1 bedroom, Frette Italian sheets, premium bedding, down duvets

Reviews of The Moon Boutique Hotel & Spa

4 out of 5
The Moon Boutique Hotel & Spa
14 Viale Fratelli Rosselli, Florence

Reviews

9.6

Exceptional

Rating 10 - Excellent. 311 out of 371 reviews" "
Rating 8 - Good. 43 out of 371 reviews" "
Rating 6 - Okay. 9 out of 371 reviews" "
Rating 4 - Poor. 4 out of 371 reviews" "
Rating 2 - Terrible. 4 out of 371 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Venecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and Spa were lovely!
Stayed 1 night in Apr 2024
Response from Best regards, Bogdan Grosu, Sales Manager on 23 Apr 2024
Dear Miss. Venecia Thank you very much for sharing your positive experience at The Moon Hotel. We hope to be able to welcome you again for the next occasion in Florence.

8/10 Good

Harshit, Shrewsbury

Stayed 4 nights in Apr 2024
Response from Bogdan Grosu, Sales Manager on 7 May 2024
Dear Harshit,thank you for the feedback. We look forward to welcoming you back for your next trip to Florence.Kind regards,

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for people with disabilities
Only negative was that they did not readily accept my certified service dog (I am disabled). I sent all documents and they obliged but insisted on charging me $50 a night for cleaning. First, I have NEVER been charged extra. Even though I can understand a deposit for any damage the 50/night was outrageous. My reservation was no refundable. They did offer to let me cancel but I decided to try it and hope they would communicate with housecleaning staff to ask if they had to clean more (at a value of 50€). They did not. The cleaning did not take any longer than usual and I even skipped a day. And our last day, although we had the room for the night only used it for 3 hours and they still charged me. It’s a wonderful hotel but I won’t go back.
Stayed 3 nights in Feb 2024
Response from Bogdan Grosu, Sales Manager on 20 Feb 2024
Dear Tracy,Thank you for taking the time to write a comment about your stay with us. Regarding the extra cost of cleaning, we apologize that it did not fully meet your expectations.We hope to welcome you again during your next trip to the city, in the meantime we wish you the best.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and relaxing stay here for a long weekend. Breakfast was a consistently great start to each day and spa access elevated our stay. 1.5 hour time slots could be pre-booked easily and was enough time to make use of the spa amenities (bath, sauna, steam room). Staff were all very kind and accommodating!
Stayed 3 nights in Feb 2024
Response from Ivan Sebastio, Front Office Manager on 12 Feb 2024
Dear Diana,Thank you for having taken some of your precious time to share this fabulous review. We are thrilled to see that you had such a great experience, and hope to welcome you back again soon. Kind Regards,

10/10 Excellent

Chenchao, Glassboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place close to train station which is about 15 mins walk. The SPA is good, but working hour is too short (4pm-8:30pm). Overall it is a good place to stay in Florence
Stayed 2 nights in Dec 2023
Response from Ivan Sebastio, Front Office Manager on 27 Dec 2023
Dear Chenchao, We are so glad to hear you enjoyed your stay with us and appreciate you taking the time to share your great comments. Our goal is always to provide warm and friendly customer service to all our guests and it's always nice to hear when we do. We also thank you for your feedback which allows us to improve, and hope to have you back with us again. Best regards,

8/10 Good

Bany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Bogdan Grosu, Sales Manager on 13 Dec 2023
Dear Bany, Thank you for sharing your positive experience at The Moon Hotel. We hope to be able to welcome you again for the next occasion in Florence.Best regards,

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Nov 2023
Response from Bogdan Grosu, Sales Manager on 15 Nov 2023
Dear Lawrence, thank you so much for the great feedback! We are very happy that your experience at The Moon Boutique Hotel & Spa exceeded your expectations! We look forward to your next visit.Best regards,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff , wonderful breakfasts very nice spa
Stayed 3 nights in Oct 2023
Response from Ivan Sebastio, Front Office Manager on 7 Nov 2023
Dear Robert, Thank you for your nice review! It was a pleasure having you as a Guest, and we are happy you enjoyed our Hotel. Hoping to welcome you again for your next visit in Florence, we send our Best regards,

8/10 Good

Beata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel with great staff. However, the rooms are tiny. The spa service included was just access to the sauna and pool, so a bit of mis-advertising. Very walkable to all major signs being within 15/20 minutes.
Response from Bogdan Grosu, Sales Manager on 28 Oct 2023
Dear Beata, We are glad that you enjoyed your stay and we thank you for spending some of your time to review our hotel. SPA services included are Sauna, Turkish bath, Sensory path, a large Jacuzzi tub (fit for 6 people), Emotional shower. We hope to have soon the pleasure to welcome you again Best regards

10/10 Excellent

Sandra

Stayed 3 nights in Oct 2023
Response from Bogdan Grosu, Sales Manager on 28 Oct 2023
Dear Sandra, Thank you for your full score feedback!

4/10 Poor

Ben-David

Stayed 3 nights in Oct 2023
Response from Ivan Sebastio, Front Office Manager on 24 Oct 2023
Dear Ben,Thank you for your review.Even though we are not quite sure why the overall score was so low, we will try to use your feedback to improve and make our Guests' stay even better.Hoping to welcome you back, we send ourBest regards,

8/10 Good

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa. Breakfast also great. Room was nice. Shower didn’t work and we had no hot water the second day so no wash or shower which was disappointing
Stayed 2 nights in Oct 2023
Response from Bogdan Grosu, Sales Manager on 20 Oct 2023
Dear Peter,We thank you very much for your words of encouragement and are very happy that your stay with us was pleasant. This feedback helps us grow both as a hotel and as a staff. Once again thank you and we hope to see you again in the future.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 4 nights in Oct 2023
Response from Bogdan Grosu, Sales Manager on 15 Oct 2023
Dear Gillian, thank you so much for the great feedback. We are very happy that your experience at The Moon Hotel exceeded your expectations! We are happy to know that we gave you a wonderful experience! We look forward to your next visit.Best regards,

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, air control very welcome . We had a great time, many thanks . Breakfast was lovely each morning . Very friendly staff staff. We would throughly recommend them . Cleaning staff are as also to be congratulated on super work too .
Stayed 10 nights in Sep 2023
Response from Ivan Sebastio, Front Office Manager on 2 Oct 2023
Dear Clive, Thank you for choosing to stay at our Hotel, and for taking the time to share your thoughts about your recent experience with us. We take great pride in providing professional and attentive service to our Guests, and it's truly rewarding to know that our reception staff made a positive impact on your stay. Once again, thank you for choosing our Hotel, and we look forward to welcoming you back in the future. Best regards,

8/10 Good

Sun kiu

Stayed 3 nights in Sep 2023
Response from Bogdan Grosu Sales Manager on 23 Sept 2023
Dear Sun Kiu,Thank you for the feedback. We look forward to welcoming you back for your next trip to Florence.

10/10 Excellent

MERIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome, my mom and I traveled there together so safety was important. I felt very safe, I will say it is a distance to center of the activity in Florence be prepared to walk. We didn’t mind because we enjoyed the walk, several different routes to get where we were going. If you have yours In numerous locations it ended up being half way to everything for us. About 17-20 min walk to the middle of Florence where a lot of the shops and restaurants are. We didn’t walk the streets very late so I can’t speak to that. Hotel staff was very attentive, if you need a steamer they will deliver it to your room! That was awesome. Antonette was working at the front desk when we arrived and was beyond helpful and friendly to my mom and I. We saw her throughout the stay and she was awesome!! Best coffee we had was at hotel too! Great happy hour and drinks available to have in the lounge area.
Stayed 6 nights in Sep 2023
Response from Bogdan Grosu Sales Manager on 14 Sept 2023
Dear Merima,We thank you for the lovely review, it is a real pleasure to receive compliments and it is an incentive to continue and persevere with our precautions, maintaining the 4**** Luxury standards. Friendliness, professionalism, as well as attention to detail are our daily focuses and reading your comment makes us really happy and proud of our work.We hope to be able to welcome you back soon to our historic Dimora Fiorentina for another unforgettable experience.Best regards,

10/10 Excellent

Raymundo

Stayed 3 nights in Sep 2023
Response from Bogdan Grosu Sales Manager on 13 Sept 2023
Dear Raymundo,Thank you for the wonderful feedback. We look forward to welcoming you back for your next trip to Florence.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Bogdan Grosu Sales Manager on 13 Sept 2023
Dear Robert, thank you for this wonderful feedback. It was a pleasure hosting you and we hope to do so again!

10/10 Excellent

PING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Bogdan Grosu Sales Manager on 13 Sept 2023
Dear Ping, thank you for sharing your positive experience at The Moon Hotel. We hope to be able to welcome you again for the next occasion in Florence.

10/10 Excellent

Alessandra

Stayed 1 night in Aug 2023
Response from Bogdan Grosu Sales Manager on 15 Aug 2023
Gentilissima Signora Alessandra,La ringraziamo per il suo feedback, è molto importante sapere ciò che gli ospiti gradiscono durante il loro soggiorno alla stessa stregua dei consigli che possiamo ricevere per migliorarci. Speriamo di potervi accogliere nuovamente durante le vostre vacanze fiorentine! Cordiali saluti,

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay in the Moon boutique. Fabulous room, amazing breakfast, modern spa and the friendliest staff! 5 stars!
Stayed 7 nights in Jul 2023
Response from Bogdan Grosu Sales Manager on 8 Aug 2023
Dear Luke, thank you very much for this comment that fills us with joy and is a source of great motivation for all of us! It was a great pleasure to meet you and, together with all the rest of the team, we hope you will visit us again soon.Best regards,

10/10 Excellent

Azeddine

Stayed 1 night in Jul 2023
Response from Bogdan Grosu Sales Manager on 3 Aug 2023
Dear Azeddine,We thank you very much for your feedback! We hope to welcome you again during your Florentine holidays!Best regards,

6/10 Okay

Natalia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Ivan Sebastio, Front Office Manager on 25 Jul 2023
Dear Natalia,Thank you for your review even though we do not understand why the overall score was so low.Best regards,

10/10 Excellent

Sik Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelleng hotel
Helpful staff. Comfortable bed and very good breakfast.
Stayed 3 nights in Jul 2023
Response from Ivan Sebastio, Front Office Manager on 23 Jul 2023
Dear Sik Ming,Thank you so much for your fabulous feedback.The team is extremely delighted to hear that you really enjoyed your stay with us. Thank you again so much for your kind and lovely words.Kind Regards,

10/10 Excellent

soonseok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 나라 통틀어서 가장 만족스러웠던 호텔이에요
이탈리아 17박 18일 여행중 가장 만족스러웠던 호텔이에요! 이번이 이탈리아 두번째로 갔는데, 덕분에 피렌체에 대한 좋은 기억을 가지고 돌아갑니다 숙소는 넓고 고풍스러웠으며, 직원들은 친절했습니다. 또 하우스메이드가 매일 깨끗하고 정성스럽게 객실 청소를 해주어서 숙소에 들어올때마다 기분이 좋았네요:) 감사하다고 꼭 말씀드리고 싶었어요! 다음에 또 이탈리아를 가게되면 더 문 부티크에 다시 묵고싶어요
Stayed 4 nights in Jul 2023
Response from Ivan Sebastio, Front Office Manager on 22 Jul 2023
Dear Soonseok, Thank you so much for taking the time to write about us and share your wonderful feedback. Service is the heart at everything we do and we are delighted to know you enjoyed your stay, while being well looked after by our amazing team members. We hope to have the opportunity to welcome you back in the future, and we send our Best regards,

10/10 Excellent

Natalie

Stayed 3 nights in Jun 2023
Response from Ivan Sebastio, Front Office Manager on 21 Jun 2023
Dear Natalie,We are delighted to have been your chosen Hotel during your recent stay in Florence. It was truly a pleasure to assist you, and all the staff is happy your stay was lovely. Hoping to welcome you again, we send our Best regards,

10/10 Excellent

STUART

Stayed 1 night in Jun 2023
Response from Bogdan Grosu Sales Manager on 12 Jun 2023
Dear Stuart,Thank you for the full marks you gave us and for sharing your experience again.We look forward to your next visit to Florence.Best regards,

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstanding. Every interaction we had with staff was excellent. They anticipated our needs and went above and beyond to meet them.
Stayed 1 night in Jun 2023
Response from Bogdan Grosu Sales Manager on 9 Jun 2023
Dear Roger, thank you very much for your kind review regarding your pleasant stay at The Moon Hotel. We sincerely hope to be able to be your choice again for the next trip to Florence. The staff will remain at your complete disposal for any future needs.Best regards,

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
An absolute 10. Perfect property, service, room and staff.
Stayed 1 night in Jun 2023
Response from Ivan Sebastio, Front Office Manager on 5 Jun 2023
Dear Stuart,Thank you so much for your review and the nice words you said about the Hotel, our rooms, and especially the Staff.Awaiting to welcome you again, we send our Best regards,

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is very helpful. Manager leads by example for caring and serving their guests. Thank you for your accomodations! Highly recommend this place to family and friends. And we will definitely come back here!
Stayed 2 nights in Jun 2023
Response from Bogdan Grosu Sales Manager on 4 Jun 2023
Dear Mrs. Rochelle, it is with great pleasure that we read your review and we are happy to have contributed to create a memorable experience. We will take care to share your words with all her staff and we are sure they will be grateful and grateful. We thank you for your trust and we hope to welcome you again soon.We send you our best regards.

10/10 Excellent

Shanti

Stayed 2 nights in May 2023
Response from Ivan Sebastio, Front Office Manager on 3 Jun 2023
Dear Shanti,Thank you for your review with a full score. Hoping to welcome you again in our Hotel, we send ourBest regards,

10/10 Excellent

Lana

Stayed 3 nights in May 2023
Response from Bogdan Grosu Sales Manager on 8 Jun 2023
Dear Lana,Thank you for sharing your experience at The Moon Hotel with us! We are happy to see that we have lived up to your expectations and are very grateful for your feedback. We will take care to share them with all the Staff, who will certainly be very grateful and gratified. We look forward to seeing you again soon!Best regards,

10/10 Excellent

Hyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 2 nights in May 2023
Response from Ivan Sebastio, Front Office Manager on 14 May 2023
Dear Hyon,Thank you for your great review.It was a pleasure having you as a Guest of our Hotel, and we hope to welcome you again in the near future.Best regards,

10/10 Excellent

jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is immaculate! Like spotless beautiful Italian marble top to bottom. There’s always a friendly gentleman or two at the desk who can answer questions, call you a cab, or even pour you a cocktail 24 hours a day! Loved the area as well. It’s a 15-20 minute pleasant stroll along the river to the heart of Florence. There’s a tram station right across the street if you prefer. Breakfast was wonderful and complimentary. We would stay here again in a heartbeat. 5 ⭐️
Stayed 3 nights in May 2023
Response from Bogdan Grosu Sales Manager on 8 May 2023
Dear Jacquelyn,We would like to thank you for your wonderful review and for taking the time to share your kind opinion about The Moon Boutique Hotel & SPA. Thank you for your nice words of appreciation about our hospitality and our staff! We are very pleased that you appreciated the high quality of our services and the courtesy of our staff!Hoping to welcome you back soon, we take this opportunity to send you our best regards.

10/10 Excellent

Jeff

Stayed 1 night in May 2023
Response from Ivan Sebastio, Front Office Manager on 8 May 2023
Dear Jeff,Thank you for the full score you awarded us.Awaiting to welcome you again, we send ourBest regards,

10/10 Excellent

Jansem

Stayed 2 nights in May 2023
Response from Bogdan Grosu Sales Manager on 7 May 2023
Dear Jansem, thank you very much for your review which is very important to us. We are delighted to know that your stay met your expectations and we hope to welcome you again in Florence. Best regards,

8/10 Good

Wojciech

Stayed 4 nights in Apr 2023
Response from Bogdan Grosu, Sales Manager on 17 Apr 2023
Dear Wojciech,Thank you for sharing your feedback with other users. Hoping to welcome you again, Best regards,

10/10 Excellent

Adam

Stayed 2 nights in Apr 2023
Response from Ivan, Front Office Manager on 10 Apr 2023
Dear Adam, Thank you for all the nice words you reserved for us. We are really happy your stay was exceptional. We hope to welcome you again in our Hotel, and we send our Best regards,

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was beautiful extremely clean and elegant design . The services were excellent and staff were a pleasure . employees were extremely friendly, very attentive made us feel like home. Excellent!! Thank you
Stayed 6 nights in Mar 2023
Response from Bogdan Grosu, Sales Manager on 1 Apr 2023
Dear Paul, It is with great pleasure that we read your review and we are happy to have contributed to creating a memorable experience. We will take care to share his words with all the Staff and we are sure that they will be grateful and grateful. In the meantime, looking forward to welcoming you again, we send you our best regards.

10/10 Excellent

jonathan, union hall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Spoke English perfect.
Stayed 2 nights in Feb 2023
Response from Bogdan Grosu, Sales Manager on 7 Mar 2023
Dear Jonathan,Thank you very much for your time and for writing your opinion about your stay with us! We had a great pleasure hosting you and we hope to see you again soon! Kind regards,

10/10 Excellent

Larry

Stayed 3 nights in Oct 2022
Response from Ivan, Front Desk Manager on 12 Oct 2022
Dear Larry,Thank you for your review and for the full score you have awarded us.Hoping to welcome you again, we send ourBest regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Ivan, Front Desk Manager on 2 Jan 2023
Dear Daniel,Thank you for your review. Hoping to welcome you next time, we send ourBest regards,

8/10 Good

Terry

Stayed 6 nights in Sep 2022
Response from Ivan, Front Desk Manger on 25 Sept 2022
Dear Terry, We thank you very much for taking some of your time in sharing your recent experience, we are very grateful for the feedback. We hope to welcome you again here at The Moon Hotel.Best Regards,

10/10 Excellent

Arushi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with good size rooms and SEPERATE toilet and shower room. The spa area was a huge bonus! The staff very friendly and accommodating and the location couldn’t have been better! Overall a great experience! We will be coming back again!
Stayed 3 nights in Sep 2022
Response from Bogdan Grosu, Sales & Revenue Manager on 23 Sept 2022
Dear Arushi, thank you very much for your wonderful review and thank you for taking the time to write it. We are delighted to hear that you enjoyed our hotel, that your stay lived up to your expectations. Your comments are very important to us, thanks again from all the staff. We look forward to welcoming you soon to The Moon for your next vacation in Florence. Best regards,

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, amenities
Breakfast staff are rube, the area did not make me feel comfortable-unsafe. Rooms are tight with no counter space
Stayed 4 nights in Sep 2022
Response from Bogdan Grosu, Sales & Revenue Manager on 21 Sept 2022
Dear Jose, It's really a pleasure to read your wonderful words and we are really happy to know that you spent a lovely time with us and you have admiring the design from our hotel. Guest's feedback is always important for us in order to improve constantly our service-quality. All the staff is excited to hear these comments form the valued guests. Thanking you for choosing The Moon Hotel we hope to meet you again in the nearest future! Kind regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Run, don’t walk to the Moon Boutique Hotel and Spa. The pictures do not lie! You will be over the moon with satisfaction the moment you enter this exquisitely designed hotel. It’s like you are wrapped in luxury from the moment you walk in. I mean there’s marble everywhere! The staff is very inviting, courteous, and professional. The room is super clean and nicely appointed with everything to make your stay a pleasant and comfortable one. Everything was super clean. The breakfast room was like a five star restaurant with traditional continental breakfast options but also a separate menu from which you could order hot breakfast items. The spa is everything! Make sure you choose the spa option when booking! The spa has a jacuzzi hot tub, a sauna, a steam room, four different showers, and crushed ice to cool down your body. It felt like a dream to be able to stay in a hotel like this. It’s a great example of affordable luxury. I thoroughly enjoyed my stay! Could not have asked for a better experience.
Stayed 2 nights in Aug 2022
Response from Bogdan Grosu, Sales & Revenue Manager on 4 Sept 2022
Dear Patricia,We thank you very much for taking some of your time in sharing your recent experience, we are very grateful for the wonderful feedback. We are very happy that her stay lived up to expectations and that she enjoyed our location very much. Friendliness, professionalism, such as attention to detail are our daily focus and reading his comment makes us really happy and proud of our work.It is a real pleasure to receive compliments and is a push to continue and persevere with our precautions, maintaining standards 4 star luxury.We hope to be able to welcome you back soon to our historic Florentine home for another unforgettable experience.Warm regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel and amazing staff
The staff was very kind, friendly, and extrodinarily helpful. We had an early flight, leaving in the wee hours of the morning. They made us box breakfast and arranged a cab. The place is beautiful and spotless.
Stayed 1 night in Aug 2022
Response from Ivan, Front Desk Manger on 2 Sept 2022
Dear Bruce,We are so happy to hear you enjoyed your stay with us and appreciated our overall quality and service. We work hard to provide warm and friendly customer service to all our guests and it's always nice to hear when we do.We look forward to your next visit.Best regards,

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities
Looks like it is newly renovated with quality material, very clean and well stocked.
Stayed 2 nights in Jul 2022
Response from Ivan, Front Desk Manger on 25 Jul 2022
Dear Maria, Thank you for your review and thank you for taking the time to write it. We are delighted to hear that you enjoyed our hotel, that your stay lived up to your expectations. Your comments are very important to us, thanks again from all the staff. We look forward to welcoming you soon to The Moon for your next vacation in Florence. We remain at your complete disposal for any information you may need in the future. Best regards,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff so willing to help and so clean
Stayed 6 nights in Jul 2022
Response from Bogdan Grosu, Sales & Revenue Manager on 22 Jul 2022
Dear Justin, thank you for taking the time to leave a review about your stay here at The Moon Hotel. We are happy that you enjoyed our, and yours, Florentine home! We hope to be able to host you again for your next trip to Florence. A warm greeting,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was incredible. They got us dinner reservations when none were available. Great hotel.
Stayed 2 nights in Jul 2022
Response from Ivan, Front Desk Manger on 17 Jul 2022
Dear Richard, Thank you for your great review. We are glad you enjoyed your time here at The Moon Hotel, and you experienced the kindness and professionalism of our staff. We hope to welcome you again for your next visit in Florence. Best regards,