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I loved the tall ceilings and the Dove shampoo, conditioner and body wash that was provided in the shower! Great ideal. Especially seeing that I forgot mine!
I reserved a king bed room but for some reason no king rooms were available less than 2 hours after check in opened . I also insured my trip so I’m kind of disappointed at not getting what I reserved and paid in advance.
James
Stayed 1 night in May 2024
Response from Lisa General Manager on 23 May 2024
Thank you kindly for your recent review. Please feel free to contact the hotel directly as I would like to discuss this with you.
Staff was polite and competent, room was clean and noone entered room during my stay, dont know if thats a policy and you have to ask for service? I didnt need anything. Breakfast in Mornings. Bottom line, I will stay here again.
Likes: Very nice accommodating staff, clean and bug-free room; nice facilities and amenities; very good breakfast.
Not so much: the shower door was missing a bottom gasket, so I had to clean up some water. I did report it and it will be fixed.
Great breakfast, and breakfast attendant was professional and kind.
Room only got basic attention — new towels and trash emptied, but nothing else.
Samples of “whole food” bars were a nice surprise.
Overall, great location near casino and not far from State Park at a very reasonable price.
Everything was good. Person checking us in wasn’t familiar with us already having paid for room. Manager came and had to fix things after I questioned something. Upon departure the elevators were not working and they had no idea how long it would take to get them working so not easy coming down from the 3rd floor with all our things.
Friendly staff and clean. Breakfast was great and attendant super good and hard working. Downfall, people above our room were very heavy footed and kids jumping/ banging things at all hours. Shower drain clogged so standing in tub water all through shower.
The hotel was very nice, clean and safe for my daughter and myself.
Jill
Stayed 1 night in Mar 2024
6/10 Okay
Kim, Keswick
Travelled with family, Travelled with group
28 Apr 2024
Liked: Amenities
Disliked: Staff & service
There are few issues with this hotel. The rooms are not sound proof. We had a room beside the elevator and it binged all night. Tried to turn the fan in the room on for white noise but it wouldn’t stay on then the heater would click click click. The fire alarm went off and then the elevators were out of service just in time to have to carry all our stuff out. It’s conveniently located and had full breakfast. Clean hotel but the beds are so high off the ground. I’m 5’3 and could have used a step stool.
Room had trash on the floor. Desk staff was not attentive. It took her several minutes to even acknowledge me then coughed all over the paperwork repeatedly. Also did not give out any information regarding the facility other than checkout time