Faial Trip

The hotel is in a good location, but the rooms are noisy at night. By 2:00 a.m., street noise and traffic can be heard . There is no on-site parking, so guests must use street parking and renew it by 8:00 a.m. ( free from 8 pm to 8am). Some rooms are below ground level (labelled Level 1, when in reality is -1). On a positive note, the reception staff is efficient and responsive. We were not initially given the room type we had booked, but the issue was resolved and we were moved to the correct room on the second night. Housekeeping could also be improved, particularly the bathroom cleaning. The Wi‑Fi was also frequently disconnected. We paid CAD 327 per night during the August high season, and at that price the hotel feels overpriced, especially since neither breakfast, nor parking is included. Overall, the value for money is disappointing.

Good basic 4 star hotel, as a base with a pool and breakfast it was fine for us. As long as a little tired decor doesn’t trigger you you’ll be great. Location is fantastic with a small park next door, shopping centre 5mins walk away and dozens of bars and restaurants nearby.

Clean rooms and exceptionally kind staff

Excellent modern hotel in a fantastic location right in the centre of Funchal. Rooms were a great size and very comfortable and clean. Staff were very friendly and extremely helpful at all times. Lovely continental breakfast to start the day with a good choice was very good as well. Rooftop bar and lounge are were lovely and peaceful as well as affording a great view over the harbour area. We would certainly stay in the hotel again if we are to return to Funchal in the near future.