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Reviews of Motel 6 Flagstaff, AZ - West - Woodland Village

2 out of 5
Motel 6 Flagstaff, AZ - West - Woodland Village
2745 S Woodlands Village Blvd, Flagstaff, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 308 out of 1006 reviews" "
Rating 8 - Good. 276 out of 1006 reviews" "
Rating 6 - Okay. 149 out of 1006 reviews" "
Rating 4 - Poor. 133 out of 1006 reviews" "
Rating 2 - Terrible. 140 out of 1006 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

David

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The stay was budget friendly. However, there are no shower products, the pillows were like large polished rocks (hard as), the shower is quaint, like that of an RV (tiny), and only coffee is served in the morning... no breakfast or even a fruit bowl.
Stayed 3 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Either smeared bugs or poop all over the bathroom walls. Then random liquids and stains all over the walls. I always search for bedbugs and no bedbugs but crumbs and random disgusting things found in the mattress. We decided not to stay there as it was gross and they refused to give us our money back.
Stayed 2 nights in May 2024

2/10 Terrible

Frances, Huntington Park

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
While I was there my dog ingested a left over vape cartridge. I had to take my dog to an animal hospital because he woke up at 4am with spasms and was disoriented. I came to find the chewed up container that he has found under one of the beds. It's irresponsible of the hotels cleaning staff not to thoroughly clean the rooms. This stay cost me over $1000!
Stayed 1 night in May 2024

10/10 Excellent

joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Grace

Travelled with partner
Liked: Staff & service, amenities
It’s was a great location for where we were going the only down side was there was a cigarette burn in the bedding when we got to our room
Stayed 1 night in May 2024

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, amenities
Because of the Graduation Ceremony at NAU, the price per night was 3 times more than the normal price. There was no microwave anywhere in the facility, no refrigerator in the room, no complimentary shampoo/conditioner, and the floor was dirty.
Stayed 2 nights in May 2024

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jayne

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Jayne,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Jayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very friendly. We stayed there to attend my daughter's graduation from NAU. She received her masters degree. Thank you
Stayed 1 night in May 2024

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Martina,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Martina,Thank you for the excellent rating!! Maz K.#Team6

8/10 Good

april

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Traveler, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

G

Travelled with partner
Disliked: Cleanliness, amenities
The room we stayed in had mold in the bathroom and very dirty floors. We would not have stayed if there were other options but this was a busy weekend with no vacancies elsewhere. We would also liked a refund but the rate we had was non-refundable. With the mold, the non-refundable rate should have been moved to flexible. If given another opportunity we would never stay at this hotel again.
Stayed 3 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi G,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Danielle

Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Danielle,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Adrienne

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My room keycard would only work once. I had to go back and get the staff to recharge the keycard EVERY time I left the room. I tried to explain what was happening to the staff but he just looked at me like he didn't even hear me. Someone tried to call me and they were told they couldn't connect the call.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Adrienne,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

2/10 Terrible

Christopher

Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Christopher,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
requested ground floor room - didn't happen! What's point of asking about "special" requests (nothing fancy). and was then assigned room close to elevator - too close! noisy elevator shaft went on all night!!!
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Kibble

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

BobbiJean

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 17 May 2024
Hi BobbiJean,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Manuel

Travelled with family
Nice hotel
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

8/10 Good

Todd

Liked: Staff & service
No coffee pot in room
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for the wonderful rating!Nancy Y.#Team6

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy, clean, noise from freeway but all the hotels here same deal
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk is SO AMAZING! Very nice, informative, friendly, and got me checked into my room fast. This property feels new, very clean, and def not what I expected for the price! GREAT VALUE!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Marianne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 May 2024
Hi Marianne,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very well kept, clean Motel 6. Thank you.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi John,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 10 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Patricia

Stayed 1 night in Apr 2024

8/10 Good

Gloria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly, grocery store, restaurants very close proximity
Stayed 18 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Gloria, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Bayete

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Nancy Y. on 10 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Katrina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Convenient location to rest after traveling. Motel definitely needs to be upgraded. It was a bit off putting that they had asked for all licenses of booking party. Not sure why that is needed when the room is booked under one person.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Katrina,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
desk person referred to the loud neighbor as a "regular." What does that even mean? Very sketchy people about. Desk person would not quiet the regular down (playing loud music until 4am) nor would move me to a different room. Steer clear!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Michael,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

10/10 Excellent

Kazuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the people work there
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Kazuma,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

8/10 Good

Tracy, Park City

Liked: Cleanliness, staff & service
Loud interstate noise. Good for one night. Sketchy people around hotel.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Tracy, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The floor of the shower was clearly rotted out and floor mats were taped together to cover it. I was scared to shower or let my kids shower there either. One of the beds had mattress springs poking through the surface.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Daniel, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

6/10 Okay

Alberto

Stayed 7 nights in Apr 2024

10/10 Excellent

Cassandra

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 May 2024
Hi Cassandra,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Joe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was a pretty clean and nice room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Joe, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Renee

Liked: Staff & service, property conditions & facilities
The area was nice the rooms need a little improvement but it did the job
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Renee, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great last minute stay.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Christopher, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

Arden

Disliked: Cleanliness, amenities, property conditions & facilities
flooring peeling up, lousy shower config, basic everything. LOUSY BED AND SHEETS, FELT I=LIKE BEDBUGS BITING ME ALL NIGHT LONG way too thin sheets, barely anything else to cover with!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Zhaolin

Liked: Cleanliness, staff & service
Not as good as other Motel6
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Michael H

Travelled with family
The Patels are very nice managers. We enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

John

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Under the beds were gross. It would have been nice to know about the elevator beforehand. Nice staff. Shampoo would have been nice to have, also.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
The evening lady was very helpful in me staying for the evening very clean and nice area
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Brandy

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Marie Louise

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Marie Louise,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

katia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bed was broken
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

William, West Chester

Travelled with family
Disliked: Amenities, property conditions & facilities
Decent value for the basics only.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6