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"This hotel is perfectly located in the heart of Baden-Baden. Our room was spacious, comfortable, and made for a relaxing stay. The surrounding area is full of amenities, and dining at The Grill by the casino—just steps away—was a highlight. Breakfast at the hotel was also delicious and well-presented. The only downside was that many local businesses were closed on Sunday and Monday, which limited some exploration. Still, overall, a wonderful experience."

"Tucked away in a delightfully convenient location—close enough to the pulse of the city, yet far enough to feel like a true retreat—this hotel is a shining example of what modern hospitality should feel like. From the moment I stepped through its doors, I was met with warmth, grace, and professionalism that elevated my stay beyond mere comfort. The staff here are nothing short of extraordinary. Genuinely friendly and impeccably trained, they strike the rare balance between attentiveness and discretion. Every request was met with a smile, and their seamless coordination behind the scenes ensured my experience felt effortless from check-in to checkout. Cleanliness is clearly a cornerstone of this hotel’s philosophy. My room was spotless, fresh, and thoughtfully arranged—like a haven waiting to be discovered after a long day. Crisp linens, gleaming surfaces, and a soft, calming scent set the tone for restorative rest. Each meal was a culinary delight. Breakfast in particular deserves special mention—not just for the variety of fresh and delicious offerings, but for the absolutely stellar service from Gabrielle. Despite the breakfast room being bustling with guests, Gabrielle remained a pillar of poise and professionalism. Always smiling, never flustered, she ensured every guest felt attended to with care and genuine warmth. Her dedication made mornings something to look forward to. "

"The staff were friendly and polite, the hotel was very clean. Our room was clean and well equipped but the air conditioning was broken but the hotel did provide a tower fan to try to keep the room cool. The evening menu is limited but at least there was a bar with some hot food. Good tip! If you’re going out to eat make sure you make a reservation as we tried several different restaurants and they were all fully booked. "

"Good location to famous spa"

"We have had the pleasure of staying here 3 times over the past few years. It’s a great location, the staff is friendly and attentive. The rooms are well appointed, comfortable, clean and spacious. "

"Loved it. Beautiful room, comfy. Beautiful hotel. Great breakfast. Wonderful facilities. East walk to downtown. 10/10! "

"By far one of the best hotels I have been to. Second time booking it this trip, gladly rebooked it again returning to Poland for our lay over. Highly recommend it."

"Staff at this facility were outstanding! "