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"Bathroom door didn’t work. "

"My husband and I have been going to Grandview Lodge in Brainerd, MN for the past 25 years and have always enjoyed it. Well, that came to a halt after our last stay. The rooms, while being updated, are pretty tacky as well as the walls being paper thin. I thought we had people in our room one morning, but as it turns out, it was the cleaning crew cleaning the room next door. It was that loud!!! The biggest concern however, was at checkout when I had a concern and literally, wanted Chris, the Front Desk Manger, to just acknowledge my concern. He was completely dismissive of my concern, of me and the fact that we had just spent money at the spa, Northwoods Pub, etc. He was all about principal and that I was wrong, and he was right. He did nothing wrong and that was it. I point blank asked him if he was going to do anything to make my stay better and he said no. So then I asked him, so you are OK with me leaving upset and he said Yes. No Customer Service at all. I am in customer service and I can tell you, that I would NEVER have treated anybody like that. I would have listened and then talked but never just be dismissive of a 25 year customer. The funny thing is that my husband and I had just talked about possibly buying some Grandview Real Estate the night before. Well, guess what, that will never happen. I am so sad about this as we had always enjoyed our stays in the past, but all it takes is one person to ruin something and turn all memories into a negative. Th"

"Clean room and nice staff."

"Staff were nice and friendly, room was great, and the hotel was awesome. If anything, the continental breakfast is a bit underwhelming, but beyond that, a great place to stay "