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"We had a very mixed experience at Own Búzios. While the staff was initially very kind and the location is excellent conveniently across from a grocery store and easy to get around the room and maintenance issues were disappointing. We were first checked into a room with a shared bathroom despite booking a Premium Double. Once rectified, the second room had a broken AC. We eventually landed in a third room that felt quite run-down with stained sheets. The garden was poorly maintained, with high weeds and even mushrooms growing on the porch. The main positives were the very comfortable bed, a nice pool area for a post-beach swim, and the friendly initial welcome. However, these were overshadowed by a lack of property maintenance and a repetitive breakfast that seemed recycled over our four-day stay. Another down side m was the checkout experience where we were presented with an open bar tab. It felt like they tried to charge us for our "complimentary" welcome drinks, and the staff seemed irritated when we disputed it. Next time, I’ll likely try one of the nearby pousadas instead."

"Excelente estadía, muy buena atención, super tranquilo el lugar, muy cerca de playa ferradura..volveremos y seremos millones"

"The food was excellent. The staff spoke many languages and went above and beyond to accommodate all your needs. They were also so warm and welcoming. The grounds and views were amazing! Will definitely vacation again at Villa Raphael."

"There is a problem between the Hotel and Expedia. The room where the Hotel put us up was far different from the published photos. They downgraded us, saying that's what we had agreed to. I showed them the photos and my reservation, but the hotel insisted that is a Expedia problem. Anyway, at the end nobody solved the situation and we spent our vacations time and my wife's birthday in a horrible room. Far from what we expected."

"Staff was amazing! Hotel was great! Delicious breakfast!"

"Excellent"

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"Frequento essa pousada a bastante tempo, ficando hospedado várias vezes. O grande diferencial era a possibilidade de frequentar as instalações do Insólito. Desta vez fui surpreendido pela necessidade de pagamento de R$250,00/dia/pessoa para uso do day use. A informação foi dada após a confirmação da reserva. Quando questionada a gerência foi informado q anteriormente constava a possibilidade e que retiraram essa informação. No serviço de café da manhã foi notada a queda da qualidade, pois com a pousada lotada havia apenas uma funcionária atendendo. Apesar de todo esforço da mesma nao dava conta com diversos pedidos esquecidos e não reabastecimento do buffet(faltou café, pães, frutas, etc). A piscina que agora é a única que pode ser frequentada não possuiu nenhum guarda sol(vital, pois não há nenhuma sombra natural) o serviço de bar inexiste. Paguei o day use, pois estou acostumado c serviço do Insolito. Infelizmente a pousada q já foi uma bela surpresa hj não me atende. "

"Beautiful hotel. I had an amazing trip. The most important thing, this hotel is so peaceful you have the impression you are in an island, alone. I highly recommend it. "