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Reviews of B&B HOTEL Epernay

2 out of 5
B&B HOTEL Epernay
2 allée Général Alberico Albricci, Epernay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 144 reviews" "
Rating 8 - Good. 42 out of 144 reviews" "
Rating 6 - Okay. 7 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice straightforward hotel within a 10 minute walk of the centre of Épernay. Large secure car park free for guests.
Stayed 1 night in Mar 2024
Response from la recepton on 1 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for overnight stay on way to Alps
Stayed 1 night in Mar 2024
Response from la réception on 18 Mar 2024
Hello, the B&B Epernay team thanks you for taking the time to leave this nice comment about our establishment.We hope to see you again during our next stay!

10/10 Excellent

D

Stayed 1 night in Feb 2024
Response from la réception on 12 Feb 2024
Bonjour ,Nous sommes ravis de lire ici que vous avez apprécié nos services, que ce soit au niveau de la chambre que du petit-déjeuner et de l'accueil.Merci à vous.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stopover
Overnight stay for family of 4 with a dog on the way from the Alps to the Eurotunnel. Clean, comfortable and spacious room. Easy access, good location and friendly staff.
Stayed 1 night in Jan 2024
Response from la réception on 11 Jan 2024
Hello, Thank you for giving us these few moments to express yourself following your stay at B&B Epernay. I am delighted to learn that the services offered gave you satisfaction. See you soon for your next stay!

10/10 Excellent

Kseniya, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay - comfortable, welcoming, quiet and clean. There was an issue with a window closure in my room, the receptionist gave us a different room/an upgrade that had a coffee machine and a bottle of water. Thank you for your welcome! The hotel is very well taken care of, there's a small groccery store that sells local products and bread right next to the hotel and a secured parking.
Stayed 1 night in Dec 2023
Response from la réception on 10 Dec 2023
Hello, we thank you for taking the time to leave us a review, and hope to see you again soon at B&B Epernay.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town, and the family room with extra beds was perfect for us.
Stayed 1 night in Nov 2023
Response from la réception on 5 Dec 2023
Hello, Thank you very much for your return very soon to our region. Kind regards

10/10 Excellent

ELENA A

Travelled with family
Liked: Staff & service, property conditions & facilities
Good for a rest stop
Stayed 1 night in Nov 2023
Response from la réception on 15 Nov 2023
Good morning ,thank you very much for your replySincerely

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was a good size. The check in was confusing. We arrived at 2.30pm and as reception did not open until 4pm we tried to use the self check in machine . The machine kept trying to charge us for the accomodation( we had paid months earlier) This was frustrating given that we had already paid. Finally we saw someone inside who advised that if you had already paid you can not use the machine. Also every time you left the property and came back to the hotel you had to go through the process of logging in to the internet. This involved re entering information on about 4 different pages. Very frustrating. Apart from these 2 issues the hotel was good.
Stayed 3 nights in Oct 2023
Response from la réception on 13 Oct 2023
Hi , We thank you very much for your very positive comment.You appreciated the quality of our establishment and we are delighted.

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good for the duration of our stay, but a longer stay would have the need for more dining options close by or better transportation to downtown.
Stayed 2 nights in Sep 2023
Response from la réception on 6 Oct 2023
Hi , A big thank you for all these compliments, it means a lot to us and we are really delighted when our customers leave satisfied... and above all come back to see us.See you soon with us!

6/10 Okay

clara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Réception on 25 Sept 2023
Bonjour , Nous sommes désolés d'apprendre que vous n'avez pas apprécié votre séjour dans notre établissement.Dans ce contexte, nous vous adressons, au nom de tout le personnel de notre établissement, nos plus sincères excuses une seconde fois.Nous espérons vous revoir lors de votre prochain séjour à Epernay pour une meilleure expérience.Meilleures salutations,

8/10 Good

Jonathan

Stayed 1 night in Sep 2023
Response from Réception on 22 Sept 2023
Bonjour , Un grand merci pour tous ces compliments, cela nous touche beaucoup et nous sommes vraiment ravis lorsque nos clients repartent satisfaits... et surtout reviennent nous voir. A très bientôt parmi nous !

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Réception on 5 Sept 2023
Bonjour , Merci de nous avoir écrit, au plaisir de vous revoir

10/10 Excellent

bradley

Stayed 1 night in Aug 2023
Response from Réception on 14 Sept 2023
Bonjour , Merci pour votre retour A très bientôt

10/10 Excellent

lantz, copperas cove

Stayed 1 night in Aug 2023
Response from Réception on 25 Aug 2023
Bonjour ; Merci pour cette bonne note ! Nous vous remercions d'avoir pris le temps de partager votre expérience dans notre établissement. Nous sommes ravis que vous ayez passé un bon séjourCordialement

8/10 Good

Petra

Liked: Cleanliness, property conditions & facilities, room comfort
Clean but little services.
Hotel itself seem d very new and clean. Bedroom floor was lino - great for dogs. Bit disappointed that on a Sunday when all shops are shut in France that the cold drinks vending machine was not working. Helpful receptionist allowed us a drink from the breakfast drinks dispenser instead
Stayed 1 night in Jul 2023
Response from la réception on 2 Aug 2023
hello thank you for your nice comment see you soon

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly functional for an overnight stay. Room was clean and spacious.
Stayed 1 night in Jul 2023
Response from la réception on 20 Jul 2023
hello thank you for your comment see you soon

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from la réception on 20 Jul 2023
hello thank you for your comment see you soon

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel checks the boxes
This is a nice new concept hotel. I would recommend it even though it’s outside the main streets because it’s just a short walk to get too the centre of town. It’s safe and secure. It’s clean and on budget.
Stayed 1 night in Jul 2023
Response from la réception on 19 Jul 2023
Hi , Thank you very much for this nice comment.See you soon with pleasure

8/10 Good

Patricia, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel outside the city center. Met our needs for the one night. It was clean could have used some hand towels.
Stayed 1 night in Jul 2023
Response from reception on 10 Jul 2023
Hi , We really appreciate your review.We will be happy to see you again very soon.Cheers

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern,clean,comfortable we enjoyed our stay
Stayed 1 night in Jun 2023
Response from la réception on 3 Jul 2023
Hi ,We are very happy that your stay at B&B Epernay went well.Thank you very much for your comment, it warms our hearts and encourages us for the future.Looking forward to the pleasure of welcoming you again.

10/10 Excellent

Mrs Lisa J

Stayed 1 night in Jun 2023
Response from la réception on 29 Jun 2023
Bonjour merci beaucoup pour votre commentaire à bientôt

8/10 Good

David

Stayed 1 night in Jun 2023
Response from la réception on 26 Jun 2023
Bonjour , Votre commentaire nous fait extrêmement plaisir, merci beaucoup. Nous sommes ravis d'avoir fait de votre séjour un moment magique à EpernayAu plaisir de vous revoir pour un prochain séjour,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from reception on 14 Jun 2023
Bonjour , Merci beaucoup pour votre note )Cordialement

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young man at the front check in desk was very welcoming, helpful and resourceful. Thank you
Stayed 1 night in May 2023
Response from la réception on 15 May 2023
Hi , thank you very much we will send him see you soon

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Beautiful accommodation, stylish & tastefully decorated and central location Excellent host and excellent breakfast . This was our first stay here but definitely not our last .
Beautifully appointed bedroom
Breakfast room
Stayed 2 nights in Mar 2023
Response from reception on 6 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.reverse hotel for photosSincerely,

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from EG on 16 Mar 2023
Bonjour , Nous avons été ravis de vous recevoir dans notre établissement.la réception

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from EG on 1 Mar 2023
Bonjour , Nous vous remercions pour ce commentaire. L'équipe B&B Epernay est très attachée au confort de leurs clients.Dans l'attente de vous revoir.Cordialement.

10/10 Excellent

Pandora

Stayed 1 night in Dec 2022
Response from E. on 26 Dec 2022
Bonjour, merci beaucoup d'avoir pris le temps de nous écrire votre commentaire. A très bientôt :)

10/10 Excellent

J Demian

Stayed 2 nights in Aug 2022
Response from EG on 5 Dec 2022
Bonjour , Toute l'équipe vous remercie sincèrement pour ce beau témoignage qui nous fait très plaisir.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from la réception on 22 Oct 2022
Bonjour , Nous vous remercions pour cette appréciation positive!Au plaisir de vous recevoir à nouveauCordialement

10/10 Excellent

Emma

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay. Very friendly reception staff, very clean, quiet room. Secure parking. Close to a large supermarket and walking distance to the centre of Epernay. Would definitely stay here again.
Stayed 1 night in Aug 2022
Response from la reception on 22 Oct 2022
Hello , We thank you for your positive review and look forward to the success of your stay. Hoping to welcome you again in the Champagne Ardenne

10/10 Excellent

Roberto

Stayed 1 night in Aug 2022

10/10 Excellent

Karen

Stayed 1 night in Aug 2022
Response from O.D. on 15 Aug 2022
Bonjour Karen Dans un premier temps nous vous remercions pour votre visite au sein de notre établissement. Nous partageons avec notre équipe votre ressenti, nous sommes ravis que vous soyez satisfaite Nous espérons vous accueillir à nouveau Cordialement

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an overnight stay for a family this was ideal.
Stayed 1 night in Jul 2022
Response from O.D. on 5 Aug 2022
Thank you for your visit & we thank you for having taken the time to express your feelings & that we have fulfilled our "contract": that of satisfying you.

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful - extremely basic, but still very new and clean. Annoyed there was no hairdryer as you’d typically find stuck to a wall in a hotel like this.
Stayed 1 night in Jul 2022
Response from O.D. on 25 Jul 2022
We have gluten-free madeleines, dairy products, scrambled eggs, bacon, compotes. But no gluten free bread Cordially

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel was very good value for money. It is basic and in a slightly more industrial feeling area of Epernay but only 15 mins walk to the center. It was clean, and efficient and the staff were very friendly and helpful. The interiors felt new and modern in vibe. Good stopover option when driving through France.
Stayed 1 night in Jul 2022
Response from O.D. on 29 Jul 2022
Hello We thank you for your visit & for taking the time to share your feelings. The satisfaction of our customers is our main priority. Thanks again Sincerely

10/10 Excellent

Christopher

Stayed 1 night in Jul 2022
Response from O.D. on 15 Jul 2022
Bonjour Christopher Merci d'avoir partagé votre expérience, votre satisfaction nous ravit. Encore merci pour votre visite Cordialement

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Elaine

Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible check in
Location not great as slightly outside of the town. Poor experience at check in which was via an automated system as reception is not staffed until later in the afternoon. Paid in full on booking but was told that the room still needed to be paid for and the on call operator insisted that was the case. No option but to pay again and try to get a refund via Hotels.com. The room was clean but very basic. Pillows were thin and there were no additional ones available. Add that to the hard base and thin mattress and we had the worst night’s sleep of our 2 week holiday. The room was fairly cheap (provided you don’t get charged twice) so you get what you pay for I guess. For me I’d rather pay a little bit more and get a better hotel so I won’t be booking with this chain again
Stayed 1 night in May 2022
Response from E. on 16 Jun 2022
Bonjour , Nous sommes vraiment désoles que votre séjour ce soit mal passé pourriez vous m'envoyer un mail bb_4654@hotelbb.com pour avoir plus d'information c'est la première fois que nous avons ce problème

2/10 Terrible

Ilias

Stayed 2 nights in Apr 2022
Response from O.D. on 5 May 2022
Bonjour Ilias Désolé de ne pas avoir le détail de votre expérience nous aurions pu en débattre & échanger . Nous vous remercions de votre visite & serions heureux de vous accueillir à nouveau Bien à Vous

6/10 Okay

Arthur, Alexandria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good/clean Not great
Stayed 1 night in Apr 2022
Response from O.D. on 29 Apr 2022
Hello, First of all, we would like to thank you for sharing your feelings. Too bad we don't have a few details that didn't give you complete satisfaction. We thank you for your visit cordially

10/10 Excellent

Michael

Stayed 2 nights in Mar 2022
Response from O.D. on 18 Apr 2022
Bonjour Michael Nous vous remercions d'avoir soumis à partage votre ressenti Nous ne cesserons de dire que la satisfaction de nos clients est la principale de nos préoccupations. Encore merci pour votre visite au B&B Epernay A bientôt Cordialement

10/10 Excellent

Sylvaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary and welcoming
Stayed 1 night in Mar 2022
Response from K.K. on 23 Mar 2022
Thank you for sharing your experience with us . The whole team is very happy that you have spent a very pleasant stay at the B & B Epernay It was a real pleasure to welcome you. Hoping to have the opportunity to welcome you again very soon.

2/10 Terrible

meira

Stayed 1 night in Feb 2024
Response from la réception on 26 Feb 2024
Bonjour, nous aimerions savoir comment évaluer un hôtel sans vous être présente. Cordialement.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from la réception on 18 Feb 2024
Bonjour,Nous vous remercions d'avoir pris le temps de nous laisser cet excellent avis concernant notre établissement et espérons vous revoir très bientôt pour un nouveau séjour.L'équipe B&B Epernay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from la réception on 18 Nov 2023
Bonjour, merci beaucoup d'avoir pris le temps de nous laisser une si bonne note. A bientôt pour un prochain séjour au B&B Epernay.

10/10 Excellent

Denis

Stayed 1 night in Nov 2023
Response from la réception on 9 Dec 2023
Bonjour , Merci beaucoup pour votre note A très bientôt

10/10 Excellent

Jacques

Stayed 5 nights in Nov 2023
Response from la réception on 18 Nov 2023
Bonjour,Nous vous remercions d'avoir pris le temps de partager votre expérience dans notre établissement. Nous sommes ravis que vous ayez passé un bon séjourCordialement,

8/10 Good

CHRISTIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
arrivée 12h00
Stayed 3 nights in Nov 2023
Response from la réception on 16 Nov 2023
Bonjour ,Nous vous remercions pour votre venue ainsi que pour votre message.A très bientôt pour un nouveau séjour a Epernay

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Etablissement très convivial
Stayed 2 nights in Oct 2023
Response from la réception on 3 Nov 2023
Bonjour , Merci beaucoup pour votre retour A très bientôt