Search Palaces in Galashiels

"Great hotel right on the “Royal mile.’ This was the second time we’ve stayed there and I can’t think of anything I’d improve,"

"Great location. Right across from the train station. One street over from the Royal mile and a bridge crossing to New town. Great snacks and drinks at no cost in the room. Wonderful rain showers and great heat and air conditioning."

"Staff at reception excellent. Had a window free room, very compact and warm, but ok for one night. Very handy for train station right across road ."

"We were in room 113 and it was horrible. I booked 10 months in advance and got the worst room in the place. The windows were painted over so we didn’t see the bin area that would have been our view. Room was also next to the maintenance room. It was so loud. Staff were still tossing things in the bins (as loud as possible) at 11:30p. It must also be their smoking area because I smelled cigarette smoke coming in around midnight. At 5am I was startled awake thinking there was a huge thunder storm, turns out it was staff again in the bin area doing god knows what, but it was so loud! The door they were using squeaked loudly so we heard every time they opened and closed that door. We were so exhausted we had to skip our early tour of Edinburgh Castle to try and get a little more sleep. We ended up skipping the tour after that as well - we were just so exhausted we just wanted to get out of the city. We will never stay at this hotel again. If you ever get room 113 or near there, ask for another room!"

"Check-in staff was super helpful when I requested a change of room as the first room had a window directly into the patio."

"We had a good experience here. The room was actually very spacious for being a smaller square footage room. It was perfect for 2 people. The bed was comfortable and the room was clean. Great location to everything. Only downside was… you can hear the other nearby hotel room doors closing at night time when it’s time for sleep, but this is common in most hotels. There was no coffee or complimentary water in the room, but they do offer it in the lobby. I would recommend you stay here while visiting Edinburgh."

"Beautiful hotel with very friendly and helpful staff. Great food on premises and very nice lobby area to hang out and grab a drink."

"A very nice hotel, conveniently located to the High Street in Edinburgh. Has a very nice bar/restaurant (you kinda have to like bars, and I don't ... but the drinks were good and they did have some very nice dishes on the menu) and excellent breakfast (even includes custom-made omelets). Room was comfy and quiet. I thought it was bit tight. But, worked quite well after being out and about all day. I wish I'd known there was hotels from this chain in London (near St. Paul's) and in Dublin (near Dublin Castle). I'd have probably stayed at those as well."

"Somethings doesn't add up. The rating and pictures don't match the experience. First of all, this is not a traditional aparthotel where you check in and stay in that building. Staycity Edinburgh seems to have purchased residential apartments all surrounding the check in office. You may end up having to walk around the corner to your "block". Signage indicates residents may also be living in the same blocks that you are staying. The first room we were provided was facing the main road (western approach road). We had to seek to be moved and could only accept a different room with a double bed (on a king size booking). The room feels dated and after seeing the two rooms, the amenities are mixed. The rooms were uncomfortably warm, even after turning off the heating. Leave the window ajar, and neighbouring units chose to smoke and make calls outside our window between 10-1130 pm. The bed is overly firm and the pillows are thin and flat. The only positive was having a washing machine, although no detergent was provided. The location is listed as West End, however this is not in the true west end area north of Haymarket. The bus service to this area is ok. This pretend hotel claims to offer luggage storage. This is a half truth as you are required to pay £5 per day to use a locker through a third party. My advice: avoid this hotel if you value sleep, comfort, and the bare minimum."