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"Friendly"

"We had a great two night stay when we visited from Canada. The room was pleasant. The three course meal in the Palm restaurant was delicious. The entertainment in the number 10 bar was very good. The one thing I would suggest is having more staff on the desk at check in time. The staff were very friendly on the desk, in the restaurant and in the bar. Good job Imperial. "

"The place is beautiful and the rooms are nice. However, I didn't not like behaviour of one receptionist at front desk. I just asked whether is there any lake view room available. She started with rudely telling no we are full and then she started telling, we have members who pays a lot of money so we give them those room first, and you just booked the room 10 days before. Our members have booked a year before. Well I didn't want that information with so much rudeness and arrogance, a simple no would have worked. On top of that, heater was not working in the main bedroom which we realised in night. after informing it reception they gave a spare electric heater and told it will be fixed next day morning. However, it was not fixed till we left the place which means for next 3 days. Apart from these I have really enjoyed my stay."

"The hotel was supberb. The staff were lovely and always happy to help. The hotel was clean and well maintained. The gym was excellent. The breakfast was delicious and plenty of choice. Were hopefully returning in august. Would recommend this hotel."

"Bar prices were a bit confusing different prices for same drink for members of our group.Helpful staff when asked of i could change rooms.Felt a little hurried at evening meals but waiting on staff did an excellent job ."

"The rooms are clean and spacious, and the staff are friendly and welcoming. Its our favorite place to stay."

"Iv Stayed here before and it is A Friendly Hotel and All the Staff are great.it only Took A Couple of minutes to Check in..overall A good couple Nights Stay over.."

"Welcomed with a smile, very quickly checked in. Room very clean, smelt fresh. Staff friendly in the bar. Grounds a little tired looking but obviously doesn’t affect stay. Will definitely stay again and would recommend."

"I booked this for my brother and his family and they really enjoyed their stay. Everything was excellent."