Restaurant

Reviews of Courtyard by Marriott Exeter Sandy Park

4 out of 5
Courtyard by Marriott Exeter Sandy Park
Sandy Park Way, Exeter, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 489 reviews" "
Rating 8 - Good. 104 out of 489 reviews" "
Rating 6 - Okay. 42 out of 489 reviews" "
Rating 4 - Poor. 24 out of 489 reviews" "
Rating 2 - Terrible. 16 out of 489 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
great stay here every amenity needed, good staff, good rooms & parking.
Stayed 3 nights in May 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and options were excellent - nothing to dislike. Staff could not have been more helpful and friendly
Stayed 1 night in May 2024
Response from Prince on 22 May 2024
Dear Mr. Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with head of departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Prince Macapagal

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad bits was the air con was noisy and the mattress was very soft for my liking.
Stayed 2 nights in May 2024
Response from Prince on 19 May 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with head of departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk Supervisor

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant is this place, spotlessly clean amazing quality and great breakfast. Friendly staff. Everything about the place was good. Cleanliness everything was just great checkin to check out.
Stayed 2 nights in May 2024
Response from Prince on 8 May 2024
Dear Mr. Jonathan,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with head of departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Prince Macapagal

10/10 Excellent

Fawzia

Stayed 1 night in Apr 2024
Response from Prince on 8 May 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your time with us here at Courtyard.It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with head of departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Prince Macapagal

10/10 Excellent

Graham Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Prince on 4 Mar 2024
Dear Michael Graham,On behalf of the entire hotel team, I want to thank you for sharing about your time here with us at Courtyard.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Prince MacapagalFront desk SupervisorCourtyard by Marriottpdmac186@Marriott.com01392 890999

6/10 Okay

Rob

Stayed 1 night in Feb 2024
Response from Prince on 1 Mar 2024
Dear Guest,Thank you for taking the time reviewing your experience while staying with us.Providing the highest level of hospitality is our number one priority and I am sorry to hear that we did not meet your expectations.Is there anything in particular that would have made your stay even more enjoyable or positive?Sincerely,Prince Macapagal

6/10 Okay

Ryan, Reading

Business traveller
Liked: Staff & service, property conditions & facilities
I’ve been staying for 2 years and always very happy. On this occasion the hotel was crowded and understaffed. Very little left for breakfast
Stayed 1 night in Feb 2024
Response from Prince on 21 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us. I will be sharing your feedback with the head of departments to ensure any changes that can be made are looked at and considered.We sincerely apologise for not meeting your standards and would like to thank you again for your honest review.Kind regards,

10/10 Excellent

Josh

Stayed 1 night in Feb 2024
Response from Prince on 23 Feb 2024
Good morning,Thank you for taking the time reviewing your recent stay with us here at Courtyard. We are delighted to hear that you a enjoyed your stay and hope to welcome you again soon!Kind regards,

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Quick & efficient check in & out Quick service for evening meal Spotless hotel including room First class
Stayed 1 night in Feb 2024
Response from Prince on 20 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us here at Courtyard. We are delighted to see that you had a wonderful stay and hope to welcome you again soon!Kind regards,

10/10 Excellent

Deepak

Stayed 1 night in Feb 2024
Response from Prince on 20 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us here at Courtyard. We are delighted to see that you had a wonderful stay and hope to welcome you again soon!Kind regards,

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property facilities: there should be a pool. Area around the property: attractive and good views, but the paid parking (which was waived for me as it wasn't advertised when I booked) should *never* happen.
Stayed 1 night in Feb 2024
Response from Georgia on 19 Feb 2024
Dear Gavin, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. We offer 24/7 access to our Fitness Centre however, a swimming pool is not a part of our brand standards as a Courtyard in Europe. We do state that parking is chargeable at 12 per night under the 'Property Amenities' section. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk cy.extcy.reception@courtyard.com01392 890999

10/10 Excellent

Lucy

Stayed 1 night in Feb 2024
Response from Prince on 20 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us here at Courtyard. We are delighted to see that you had a wonderful stay and hope to welcome you again soon!Kind regards,

8/10 Good

Kingsley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the rugby theme and generous bedroom size
Stayed 1 night in Feb 2024
Response from Prince on 18 Feb 2024
Good morning,Thank you for taking the time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and appreciate the layout/theme of the building!Kind regards,

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Prince on 15 Feb 2024
Good afternoon,Thank you for taking the time reviewing your recent stay with us, we are delighted to hear that you enjoyed your time with us and hope to welcome you again soon!Kind regards,

10/10 Excellent

C

Stayed 2 nights in Feb 2024
Response from Prince on 14 Feb 2024
Good afternoon,Thank you for taking the time reviewing your recent stay with us, we are delighted to see that you enjoyed your stay and hope to welcome you again soon!Kind regards,

8/10 Good

Natasha

Stayed 1 night in Feb 2024
Response from Prince on 14 Feb 2024
Good afternoon,Thank you for taking the time reviewing your recent stay with us, we are delighted to see that you enjoyed your stay and hope to welcome you again soon!Kind regards,

10/10 Excellent

Mr Shaun

Stayed 1 night in Feb 2024
Response from Prince on 21 Mar 2024
Dear Mr Shaun,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the department heads as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Prince Macapagal

10/10 Excellent

J

Stayed 1 night in Feb 2024
Response from Prince on 14 Feb 2024
Good afternoon,Thank you for taking the time reviewing your recent stay with us, we are delighted to see that you enjoyed your stay and hope to welcome you again soon!Kind regards,

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from Prince on 11 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us. We are delighted to see that you enjoyed your stay and hope to welcome you back soon!Kind regards,

8/10 Good

Stephen

Stayed 4 nights in Feb 2024
Response from Prince on 9 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us. We are delighted to see that you enjoyed your stay and hope to welcome you back again soon.Kind regards,

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Prince on 8 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay with us and hope to welcome you again soon.Kind regards,

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just not enough staff. Waiting to check in for 20 mins. Waiting for food on restaurant for over an hour. The staff that are there are working as hard as they can but there just wasn’t enough of them to cope with the amount of guests.
Stayed 1 night in Feb 2024
Response from Prince on 7 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us. We apologise for the inconvenience caused on your recent stay with us. I will be passing on your comments to the relevant head of departments to ensure the necessary changes are met.Kind regards,

6/10 Okay

LYNDA

Liked: Cleanliness, property conditions & facilities, room comfort
£12.00 day for parking! On top of room rate!!
Stayed 2 nights in Feb 2024
Response from Prince on 7 Feb 2024
Good afternoon,Thank you for taking the time reviewing your recent stay with us. If you are planning to stay with us again we do offer package deals available on our website that offer parking at a lower rate. We hope to welcome you back again soon.Kind regards,

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Prince on 3 Feb 2024
Good evening,Thank you for taking the time reviewing your recent stay with us. We appreciate your feedback and are delighted to see that you had a positive stay. We hope to welcome you back again soon!Kind regards,

8/10 Good

Jesse

Stayed 1 night in Jan 2024
Response from Courtyard Exeter on 2 Feb 2024
Dear Guest.Thank you for your honest review. We hope to see you again soon. Kind Regards, Front Desk Team

10/10 Excellent

Connor

Stayed 1 night in Jan 2024
Response from Courtyard Exeter on 2 Feb 2024
Dear Guest.Thank you for your honest review. We hope to see you again soon. Kind Regards, Front Desk Team

10/10 Excellent

HYOUN SEOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emma, Front Office Manager. on 31 Jan 2024
Dear Hyoun Seoung, Thank you for taking the time to review your recent stay at Courtyard Exeter Sandy Park. We hope to welcome back again soon.

6/10 Okay

Tammy

Stayed 1 night in Jan 2024
Response from Prince on 25 Jan 2024
Good morning,Thank you for taking time reviewing your recent stay with. We would also like to thank you for choosing to stay with us here Courtyard and hope to welcome you back again soon.Kind regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Prince on 25 Jan 2024
Good morning,Thank you for taking time reviewing your recent stay with. We would also like to thank you for choosing to stay with us here Courtyard and hope to welcome you back again soon.Kind regards,

2/10 Terrible

matthew

Disliked: Cleanliness
Lovely manager on check in who was very helpful so I signed up for the Marriot club. Good room, quiet. Nice shower. Unfortunately breakfast was carnage. There were some empty tables but every single one was full of dirty plates and there was a longish queue for food. It was horrible so I walked out. I was denied a refund and told to contact Expedia. Ouch. I hope the next Marriot I visit is a lot better. They have a bigger restaurant area next to the breakfast room but cram too many people into too small a place.
Stayed 1 night in Jan 2024
Response from Prince on 20 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are sorry to hear of your experience but thank you for your honesty. I will certainly be passing this on to management to ensure we can make the necessary changes for the future. With that said we hope to welcome you again soon and provide you the excellent service you deserve.Kind regards,

2/10 Terrible

Antony

Stayed 3 nights in Jan 2024
Response from Prince on 20 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are sorry to hear that your stay was not perfect and would appreciate your feedback on the areas we can improve on. With that said we hope to welcome you again soon and provide the excellent service you deserve.Kind regards,

10/10 Excellent

HYUNGKUK

Stayed 2 nights in Jan 2024
Response from Prince on 19 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us and choosing Courtyard by Marriott. We are delighted to hear that you had a wonderful stay and hope to welcome you again soon.Kind regards,

6/10 Okay

David

Stayed 1 night in Jan 2024
Response from Prince on 19 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us and choosing Courtyard by Marriott. We hope to welcome you back again soon.Kind regards,

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from Prince on 16 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you had a great stay and hope to welcome you back again soon.Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Prince on 14 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you had a great time and hope to welcome you back again soon.Kind regards,

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern
Stayed 1 night in Jan 2024
Response from Prince on 15 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

10/10 Excellent

Rupali

Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

6/10 Okay

Howard

Liked: Cleanliness, amenities, property conditions & facilities
A little remote for Exeter itself but an ok location. Parking is expensive (£12) Breakfast has variety but is not the greatest quality Restaurant for breakfast is unstaffed so you have to help yourself to everything including teas and coffees meaning you have to leave your table a lot
Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We appreciate your honest review and will pass this on to our management team.Kind regards,

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

10/10 Excellent

Sandra

Stayed 2 nights in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I picked this hotel because of it's closeness to Sandy Park rugby ground, and it is perfect for this.
Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

4/10 Poor

Regan

Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

8/10 Good

Antony

Stayed 1 night in Jan 2024
Response from Prince on 13 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards,

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Prince on 1 Jan 2024
Good evening,Thank you for taking time reviewing your recent stay with us. We are delighted to see that you had a perfect stay and hope to welcome you back soon.Kind regards,

6/10 Okay

John David

Stayed 1 night in Dec 2023
Response from Prince on 31 Dec 2023
Good evening,Thank you for taking time reviewing your recent stay with us. We are glad you had a positive stay and hope to welcome you again soon.Kind regards,

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities
Disgusting putrid stench
Stayed at the courtyard hotel at Sandy park Exeter. Room (405) smelt of poo 💩, it was disgusting. Initially we dropped our bags and went out. Returning at 21:15. The room and especially the bathroom was putrid. Disgusting smell. We were moved and given complimentary drink voucher. However despite being moved to a suite, the damage was done, it spoilt our stay and hence my low star rating review
Stayed 1 night in Dec 2023
Response from Prince on 31 Dec 2023
Good evening,Thank you for taking time reviewing your recent stay with us. We appreciate your honest feedback and are sad to hear of your experience with us. We would like to offer a very sincere apology for the inconvenience.Kind regards,

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Well soundproofed from motorway. Please put parking charges on your website.
Stayed 1 night in Dec 2023
Response from Joe on 22 Dec 2023
Good Evening Matthew,I'm glad to hear you enjoyed your stay with us, you can find our parking charges on our website under the amenities section. We also offer rates with parking included on our main website for any future stays.