Search Hotels Near Galerias Monterrey, Monterrey

"Fantastic value!"

"Fantastic hotel and amazing staff...we loved it!!"

"Amazing location and staff"

"The hotel is good. Staff and room were great except for the pillows but that is personal"

"El hotel está muy bonito, muy cerca de lugares de san Pedro, muy buena atención, incluye desayuno y otras pequeñas cortesías. El aire acondicionado no enfriaba mucho, aunque le bajaras la temperatura no enfriaba como debería, deberían de revisar eso porque en temporada de más calor podría no ser suficiente. No sé si solo fue mi habitación o había otras con la misma condición."

"La regadera no tenía agua caliente y, aunque lo reporté de inmediato, pasaron 12 horas para que la “solución” fuera simplemente cambiarme de cuarto. Ese tiempo es excesivo para algo tan esencial. En recepción no supieron darme una respuesta clara ni una solución inmediata, ya que ni siquiera sabían cuándo podía venir mantenimiento. Honestamente, con esa experiencia, no considero volver a hospedarme ahí."

"We enjoyed our stay overall, but there were several issues that need improvement. The rooms we originally selected were not ready upon arrival, and one of the rooms had already been assigned to another guest. The staff was unable to assist effectively at that time, and it took about an hour to resolve the issue over the phone. The following day, there was a problem with the floor due to ongoing construction, and we were asked to change rooms, which was inconvenient. Communication with the front desk staff was also challenging, making it difficult to resolve concerns smoothly. On a positive note, the breakfast was good and enjoyable. We also really liked the city—people were very friendly. We would visit Monterrey again, but we are not sure if we would stay at this hotel."

"It is outdated. Room smelled musty and towels smelled like sweat."

"Offered complementary breakfast upon arrival. Sat for breakfast told us it was not free had to pay a ridiculous amount. Staff came back the were only charging 2 instead of 3. Told them it was 3 different checks all paying with debt card told us due to separating the tabs they were going to have to charge all 3 breakfasts, had to pay still."