Search Hotels Near Frank Thomson Reserve, Kinglake Central

"Great location and nicely styled rooms."

"Great check in routine , good central position "

"Great service and excellent breakfast."

"I have stayed at the Holiday Inn previously and enjoyed my stay. This time for the most part was the same, that is until I got scolded like a naughty kid by a very important courtesy bus driver because I parked in "the wrong spot". I proceeded to let him know that the (very friendly) reception person told me exactly where to park as I had just come back from collecting the hire car, and I was in precisiely where she told me. He was having none of this, and told me that he would show me the right place to park. I re-iterated that I was only there for a short time and I was parking where I was told. I asked what his name was, and he ignored me and continued to scold me, then turned his back and walked away. Awesome customer service. I went inside and spoke to Aaron Yao, (Front Office Manager) and advised him I wanted to make a formal complaint about the "discussion" I had just had. He seemed to listen to me and tell me that it was likely a "communication issue" between their internal departments. I reiterated that I wanted it to be a formal complaint as noone should be spoken to like I was. Mr Yao didn't take any notes during my formal complaint, but when I was finished, he started to tell me to put it in an email, to which I replied that I had just given him all the detail. Mr Yao gave me his card and "promised" me he would send me a detailed follow up " in the next day". That was Tuesday, 28th April. Today is Monday 4th May and Mr Yao is yet todeliver on his promise."

"Clean room, really helpful staff, somewhat convenient station (near train and tram). 8.5/10 will book again"

"If you’re after a hotel with all the mod coms, then The Windsor isn’t the hotel for you. Our premier twin room was very basic but clean. The suites, which I have stayed in before are big and opulent. The Windsor is a step back in time, what Melbourne was like in the 1800s. The building, architecture is remarkable, the decor heritage and you get good old fashioned service. Worth a visit."

"Conveniently located in CBD, close to everything. The room is clean and spacious. Quiet at night. My only complaint is the few steps at front door. Took me a good effort to carry my suitcase on. Maybe I missed the access path? "

"Clean room friendly staff. Enjoyed the pool "

"Nice hotel. The rooms could use a little renovation. Just starting to look a bit worn."