 2024
Response from Agent on 5 May 2024
Thank you for the great review. We hope to see you again soon!

6/10 Okay

Karla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location, safe property, easy access to parking. Rooms are very dated, subpar amenities, mold in bathrooms, lots of moisture in the hotel in general. We Waited for valet and bar staff during normal business hours. Bar eating tables were not cleaned surfaces not wiped down. Close to attractions. Will stay at San Lius next time.
Stayed 2 nights in May 2024
Response from Agent on 5 May 2024
Thank you for the great review. We hope to see you again soon!

4/10 Poor

joelle

Stayed 1 night in Apr 2024
Response from Agent on 5 May 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Keynisha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Agent on 1 May 2024
Thank you for your great review!

10/10 Excellent

Sammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Very relaxing. Great time at pool..
Stayed 1 night in Apr 2024
Response from Agent on 1 May 2024
Thank you for your great review!

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! Dining team was friendly! Bartenders were super! Worth a stay and celebrating our engagement
Stayed 1 night in Apr 2024
Response from ST on 28 Apr 2024
Thank you for sharing your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

8/10 Good

Brent, Bryan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Agent on 1 May 2024
Thank you for your great review!

10/10 Excellent

bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Agent on 1 May 2024
Thank you for your great review!

10/10 Excellent

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swim up pool bar was a nice touch.
Stayed 2 nights in Apr 2024
Response from ST on 28 Apr 2024
Thank you for sharing your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Agent on 1 May 2024
Thank you for your great review!

8/10 Good

Agnieszka

Stayed 1 night in Apr 2024
Response from Agent on 15 May 2024
Thank you for your great review!

6/10 Okay

josette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay away from giving negative comments, but this one I can't ignore. The Valet and Bell staff (forgot his name) was amazing. The lady that checked us in was rude. No smiling. No empathy. All that aside, we sat by the pool and ordered food from inside. Our salad was full of hair. not appropriate for a resort like the Moody Garden.
Stayed 1 night in Apr 2024
Response from Agent on 1 May 2024
Thank you for your review.

10/10 Excellent

Pawan Khandoba

Stayed 3 nights in Apr 2024
Response from Agent on 15 May 2024
Thank you for your great review!

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Agent on 15 May 2024
Thank you for your great review!

10/10 Excellent

Tory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice room. Parking a bit if a pain at check in. But overall great stay.
Stayed 1 night in Mar 2024
Response from Reservation Agent on 26 Apr 2024
Thank you for your review! We look forward to seeing you again. :)

10/10 Excellent

Yana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the family or even a great spot to go just for a date weekend
Stayed 2 nights in Apr 2024
Response from Reservation Agent on 22 Apr 2024
Thank you for your review! We look forward to seeing you again. :)

10/10 Excellent

Beau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean stay. Amazing staff. 10/10
Stayed 1 night in Apr 2024
Response from Reservation Agent on 22 Apr 2024
Thank you for sharing your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

10/10 Excellent

Dirian

Stayed 1 night in Apr 2024
Response from ST on 11 May 2024
Thank you for sharing your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

10/10 Excellent

Oneida Navarro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time coming here and we LOVE it. Everyone is so friendly and helpful, makes you feel at home. The resort is beautiful and amenities are great! This has become our little getaway without having to leave Texas.
Stayed 3 nights in Mar 2024
Response from ST on 14 Apr 2024
Thank you for your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Agent on 17 Apr 2024
Thank you for your review! We look forward to seeing you again. :)

10/10 Excellent

Pollyanna, McKinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated all of the amenities and things to do. Will stay here again!
Stayed 2 nights in Mar 2024
Response from Agent on 13 Apr 2024
Thank you for choosing to stay with us during your visit. We look forward to welcoming you back in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, lots of things around, staff was great - very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Agent on 13 Apr 2024
Hi Jeffrey!! Thank you so much for your kind words and positive review! We're glad to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Marjo

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 1 night in Apr 2024
Response from Agent on 13 Apr 2024
Thank you for your feedback, Marjo. We appreciate you and we thank you for choosing to stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Ninfa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agent on 17 Apr 2024
Thank you for your review! We look forward to seeing you again. :)

10/10 Excellent

John

It was great!!!
Stayed 1 night in Mar 2024
Response from Agent on 7 Apr 2024
Thank you for your great review we hope to see you again soon!

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Agent on 13 Apr 2024
Thank you for the rating Stephanie. We hope to see you again the future

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little outdated, probably do for a touch up otherwise great place to stay.
Stayed 2 nights in Mar 2024
Response from Agent on 31 Mar 2024
Thank you for your review!

8/10 Good

Filiberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Agent on 6 Apr 2024
Thank you for choosing to stay with us during your visit, Filiberto. We look forward to welcoming you back in the future. Please let us know if there is anything we can do to make your next stay even better. Thank you again and we hope to see you soon!

4/10 Poor

Leticia

Disliked: Staff & service
The staff service at the restaurant, bar at the swimming pool is terrible. I would not recommended this hotel, due to the price and service.
Stayed 2 nights in Mar 2024
Response from Agent on 3 Apr 2024
Hello Leticia, I apologize for the terrible experience you had during your stay with us. We are truly sorry for any inconvenience or discomfort you may have encountered. We value your feedback and will do everything in our power to make sure it doesn't happen again. We sincerely hope you will give us another chance to provide you with a better experience in the future. Thank you for your understanding.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed before and Always love the place.
Stayed 1 night in Mar 2024
Response from Agent on 3 Apr 2024
Thank you Monica for visiting us again and for being a loyal guest! We appreciate your continued support and hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Always a perfect stay !
Stayed 1 night in Mar 2024
Response from Reservation agent on 31 Mar 2024
Thank you for choosing to stay with us at our hotel and for taking the time to leave a review. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Clayton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place To Stay
Stayed 1 night in Mar 2024
Response from Agent on 31 Mar 2024
Thank you for your review!

10/10 Excellent

Irina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay with family and children
Stayed 2 nights in Mar 2024
Response from Reservation Agent on 27 Mar 2024
Thank you for sharing your feedback. We are happy to hear you've enjoyed your stay with us. Please give us a call if there's anything we can help you with. We hope to see you again soon.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Agent on 25 Mar 2024
Thank you for the great review we hope to see you again soon!

10/10 Excellent

Enrique

Travelled with family
Liked: Property conditions & facilities
Didnt like the prices of food in hotel was to overpriced
Stayed 2 nights in Mar 2024
Response from Agent on 19 Mar 2024
Thank you for the great review!