Outdoor pool

Reviews of Steelhead Inn

2.5 out of 5
Steelhead Inn
3005 West 12th St, Erie, PA

Reviews

6.8
Rating 10 - Excellent. 52 out of 300 reviews" "
Rating 8 - Good. 98 out of 300 reviews" "
Rating 6 - Okay. 72 out of 300 reviews" "
Rating 4 - Poor. 51 out of 300 reviews" "
Rating 2 - Terrible. 27 out of 300 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Cassandra

Stayed 1 night in Apr 2024

10/10 Excellent

Enrique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely amazing, rooms well maintained, an ideal location, and an almost non-existent noise level all while being priced at an affordable price. I would highly recommend checking out the Steelhead Inn for anyone looking to visit the Erie area.
Stayed 1 night in Apr 2024

6/10 Okay

Abigail

Travelled with partner
Disliked: Property conditions & facilities
It’s simple and nice , the bed was super comfy and the heater heated up the room almost instantly . A little tlc would step the place up some, the dresser drawers were rough and sitting crooked, the trim pin the bathroom was poorly put together,
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, we will be back again and again.
Stayed 1 night in Apr 2024

4/10 Poor

Julie, York

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our room had a horrible smell - a combination of cigarettes and dead fish. We couldn’t open the mini fridge without being hit with the smell of death. The cigarette scent wafted in every time the heat kicked on. We decided to check out early due to the smell. The rooms are great for people going to hunt or fish, but not for a small family.
Stayed 2 nights in Apr 2024

4/10 Poor

Trevor

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Paid 380$ for 1 night even with vacancies, looked again it was 59$ for 1 night. Price gouged for the eclipse. Sink was clogged, cable cord was missing. Sheets had black stains on them. Sound of slow dripping water all night. Mattresses were probably 20 years old along with comforters. Staff was friendly and engaging. Needs major renovations. Great location
Stayed 1 night in Apr 2024

6/10 Okay

Molly

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Decently cheap room for a couple nights, smelled heavily.of smoke and the toilet isn't bolted down securely to the floor. Overall I'd stay here again for the price.
Stayed 2 nights in Feb 2024
Response from management on 3 Apr 2024
thank you for the review.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

NATHAN

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Quiana

Business traveller
Liked: Cleanliness, property conditions & facilities
Great for the price
Stayed 1 night in Dec 2023

4/10 Poor

Myron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was excelent, location and area was good, however there were a lot of people living there and the walls were paper thin. Only a single door knob on doors.
Stayed 1 night in Oct 2023
Response from management on 1 Nov 2023
thank you for the review, we appreciate it.

2/10 Terrible

Donald

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from management on 21 Oct 2023
thank you for the review.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and a great place to stay for fishing trip with friends!
Stayed 1 night in Oct 2023
Response from management on 1 Nov 2023
thank you so much we greatly appreciate you!

4/10 Poor

Bobbijo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady who checked me in was super nice, nut the hitel needs some cosmetic work and the walls r very thin. Outside noise was terrible and i could hear everything in the room beside me.
Stayed 1 night in Oct 2023
Response from management on 9 Oct 2023
thank you for the sharing your experince with us.

8/10 Good

Verified traveller

Liked: Staff & service
The bed was comfortable. The location was convenient. It was an old-fashioned motel that still used an actual key for the door. The room and bathroom were also old-fashioned. It was comfortable for the one night I was there.
Stayed 1 night in Sep 2023
Response from management on 8 Oct 2023
thank you for the review, we greatly appreciate it.

6/10 Okay

Steve

Stayed 1 night in Sep 2023
Response from management on 23 Sept 2023
thank you for the review, we appreciate it.

2/10 Terrible

Cynthia

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were in need of updating. Very noisy!!!! I have stayed there before and it was okay. After this stay will not stay there again. 🙁
Response from management on 23 Sept 2023
thank you for the review. we are very sorry for the inconvenience, we wished you notified the front desk at the time of your stay. We will continue to improve than you..

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stuck with this as Erie motels set high rates for the weekend. Still came in over $100. Every thing in the room was old and threadbare. Didn’t use old room air condition for fear of getting Legionaire’s disease. I did get a good night’s sleep however and the tv was small but worked. Bathroom was cramped and didn’t use shower. New plumbing fixtures were need as well as new carpeting in room.
Stayed 1 night in Sep 2023
Response from management on 10 Sept 2023
thank you for the review, we are working on updates to the property.

6/10 Okay

Alexandra

Strange smell in room when I unplugged the l air fresheners. Had to put them back in.
Stayed 3 nights in Aug 2023
Response from management on 6 Sept 2023
thank you for the review, we appreciate it.

4/10 Poor

kenneth

Disliked: Cleanliness, property conditions & facilities
Location was the only thing good about this place Bathroom toilet was loose and rocked back and forth, yo couldn’t sit on the toilet and close the door unless you basically sat side ways,TV did not work, room was dirty, Pool was dirty, ice machine didn’t work, furniture in the room was literally peeling apart. We stayed her for years and this year it has really gone downhill
Stayed 2 nights in Aug 2023
Response from management on 28 Aug 2023
thank you for the review. upon checking with my staff none of the complaints were addressed during the time of your stay. we still appreciate your business.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from management on 22 Aug 2023
thank you for the review.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
smothe
smothe
Stayed 1 night in Aug 2023
Response from management on 18 Aug 2023
thank you for the review, we really appreciate it. we love to see you again.

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was a good room for the price but they have a family living in the corner they were up screaming at there kids all night the first night second night they were partying all night very hard to sleep with that much noise
Stayed 2 nights in Aug 2023
Response from management on 15 Aug 2023
thank you for the review, we apologize for any inconvenience you faced on your visit to steelhead inn.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Beds suck rooms are rented to low-income people that look criminals.
Stayed 2 nights in Aug 2023
Response from management on 9 Aug 2023
we are sorry your experience with us was not pleasant but we certainly don't discriminate on looks all our customers are valued at the same level. thank you for the review.

8/10 Good

Gage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place wasn't that bad. People have to understand that this isn't a massive chain hotel. It's a motel. It worked amazing and it was in a perfect location. Staff was super friendly and plenty of parking. Sure the room and bathroom were a little smaller, but the AC worked amazing and it was so convenient to everything that Erie has to offer. I would definitely stay again.
Stayed 1 night in Aug 2023
Response from management on 8 Aug 2023
thank you so much for the review, we absolutely love to hear what our customers say about their experience. we would love to see you again.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very nice and clean motel. It would be great for an overnight stop, or short duration casual visit. I had other expectations, and that is my problem not theirs.
Stayed 2 nights in Aug 2023
Response from management on 8 Aug 2023
thank you for the review we greatly appreciate it. we are working on making our customer experience better than the last one.

6/10 Okay

Charles

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 2 nights in Jul 2023
Response from management on 1 Aug 2023
thank you for the review.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adjoining Rooms
We stayed for 3 nights and did not spend much time in the rooms but they were very comfortable for sleeping. The major plus for us was the 2 rooms adjoined which was great for the family.
Stayed 2 nights in Jul 2023
Response from management on 30 Jul 2023
thank you so much for the review , we value our customer and would be happy to accommodate you again.

2/10 Terrible

deborah

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not live up to the web site. no breakfast, the pool was green, and it says homely features. Little packets of shampoo and a hair dryer the did not work. Overall will not book here again.
Stayed 3 nights in Jul 2023
Response from management on 17 Jul 2023
thank you for the review unfortunately we don't have breakfast nor do we advertise it. front desk was never informed of malfunctions with the hair dryer. we're sorry your experience was unpleasant but we do our best to accommodate our customers and we still appreciate your business.

4/10 Poor

Bryon

Travelled with family and small children
Our tiny room was musty dark and damp.The unsupervised kids in the next room stayed up late and loud. The good part was it was close to the beaches and cheap. So we got what we paid for.
Stayed 2 nights in Jul 2023
Response from management on 17 Jul 2023
thank you for the review we appreciate it.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Laid back quiet atmosphere, great for relaxation.
Stayed 1 night in Jul 2023
Response from management on 14 Jul 2023
thank you for taking the time to leave us a review, we greatly appreciate it. we value our customer and do our best to make it a pleasant stay.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from management on 15 Jul 2023
thank you so much for rating our property. we greatly appreciate our customers greatly and we hope to see you again.

2/10 Terrible

Khaled

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room
Stayed 1 night in Jul 2023
Response from management on 12 Jul 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

melissa

Travelled with family and small children
Liked: Cleanliness
Didn't like bathroom way to small you have to sit on the toilet sideways😔...also didn't like they wouldn't give you enough towels... example only 2 towels in room but 5 ppl in room plus you had to use the same towels for the swimming pool....it was a head ache had to take turns getting out of the pool to dry off to get another towel from the office after you turned in the towel just to have a dry towel to take a shower....
Stayed 1 night in Jul 2023
Response from management on 12 Jul 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Kathleen

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Upon arrival I called the number on the door, as the office was locked, to be told that we were already checked in and that the key was in the unlocked room #17. All was as expected, as I never expected a four star for what I paid for the stay. Everything was fine until the evening of our last night. The motel was practically full and the water pressure was indicative of that. That evening arriving back at the room after a lovely dinner we found that our toilet was leaking and the manager and the “handy man” plunged it, after being told that it couldn’t have been plugged up and that before the leak began there was gurgling, used our last clean towel around the base of the toilet. The night got progressively worse, as the aforementioned other guests, namely the couple in #18, as well as the gurgling, kept me awake till after 3:00 am. The location of the motel was great, but will not be staying again.
Stayed 3 nights in Jul 2023
Response from management on 10 Jul 2023
thank you for sharing your experience with us. its unfortunate your last night did not go so well. we do our level best as a motel to accommodate all our guest. we still appreciate your business.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and quick to replace a remote control in the room. Very clean.. would definitely stay again and recommend.
Stayed 1 night in Jul 2023
Response from management on 8 Jul 2023
thank you so much for the review we really appreciate and value our customer. we're glad you enjoyed your experience here with us. we look forward to seeing you again.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have always like staying at the steelhead Inn. The staff is very helpful and welcoming! Rooms are clean. It’s very close to presque isle. We will continue staying at the Steelhead Inn in the future!
Stayed 3 nights in Jun 2023
Response from management on 2 Jul 2023
We're really grateful and appreciate you taking the time to share your experience with us, and we love to see you again.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
. My grandson really enjoyed the pool. Staff was friendly.
Stayed 1 night in Jun 2023
Response from management on 1 Jul 2023
Thanks so much for sharing your experience with us. we really appreciate it and hope to see you again.

2/10 Terrible

Aimee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting stay and totally unprofessional
I was checked into a room that was already occupied then another room that had no cable for the tv. The last room was ok but the bathroom trim was falling off. A dead bug was hanging from the curtains. The fitted sheet didn’t fit the bed, the carpet was filthy dirty. The Ac barely worked. The next to last day when the staff gave us two new small towels and changed the tiny garbage bag, they left our door OPEN!!!! I will NEVER STAY HERE AGAIN! They are new owners and HORRIBLE! I cancelled my August reservations and going to a new hotel. Oh and the pool was broke! Oh and the front desk is never manned, you have to call the number for someone to come and help you.
Stayed 4 nights in Jun 2023
Response from management on 29 Jun 2023
its unfortunate that your experience with us was not as pleasant but my staff does their level best to accommodate our customers. unfortunately these accusation were never brought to managements attention in the duration of your stay. thank you for the review we still appreciated your business.

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from management on 25 Jun 2023
We're really grateful and appreciate you taking the time to share your rating with us. we hope to see you again!

2/10 Terrible

SOPHIEN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from management on 24 Jun 2023
thank you for rating us.

6/10 Okay

paul e, prospect

Travelled with partner
Economical.wifi basically non existent.convenient location.
Stayed 2 nights in Jun 2023
Response from management on 24 Jun 2023
thank you for rating us, we will try to make better changes to accommodate you better.

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy stinky place smells bad and coch roaches
Stayed 2 nights in Jun 2023
Response from management on 20 Jun 2023
Thank you for sharing your experience, we are sorry that you had a bad experience This experience doesn't align with the high service standards we hold ourselves to. This includes making sure your bad experience doesn't happen again.

6/10 Okay

Phil

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, there was hot water & water pressure, check in/out went, questions/issue were answered timely Room/bathroom was small, no second/safety lock was on door, dark room, gaps in door/door frame Overall was ok for a room to stay for the night
Stayed 1 night in Jun 2023
Response from management on 12 Jun 2023
We're really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from management on 12 Jun 2023
Thank you so much we're really grateful and appreciate you taking the time to share your rating with us.

6/10 Okay

Pearl

This was not a hotel for a woman. This hotel specialized for fishermen. There were no boxes of tissues, their was no hair dryer in the bathroom. The bathroom was very small and no where to put curling iron and makeup stuff. I like an extra towel to for my hair. When asking for an extra towel your room only gets 2 towels. They advertise a pool, it was their but not opened. To use the heat or air conditioning unit you had to stand on a chair to turn it on and or adjust it. The king size bed took up the whole room. My husband uses a CPAP machine and it was difficult to get to an outlet to plug it in.
Stayed 3 nights in May 2023
Response from management on 5 Jun 2023
Thank you for bringing this to our attention. We're sorry for any inconvenience or frustration that you may have experienced. We're continuously working to improve our service, and we'll consider your feedback to ensure we provide the best possible experience.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was all good, thank you
Stayed 1 night in May 2023
Response from mk on 29 May 2023
thank you so much! hope to see you again.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from mk on 28 May 2023
thank you!

8/10 Good

paul e, prospect

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice affordable classic motel.these places can always use some care,but for the price it was clean with a good bed.
Stayed 1 night in May 2023
Response from mk on 29 May 2023
thank you! we appreciate the feed back.

4/10 Poor

Sarah

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023