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"During the four days and three nights we stayed at the hotel, our room was not cleaned a single day; we went the entire time using the same towels and sheets. I informed a member of the cleaning staff so they could attend to the room, but they simply told me they would stop by to clean in half an hour—and they never showed up."

"Everyone at Hampton was friendly and helpful, and the free airport shuttle is a big plus in minus 20 weather. The room was clean and comfortable, the bed was comfy and the bathroom was nice. Free breakfast was a great perk, as it would have been a chilly walk to get to another restaurant nearby. And the coffee station is always available. Hampton is also on the list of places that will pick you up to go look for the Northern Lights, so that was convenient. My main gripe: since we didn't have a car, I was looking forward to swimming in the indoor pool and using the hot tub. But the pool was not working, so they closed the whole area for all 4 days. I read another review about the pool being closed for many days and I suspect it may have been closed for a while, so beware if that's a big draw for you. Other than that, we enjoyed our stay."

"Room was nice, front desk very helpful. "

"This did have basic service that you would expect with a 3 star hotel. We were a party of 6, with 3 rooms reserved for 3 nights. Granted, we were some of the last visitors for the season, just prior to closure, but I literally had to go begging coffee refills for the mornings, and the tea was not replenished. I finally located some at the front desk--since housekeeping was unable to locate. Also, had to beg for Kleenex--after the dispenser was left empty for two days. The daily housekeeping service was a huge disappointment. The rooms were not made up until after 5:45 pm. The first day, I had just pulled the covers up on the bed in our room and the bed was then not freshly made that day. The lobby was continually packed with visitors, and difficult to even find a place to sit. People were either waiting for a room, or had checked out and were waiting for a later flight. At any rate, it made the public areas very uninviting. "