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"Great Riad in Fez."

"I spent three nights in this hotel, which was first built in the 14th century (I was told). I appreciate the room upgrade they offered. The upgraded room (a suite) is located on the 1st floor. It is a huge, very clean room with a flight of stairs inside. Both the dressing room and the bathroom/toilet can only be reached via the stairs. The problems are that the stairs were based on the original structure built in the 14th century, meaning the height of each step is not even. And, my wife has bad knees, and she struggled mightily going up and down each time she needed to use the loo. Sadly, they were fully booked, and we couldn't switch back to a regular room. I appreciate the staff for upgrading us to this suite. However, be mindful of it if you, too, have knee or mobility issues. The only other issue I have is the lack of power sockets in the room. I searched high and low. There was only a single socket in the entire room. So please bring an extension cord or something. Otherwise, the interior of the entire hotel is great, clean and grand-looking."

"Spacious and has 2 full bathrooms which is very convenient."

"This was a fabulous hotel and the service was excellent! The staff were very attentive and offered us complimentary mint tea and cookies after our Medina adventures each day. Breakfast was different each day and my husband loved the tomato jam. They serve breakfast in the courtyard during winter/spring time when it’s too cold but they also serve breakfast on the rooftop in the summer I believe. The architecture of this place was amazing. Shout out to Otmane for being extra attentive at the front desk. I appreciated that they gave us new bottled water each day as many hotels do not do that. It was amazing to hear the call to prayer from the rooftop (which has an amazing view of the Medina by the way). We would definitely stay here again. Things that could be improved include: dim lighting in rooms, TV was all in German for some reason, sometimes the outside door took a while to open (they don’t give you a key to the riad main entrance), and the windows didn’t shut very well so you could hear the street noise a bit."

"Outstanding stay"

"Clean rooms and nice amenities. We felt overpriced for the location. "

"Definitely no where close to a 5 star Riad more like a 2 star. The rooms smelled putrid. Food was terrible and not prepared by someone who knows how to cook. Construction going on in main courtyard right below our room for hours including drilling, sawing, and banging - we could not nap. Night before was soccer game where locals came to watch Morocco play in African Cup - TV was in main courtyard of Riad and right below our room so again unable to rest/sleep due to screaming and tons of cigarette smoke. Reception never answered the phone - no one was in charge at the hotel. General Manger was not available despite repeated requests. Owner coincidentally was there one evening and told us that he couldn’t do anything because the general manager is in charge. This place is an absolute scam and should never be billed as a 5 star hotel when there is no service whatsoever. We couldn’t even get extra hangers. Towels and Linens are old and smelly and there are no feather pillows. We want our money back!” "