2/10 Terrible
Verlaine, Cutler Bay
9 Oct 2023
First! I booked at Hotel Eden and when we arrived to check in Thursday 5th they moved us to another hotel across the street with a very low rate accommodation, the name of hotel Kursaal & Ausonia, I’m very disappointed, and also the reason I booked at Hotel Eden was cause I traveled with my 78 years old mom and I’m always looking for accommodation with good confort, that was very unprofessional moved us to another hotel when we paid for the Eden , hope you guys do something about it.
Respectfully, Verlaine .
Verlaine
Stayed 4 nights in Oct 2023