Junior Suite (with SAUNA access) | Premium bedding, in-room safe, individually decorated
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Reviews of Hôtel de Champagne

3 out of 5
Hôtel de Champagne
30 Rue Eugène Mercier, Epernay, Marne

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 290 reviews" "
Rating 8 - Good. 123 out of 290 reviews" "
Rating 6 - Okay. 37 out of 290 reviews" "
Rating 4 - Poor. 12 out of 290 reviews" "
Rating 2 - Terrible. 14 out of 290 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly. The rooms were nice, clean, and serviceable. Location is great as it is close to things.
Stayed 1 night in May 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, small rooms and elevator.. Close to champagne houses and restaurants
Stayed 1 night in May 2024
Response from Aymeric on 20 May 2024
Bonjour Monsieur,Thank you for your comment.We hope to see you soon in our hotel.Yours faithfullyReception.

2/10 Terrible

Austin

Travelled with partner
Carpet in hall was old and worn out. Rooms very small and dark.. they charged me 140 Euros for 2 buffet breakfasts which was higher than a top class hotel… only saving grace was the very helpful young man who booked us in and helped us get the correct ticket to park the car on the road outside the hotel.
Stayed 1 night in May 2024
Response from BETTY on 16 May 2024
Dear Austin and Carol,We thank you fro sharing your feedback.Our carpet in the hall is contempory, not old.If you prefer bigger room, we have a junior suite, but with higher price.Maybe to expensive...About the buffet breakfast, our products are local and of superior quality.Our prices may seem high to you. However, the current situation does not allow us to offer as many fresh products at the lowest price.If you want to pay less, you may want to choose a lower hotel than us.Cordially,The Reception Desk.

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the avenue de champagne. The rooms were clean and the staff helpful.
Stayed 1 night in Apr 2024
Response from BETTY on 6 May 2024
Dear Joanne,Thank you very much for your good note and commentary.It was a pleasure to welcome you and we hope you will come back soon.Cordially,Betty

6/10 Okay

Tomoki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar and lobby. Friendly staff.
Stayed 1 night in Apr 2024
Response from BETTY on 23 Apr 2024
Dear Tomoki,We thank for your feedback.We do our best to satisfy our guests and we are happy you enjoyed it!Best regards,Betty

2/10 Terrible

Kelly

Disliked: Staff & service, property conditions & facilities
WiFi did not work, had to leave and spend money at another location, staff did not care
Stayed 1 night in Apr 2024
Response from BETTY on 4 Apr 2024
Dear Kelly,As I told to your friend, WIFI at the Reception Desk worked.So, the problem wasn't from our network.I would like also to add that greetings exist, like Good morning or please or thank you.Casual behaviour is not the solution.Cordially, Betty

10/10 Excellent

SHANNON

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from BETTY on 10 Feb 2024
Dear Shannon, thank you very much for your good note.Hope to receive you again Cordially, The Reception Desk

6/10 Okay

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
Basic, clean and adequate for a 1 nights stop over
The hotel is ideally located but the rooms at the front are on a road so can be a little noisy, the rooms where fine and basic, clean, bed linen was clean, hate when hotels out on extra cushions and bed covers as they look grubby and not very hygienic, just make a bed and leave it in my opinion. Bathroom really needs a update, was adequate but old and I thought was too basic and a little grubby but was clean. If you want basic and centre this is was fine.
Stayed 1 night in Jan 2024
Response from Aymeric on 21 Jan 2024
Dear Sir,Thank you for your comment.We will take your comments into account to improve the quality of our services.Best regards.The Reception Desk.

10/10 Excellent

Sigrid

Stayed 1 night in Dec 2023
Response from Aymeric on 8 Jan 2024
Dear Madam,Thank you for your good note.Best regards, The Reception Desk.

10/10 Excellent

Staci K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propert was very pleasant but the best part was Jules at the front desk! He was kind, attentive and went above and beyond to ensure our stay was comfortable! Thank you Jules!
Response from BETTY on 8 Nov 2023
Dear Staci,Thank you for your note and comments.Hope to receive you again,Best regards, The Reception Desk.

8/10 Good

SVANTE

Stayed 1 night in Oct 2023
Response from Aymeric on 29 Oct 2023
Bonjour Monsieur,Thank you for your note.We look forward to seeing you again soon.Best regards.The Reception Desk

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Well located hotel in Epernay. Rooms comfortable, although a little small. Some areas are in need of refurbishment - the shower attachment in our room was broken - but there seems to be work in progress. There is plenty of on street parking just outside which is free on Sundays. Reasonable value for money.
Stayed 1 night in Oct 2023
Response from Aymeric on 24 Oct 2023
Bonjour Elizabeth,We thank you for your comment.Looking forward to seeing you in our hotel.Best regards.The Reception.

8/10 Good

Jan

Stayed 3 nights in Sep 2023
Response from Aymeric on 2 Oct 2023
Bonjour Monsieur,Thank you for your note.We look forward to seeing you again soon.Best regards.The Reception Desk.

6/10 Okay

Aliki, STONEY CREEK

Travelled with partner
Disliked: Cleanliness, amenities
Parking old bathroom what the show on picture not like room
Stayed 2 nights in Sep 2023
Response from BETTY on 28 Sept 2023
Dear Sir,Thank you for your feedback.Concerning parking, you have different solutions: places along the street or in the underground central parking at 5 minutes from us.Don't hesitate to inform us what you were waiting for. CordialyThe reception desk

6/10 Okay

Mikael

Stayed 2 nights in Sep 2023
Response from BETTY on 11 Sept 2023
Dear Mikael,Thank you for your note!Hope to receive you again,Best regards,The Reception Desk.

6/10 Okay

Anders

Stayed 2 nights in Aug 2023
Response from BETTY on 31 Aug 2023
Dear Sir,Thank you for your note.Best regards,The Reception Desk.

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Champaign houses
Stayed 1 night in Aug 2023
Response from BETTY on 29 Aug 2023
Dear Ole,Thank you very much for your good note.Hope to welcome you in a near future,Cordially,The Reception Desk

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2023
Response from BETTY on 28 Jul 2023
Dear Daniel,Thank you very much for your feedback.We are glad to see you enjoyed your stay.Hope to see you again, Best regards, The Reception Desk.

10/10 Excellent

KELSEY

Stayed 1 night in Jul 2023
Response from BETTY on 24 Jul 2023
Dear Kelsey,All the staff thank you for your good note.Don't hesitate to share your experience in our hotel and beautiful city around you!Best regards,Betty

2/10 Terrible

Stine

Stayed 1 night in Jul 2023
Response from BETTY on 13 Jul 2023
Dear Sir Trebbien,Don't hesitate to join to explain why this note.We are curious to know your reasons Best regards,The Reception Desk.

10/10 Excellent

Hauke

Stayed 1 night in Jul 2023
Response from BETTY on 10 Jul 2023
Dear Sir,Thank you very much for this good note!Have a great day,Sincerely yours,Betty

6/10 Okay

Sandra

Stayed 2 nights in Jul 2023
Response from BETTY on 8 Jul 2023
Chère Sandra,Merci de nous avoir noté.Au plaisir de vous revoir,Cordialement,La Réception.

8/10 Good

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from BETTY on 8 Jul 2023
Dear Ann,Thank you for your good note.Hope to welcome you again,Cordially,Reception.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from BETTY on 4 Jul 2023
Cher Leo,Merci beaucoup pour cette note qui reflète votre satisfaction. Nous en sommes très heureux et c'est avec plaisir que nous vous recevrons lors de votre prochain passage en Champagne.Bien à vous,La Réception

8/10 Good

Jane

Stayed 3 nights in Jun 2023
Response from BETTY on 24 Jul 2023
Dear Jane,Thank you very much for your note.Looking forward to welcome you again,Best regards,Betty

8/10 Good

Monika

Stayed 1 night in Jun 2023
Response from BETTY on 20 Jun 2023
Dear Monika!Thank you very much for this note!Hope to receive you again!Cordially,The Reception Desk.

8/10 Good

Sven-Olof

Stayed 1 night in May 2023
Response from BETTY on 2 Jun 2023
Dear Sir,We thank you for your good notes.Don't hesitate to share your experience in our hotel / city.Sincerely yours,Betty

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Pros: Rooms and lobby were very clean and updated. Walkable to Avenue de Champagne. Nice bar in the lobby. Small continental breakfast was delicious. Nice stay. Cons: concierge was not very friendly. Difficult to find parking. ParkingOn street only.
Stayed 2 nights in May 2023
Response from BETTY on 25 May 2023
Dear Susan,Thank you for your feedback.We're surprised by the difficulty of the parking lot, since there's one right in front of our establishment.About our breakfast, we work with the local productors; it's a pleasure to see you appreciate it.Hope to receive you again,Best regards,Betty - Reception Desk.

10/10 Excellent

Peter

Stayed 1 night in May 2023
Response from BETTY on 25 May 2023
Dear Peter,All the staff thanks you for your kindness.It was a pleasure to welcome you in our hotel.Hope to receive you in a near future.Sincerely yours,Betty - Reception Desk.

4/10 Poor

Emelie

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The condition of the property was bad. Stains on the lampshades, no water pressure and broken carpet. Overall, very bad condition.
Stayed 3 nights in May 2023
Response from Aymeric on 16 May 2023
Bonjour Madame,We regret you did not enjoy your stay in our hotel.We take note of your remark and we will do our best to improve.Best regards.The Reception Desk.

10/10 Excellent

Pihla

Stayed 1 night in May 2023
Response from Aymeric on 16 May 2023
Bonjour,We thank you for your comment.We hope to see you soon again.Best regards.The Reception Desk.

8/10 Good

Nancy

Travelled with partner
Liked: Property conditions & facilities
Property is on the edge of the old town and about 5 minutes walk to the Avenue de Champagne. The room was spacious but the decor a bit tired with the bathroom needing some attention. The location was the primary benefit of staying here. Non-secure, spotty WiFi was an issue.
Stayed 5 nights in May 2023
Response from Aymeric on 16 May 2023
Bonjour Madame,We thank you for your comment.We take note of your remark and we will do our best to improve.Best regards.The Reception Desk.

6/10 Okay

jan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Aymeric on 6 May 2023
Bonjour Monsieur,Thank you for your feedback.Best regards.The Reception Desk.

8/10 Good

Aurelija

Stayed 1 night in Apr 2023
Response from Aymeric on 6 May 2023
Bonjour Madame,Thank you for your feedback.We hope to see you soon again.Best regards.The Reception Desk.

10/10 Excellent

Carol

Stayed 1 night in Apr 2023
Response from Aymeric on 2 May 2023
Bonjour Madame,Thank you for your feedback.We hope to see you soon again.Best regards.The Reception Desk.

10/10 Excellent

Elimay, Hamburg

Travelled with group
Liked: Cleanliness, staff & service, amenities
Really nice boutique hotel
Stayed 1 night in Apr 2023
Response from Aymeric on 23 Apr 2023
Bonjour Madame,Thank you for your feedback.We hope to see you soon again.Best regards.The Reception Desk

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Aymeric on 23 Apr 2023
Bonjour Monsieur,Thank you for your feedback.We hope to see you soon again.Best regards.The Reception Desk.

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2023
Response from Aymeric on 2 May 2023
Bonjour Monsieur,Thank you for your feedback. We hope to see you soon again.Best regards.The Reception Desk.

10/10 Excellent

Elizabeth

Stayed 4 nights in Mar 2023
Response from Aymeric on 23 Apr 2023
Bonjour Madame,Thank you for your feedback.We hope to see you soon again.Best regards.The Reception Desk.

10/10 Excellent

Bruno

Stayed 2 nights in Mar 2023
Response from BETTY on 8 Mar 2023
Cher Bruno,Merci pour votre bonne note.N'hésitez pas à partager votre expérience.Bien à vous,Betty, La Réception.

10/10 Excellent

Christopher

Stayed 4 nights in Mar 2023
Response from BETTY on 8 Mar 2023
Cher Christopher,Merci pour cette bonne note.Au plaisir de vous accueillir à nouveau,Bien à vous,La Réception.

8/10 Good

Troy

Stayed 1 night in Feb 2023
Response from VALENTIN on 18 Feb 2023
Dear Troy,We thank you for this great mark! Don't hesitate to share your experience.Looking forward to welcome you again!Best regards, The Reception Desk.

8/10 Good

Alain

Stayed 1 night in Jan 2023
Response from BETTY on 19 Jan 2023
Cher Alain;Nous vous remercions pour cette note.Nous sommes heureux que votre séjour se soit bien passé et serions heureux de vous recevoir à nouveau lors de votre prochain passage en Champagne.Bien à vous,Betty, La Réception.

6/10 Okay

Gabriele

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from BETTY on 17 Jan 2023
Dear Gabriele,Thank you for your note.Don't hesitate to share your experience !Best regards,The Reception Desk.

8/10 Good

Shahar

Stayed 1 night in Dec 2022
Response from BETTY on 18 Dec 2022
Dear Sir,Thank you for your good note.We are happy you enjoyed your stay.Looking forward to welcome you again, Best regards, The Reception Desk.

2/10 Terrible

Shelley

Stayed 1 night in Sep 2022
Response from BETTY on 2 Oct 2022
Dear Ms. Carr,We are surprised to see such a rating for a hotel that you could not stay there.It is very regrettable that you could not come.However, we explained to you on several occasions that your reservation was non-cancellable and non-refundable, and it was too late to do so, cancellation being possible only the day before arrival.We fully understand your dissatisfaction; however, it is completely useless to note an establishment in which you did not come.On your next reservation, do not hesitate to choose the cancellable rate if you wish to avoid this kind of inconvenience.Cordially,Betty, The Reception Desk.

10/10 Excellent

Johanna

Stayed 1 night in Sep 2022
Response from BETTY on 27 Sept 2022
Dear Johanna,Thank you very much for this very good note!Looking forward to welcome you again,Best regards,Betty

10/10 Excellent

Tomas

Stayed 2 nights in Sep 2022
Response from BETTY on 25 Sept 2022
Dear Tomas,We thank you for your good note.We are glad to see you enjoyed your stay.Looking forward to welcome you again,Best regards,Betty, The Reception Desk.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was affordable and clean. The one strange thing as an American traveling in France was working the lights in the room. Once that was straightened out (you need your room key to insert into the light slot), the stay was lovely. They have an amazing continental breakfast (for a small fee- totally worth it!) and room service available. Bed was comfy.
Stayed 1 night in Sep 2022
Response from BETTY on 23 Sept 2022
Dear Sheila,We are every happy you enjoyed your stay!It was a pleasure to welcome you.Best regards,The Reception Desk.

6/10 Okay

Linda

Stayed 2 nights in Sep 2022
Response from BETTY on 23 Sept 2022
Dear Linda,Thank you for your feedack.Don't hesitate to share with us your experience in our hotel and in Epernay!Best Regards,Betty, The Reception Desk.