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Reviews of Hotel Franchi

3 out of 5
Hotel Franchi
Via Sgambati Giovanni 28, Florence, FI

Reviews

7.6

Good

Rating 10 - Excellent. 173 out of 604 reviews" "
Rating 8 - Good. 223 out of 604 reviews" "
Rating 6 - Okay. 141 out of 604 reviews" "
Rating 4 - Poor. 46 out of 604 reviews" "
Rating 2 - Terrible. 21 out of 604 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
With no front desk and virtual check in only those of us without data turned on are at a disadvantage. You have to pay the city tax via paypal - after which using, my credit card number was stolen (not the hotels fault). Taxi between the airport, though only 1 km, cost 15 Euros. Clean and simple rooms - GREAT breakfast!
Stayed 1 night in May 2024

4/10 Poor

Marsha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had a 6am flight and wanted a hotel close to the airport, Franchi was described as having airport shuttle and that was the ONLY reason I booked it. When I asked about the shuttle I was told the hotel does not have it and that I should order a taxi. Now, it is merely 900m from the terminal, but via semi-industrial area that does not have sidewalks, no option to walk at all, let alone with suitcases. Reception assured us the taxi would be 15 euros (a rip-off, considering the distance), but then we were charges 22 euros, for 900m ride! Next time I would stay downtown instead of moving closer to the airport the night before departure, because not only the information about the shuttle was not correct, the surrounding area looks awful. Booking this hotel was a big mistake.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale, modern accommodation with great bar and food. The people make the difference!
Stayed 1 night in Apr 2024

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't respond to emails. Didn't send promised email with links to set up smartphone.They apparently speak of "emails" but mean "WhatsApp," which we don't have. Showed up and had to wait a long time as they tried to set up my smartphone. All attempts failed. Eventually gave us key card after we stood around for 15 minutes. Process is all to save 5 cents on cost of key card and be "modern"? Website includes false information about parking and, oddly, ZTL, which they acknowledged but are unlikely to change. Tired to call to determine if website info true, but it took numerous phone calls before they picked up and acknowledged info was false (about that location). And why no place to put soap in shower? Another attempt to save a couple of euros by not installing soap holder? Cheap discount-store quality furniture. As crow flies, very close to airport (which is why booked), but in reality taxi to airport is 20 euros.
Stayed 1 night in Apr 2024
Response from reception on 28 Apr 2024
Hello Eric we are sorry for your comment and we take note of that but as you know Expedia dont show with us your email or telephone number. If you you send in the messagge on Expedia olso they obscure it so is it very difficult contact you before arrival.

10/10 Excellent

J.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Staff went out of their way to be helpful and were extremely curteous. Nice outdoor bar area and close to the airport and tram station to Florence.
Stayed 1 night in Apr 2024

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport is good. WhatsApp and PayPal requirement is not so good.
Stayed 1 night in Apr 2024

8/10 Good

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Even though I had trouble accessing my electronic key, the staff were amazing at helping me when I arrived. I had a lovely dinner at the bar and enjoyed my brief stay.
Stayed 1 night in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful host, very helpful for two gray hairs who are not terribly savvy with technology. Comfortable room, very pleasant lobby area and bar.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Last minute booking. Close to Airport. Good value. Large, clean, simple room.
Stayed 1 night in Jan 2024

4/10 Poor

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel Franchi was not a great place to stay at. The staff is ok but the hotel itself is not. The elevator is tiny. Barely big enough for 3 Adults without any luggage. For my family of 4 we had to take the elevator 3 trips up and down just to get our 4 suitcases into our room. Room was small as most rooms are in Europe so no surprise there. But you will hear everyone come up and down the hallway all night long. We didn't sleep well at all there. Plus the area has many outside noises that you will also hear quite often. The room itself is cold. Adjusting the thermostat was futile. Heater would turn itself off after only a couple of minutes. But room would still be cold. You would expect the heater to work once it got cold outside. Lastly, breakfast was very limited even for a full breakfast. No eggs, not even hard boiled eggs available. No Milk either. But to say one thing nice is that their bar is fully stocked. But that didn't help my family. Never choosing this hotel again.
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. The stuff is very friendly and helpful. Food and bar are good
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Franchi was my favourite place I’ve stayed in Italy! The rooms are nice and clean, the staff is incredibly friendly, and it’s a convenient location (a 7 min walk to the tram and super close to the airport)!! I also highly recommend it for solo travellers like myself!!:)
Stayed 2 nights in Nov 2023

10/10 Excellent

Cotton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the tram!
Stayed 1 night in Nov 2023

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Stay that I will repeat!
The staff was outstanding! They were very helpful in every regard. Their dinner recommendation was excellent and so was our reservation for the 4:00 AM shuttle to the airport!I give them the HIGHEST possible rating!!
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised! In a neighborhood, would recommend this hotel!
Stayed 1 night in Oct 2023

6/10 Okay

Federico

Liked: Cleanliness, staff & service
bed was not comfortable at all.
Stayed 1 night in Oct 2023

6/10 Okay

Jiang

Travelled with group
You are better off staying downtown.
You are better off staying in the Florence city center which is connected to the airport by tramway.
Stayed 1 night in Oct 2023

10/10 Excellent

MItzelt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and clean hotel! Great staff and once you get the check in process going, you are good. Rooms were impeccable, good size for a quick visit. The only minus and this is no reflection on the hotel, is getting to the hotel is a bit tricky if walking and taxis will overcharge (IMO) for a 3min drive. I recommend Hotel Franchi, especially if you have an early flight. P.s. hotel has a bar with great coffee and small bite items.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hite near the airport with a nice little bar and restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT stay with easy access to all we needed.
Hotel Franchi was an easy walk from our Car Rental return and then an easy taxi ride to the airport in the morning. The front desk staff were all so very helpful in making the taxi reservation for us. We ate dinner at the cafe on site and it was delicious!
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Stayed 3 nights in Oct 2023

4/10 Poor

Peter H

Disliked: Property conditions & facilities
Like staying in a dorm room. Things are ok but limited and small.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best mattress and pillows we found in our 2 week trip around Italy! The checkin is unique with the app to make your smartphone your key. I was able to figure it out myself, but there was staff on hand to help with that if needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Woodbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a 5 minute ride from airport. If that’s what you need this will work. Breakfast options are simple and on your own. Clean and perfect for a short stay
Stayed 1 night in Oct 2023

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
Excellent proximity to access the airport for an early departure. Good service for taxi reservation. Unfortunate outside noise likely related to a marching band drums doing their practice in a location nearby and playing until late into the night (past 10 pm). Was outside of hotel management control.
Stayed 1 night in Oct 2023

10/10 Excellent

Marie

Stayed 1 night in Oct 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Franchise is close to the airport, extremely clean, intimate, and has extremely friendly and helpful staff. The serve a light supper that is beyond delicious. They do know their wines!
Stayed 1 night in Oct 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franchi Hotel
Great hotel and easy to arrive at airport in the morning! Dinner was perfect outside and room was spotless! We would recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Debra A

Stayed 1 night in Oct 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Gurdev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Vada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and nice. They have a small selection of good food. And yes, they have a bar. The hotel is close to the airport and walking to the tram for easy access to downtown Florence. The rooms were ample size.
Stayed 1 night in Sep 2023

4/10 Poor

David, Vancouver

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Did not like that you needed a digital key
Stayed 1 night in Sep 2023

10/10 Excellent

Chi Kai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful. We accidentally left our phone at the hotel. The staff graciously help coordinate and shipped our phone back to us.
Stayed 1 night in Sep 2023

8/10 Good

Susan

Stayed 2 nights in Sep 2023

10/10 Excellent

Karen, Emeryville

C
Stayed 1 night in Sep 2023

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

shaked

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 3 nights in Sep 2023

4/10 Poor

Colin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Sep 2023

8/10 Good

Nemat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in acceptable condition considering the price. Bathroom needs a bit upgrade. Staff were friendly and welcoming. You can conveniently take an 18min train to the Florence visiting places. Overall happy with my stay
Stayed 1 night in Aug 2023

10/10 Excellent

Enkeled

Stayed 1 night in Aug 2023

8/10 Good

Emily

Stayed 1 night in Aug 2023

8/10 Good

Aleksandar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel especially for the price. Well situated by the airport. Clean, balcony included, stylish open space for eating and wokring. Checkin is a major hassle that includes apps and multiple email verification/codes. The apps track your movements in and out of your room and require your email and phone number. There is a major concern over privacy.
Stayed 5 nights in Aug 2023

10/10 Excellent

edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice welcome from Customer Service, very helpfull and very friendly, excellent location 5 minute drive from airport
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & very clean facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Laura

Stayed 1 night in Aug 2023