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Reviews of Residenza D'Epoca Historia Luxury

Residenza D'Epoca Historia Luxury
Via Ghibellina 102 Nero, 1st Floor, Florence, FI

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 88 reviews" "
Rating 8 - Good. 25 out of 88 reviews" "
Rating 6 - Okay. 11 out of 88 reviews" "
Rating 4 - Poor. 10 out of 88 reviews" "
Rating 2 - Terrible. 5 out of 88 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Tiffany

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not expecting the room we were put in based on the photos I saw when booking this hotel. The directions on how to enter and access the room couldn’t have been more confusing and complicated. The room was tiny with a small window and an even smaller bathroom. The bathroom was not clean, the mirror was streaked and there appeared to be mold in the shower. The location is good but there was a lot of noise on the street at night. There are a lot of stairs so it’s not ideal for elderly or if you travel with a lot of bags. I would not recommend this hotel for the price, there are plenty of better options.
Stayed 1 night in May 2024

8/10 Good

KUTLU, ATHERTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy due to proximity to clubs in the area. Spacious and clean. Bed was very old and uncomfortable - mattress needs to be replaced. Overall good experience.
Stayed 3 nights in May 2024

8/10 Good

Lyre

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
There was a lot of shouting from the nearby food and drinks establishments while we were trying to sleep. The windows and walls were not noise-proof. I was tempted to shout back at the women in the street who were calling out their friend’s name in English. We arrived late for the check-in (after 1830 I think) and we had to pay 30 euros in cash. The place itself is full of historic charm and I think it is part of an authentic Florence experience.

8/10 Good

Florence

Stayed 3 nights in Apr 2024

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very very loud at night. Amazing location, comfortable beds, not enough bedding or pillows. Felt dirty and cold.
Stayed 2 nights in Mar 2024

4/10 Poor

Georgiana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thsi propertly is extremply dirty, we went and had showers at out friends hotel because we couldn't have shoer in ours due to mould everywhere. Dust in the room, probabily not vaccumed and mopped in a long time....practically I got there and started cleaning the room first. Do not recommend. The name if fullying people, this place has nothign to do with luxury
Stayed 3 nights in Mar 2024

2/10 Terrible

Caryn, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not a hotel but a aurb&b. Person only txt and we said the AC was not working. They said we will come tomorrow and look at it.
Stayed 1 night in Oct 2023

4/10 Poor

Alejandra

Stayed 1 night in Aug 2023

8/10 Good

norene

Liked: Cleanliness, staff & service, property conditions & facilities
Elisa is amazing!!! She took great care of us!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!
Stayed 3 nights in Jun 2023

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, amenities
Convenient
Stayed 2 nights in May 2023

6/10 Okay

Jenna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special
Stayed 5 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Book only on winter and if you love mosquitoes
Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise. Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere. When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness. After that, the room is really clean, comfortable and well taken care of... until the night comes. We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it. So the "Luxury" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C. To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse. The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.
Stayed 2 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place to stay.Check in a bit fussy but worth it.
Stayed 2 nights in Feb 2023

10/10 Excellent

Robert, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I stayed there before and was happy to return
Stayed 1 night in Nov 2022

10/10 Excellent

Alexia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pleace to stay-super clean and walkable to anywhere. Because it is city center it is noisy outside-but that makes sense.
Stayed 3 nights in Oct 2022

10/10 Excellent

Robert, Glendale

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place in a historic palazzo. Beautiful room, nicely furnished, clean and spacious. Easy check-in. The location is fantastic, in the historical center, few minutes walk from Santa Croce. Very happy with our stay and will be back.
Stayed 1 night in Sep 2022

4/10 Poor

Vassili

Disliked: Cleanliness, staff & service, room comfort
Noisy and uncomfortable stay
Yes, it is in the city centre, but it is not worth the cost. Firstly, the room was not cleaned to acceptable standards when I accessed the property: the floor had not been vacuumed or mopped, and surfaces were dusty. In addition, the bedding appeared dirty with lots of fluff on it. Furthermore, the mattress was slumping in the middle with no support given during the sleep. In addition, the other residents on floor 2 have been noisy and loud when returning to their rooms at nighttime by slamming doors and talking loudly. Lastly, the room was unbearably noisy at nighttime. At the point of booking, there was no mention on the website that I should have expected any night noises. However, the confirmation email from the reception confirmed to expect some 'night noise' as we are in the centre of Florence. Whilst this can be understandable, it fails to communicate or describe the extent of loud music, screaming, shouting, and loud vehicles throughout the night. I live in the city centre of a city, and I have not experienced anything like this. In addition, this additional email and information were provided after the booking was place, preventing me from cancelling. Furthermore, one would expect rooms to provide some shielding from outside noise, which the windows in the rooms did not provide. As a result, I did not sleep for 2 of the 3 nights. On day 1 of my stay, I had attempted to contact the reception via the number provided 3 times with no success.
Stayed 3 nights in Apr 2022

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, amenities
Nice place and good location, but it has certain drawbacks. There is a finite window for check in and no in person check out and no luggage storage, the rooms are not connected to the check in so there’s additional walking and no elevator so if you have bags it’s inconvenient. Otherwise good for the price.
Stayed 3 nights in Aug 2021

6/10 Okay

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy, basic, clean and central
There was no milk for tea and coffee facilities and no toiletries other than soap and shower gel. Room was cleaned every day which was good. Noise in evening was terrible and every night we would find it difficult to sleep often being woken several times in the night by shouting and then early building work. Good central location.
Stayed 3 nights in Oct 2019
Response from staff on 30 Oct 2019
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and spacious. Easily could sleep a family of 4.
Stayed 1 night in Oct 2019
Response from staff on 23 Oct 2019
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from staff on 23 Oct 2019
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

6/10 Okay

caroline

Liked: Cleanliness
Great location in Florence
Great location and good value.
Stayed 1 night in Oct 2019
Response from STAFF on 15 Oct 2019
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

10/10 Excellent

Ema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from STAFF on 15 Oct 2019
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from staff on 1 Aug 2019
Grazie per aver soggiornato presso la nostra struttura. Il suo commento è molto importante per noi!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Pros: close to the city centre, spacious rooms, very warm and professional staff Cos: No breakfast, no parking (parking is nearby and you have to pay around 25 euros per night)
Stayed 1 night in Mar 2018
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

adam, ontario canada

Liked: Cleanliness, staff & service, room comfort
Pretty good
Pretty casual place, but they went above and beyond for our honeymoon with balloons, bubbly and rose petals and candy and chocolate on our arrival. Georgia was so helpful and kind to us at check in. Very well centrally located to everything. Parking was pricey and getting there by car was scary!
Stayed 3 nights in Sep 2017
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
STEER CLEAR
unfortunately this was the single worst "hotel" we've ever stayed at. From their rude check in lady (who made fun of my brother in Italian) to their unwillingness to check the absurd temperature in our room (it was 36 degrees inside) and their overall lack of care, i wouldn't stay here if they paid me. We are a fair couple but even we have our limits. We are a heavily traveling couple and have never experienced such lack of customer service in our lives. My pregnant wife asked for someone, ANYONE to come check the temperature in our room (we used our own travel sized thermostat and the one on their AC unit) both which read 34-36 degrees. They said the best they could do was to send someone around 10pm (it was 6pm at the time) to come and check the state. Then at around 9pm after calling them 5x they said someone had come to check it and it was perfectly fine, "this is not our problem anymore" and the receptionist on the phone Paulina HUNG UP ON US!! Oh ps, Wifi is non existent. We sat outside their locked office doors to try and rebook a hotel somewhere else in Florence without heat stroke. Thanks for nothing!
Stayed 2 nights in Aug 2017
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

cb, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family suite for short stay in Florence
We loved this historic building, the large space with loft, and the fabulous location for seeing sites of Florence. We were right in heart of sites, near ponte vecchio. Great time just be prepared to walk up stairs for rooms in quaint old building-pack light or understand almost all of historic Europe involves lots of stairs and walking. We loved it! Parking is off site and typical of big city. No problem for us! Loved this!
Stayed 3 nights in Jul 2017
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
It's an amazing place, strongly recommended, something that you haven't experienced at any other place!
Stayed 2 nights in Jul 2017
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Evgeni and Kristina, Florence Italy

Liked: Room comfort
Disliked: Cleanliness
Certainly not what we expected
Although the staff was friendly and overall location is not bad, we had few issues with our stay. First of all our rooms were facing the street right across a busy bar. Needless to say it was very noisy until late at night and couldn't sleep. Second, my wife and I got some sort of bites on our skin after our first night and also the second night. Since there were no other rooms available to move us management changed the bed sheets and supposedly the mattress (cannot confirm if they did as we were in Rome for the day). When we got back we checked our sheets and found blood stains on the pillow cases, bed sheets and blanket (still keep photos of all). Unfortunately this stay was the lowest point of our two week trip in Europe.
Stayed 2 nights in Jul 2017
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victor, Coventry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, walking distance to everywhere
Everything as expected. Very private, spacious rooms.
Stayed 2 nights in Jul 2017
Response from evy on 9 Jul 2017
Dear Victor. Thank you for your review. Kind regards

10/10 Excellent

Mark, kent, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large family room close to the centre of Florence
Lovely room, big enough for the family (inc our 21 and 18 year old) on comfortable beds and sofa beds. Fantastic shower and very helpful staff.
Stayed 1 night in Jul 2017
Response from evy on 9 Jul 2017
Dear Mark. thank you for your review and we are glad that you enjoyed your stay. Kind regards

8/10 Good

Adelaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very helpful staff at the reception desk.
Stayed 2 nights in Jun 2017
Response from Carolina Front Office on 9 Jul 2017
Dear Li. Thank you for your review. Hope to meet you again. Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unacceptable by any standards if you have luggage.
They need to invest in a person to help with bringing luggage upstairs even if there is an additional payment. It's beyond what any human being can physically tolerate to carry luggage at least 3 flights of stairs. It's not acceptable by any standard. I'm not trying to compare to Canada or USA. It's just unacceptable to be physically exerted that way. The excuse was that "we mentioned it on the website so that if you have a disability then this place is not for you". That's so unacceptable. Nobody regardless of physical fitness should carry luggage 3 flights of stairs. Offer the service even if there is an additional payment.
Response from Carolina Front Office on 9 Jul 2017
Dear Guest. Thank you for your review. We are sorry that you had this experience in our residence. However, being in a historic building we are not allowed to put an elevator and our staff is always at your disposal to help you with the luggages. Hope to meet you again. Kind regards

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
Great location, very spacious room, extremely clean, nice bathroom and shower, very good value. Would recommend for sure. As a family of 4 we were very comfortable.
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great central location - very spacious rooms
Everything was very good; only problem is that there is no elevator and there are three stairs to climb to reach the reception and rooms - not good for someone with knee problems or someone with a baby stroller
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from reception on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

miriam

Stayed 2 nights in Apr 2024

2/10 Terrible

Mert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Aranza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bonito y cómodo, en la ubicación perfecta para conocer todos los atractivos de la ciudad.
Stayed 5 nights in Jan 2024

8/10 Good

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Nov 2023

2/10 Terrible

yuval

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

susanne

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

GABRIEL

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
El check inn fue complicado, la segunda puerta nunca abrio no pudimos entrar ya que el código no era correcto y no nos contestaron, hasta que salió otro huésped pudimos entrar, estuvimos 5 días y nunca hicieron el aseo, no hay agua para beber y solo nos dejaron 2 sobres de Nescafé para todos los días, podrían mejorar varios aspectos, el lugar es bueno.
Stayed 4 nights in Sep 2023

8/10 Good

stefano giuseppe

Stayed 1 night in Jun 2023