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Reviews of Poets House

4 out of 5
Poets House
40 - 44 St Marys Street, Ely, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 230 out of 325 reviews" "
Rating 8 - Good. 70 out of 325 reviews" "
Rating 6 - Okay. 17 out of 325 reviews" "
Rating 4 - Poor. 5 out of 325 reviews" "
Rating 2 - Terrible. 3 out of 325 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Bathtub was outstanding!
Stayed 1 night in May 2024
Response from Christine on 22 May 2024
we are pleased you enjoyed the bath ! and hope to see you again soon!

10/10 Excellent

Neeraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with vintage feel, the best hotel in Ely. And right across the road from the best restuarant (Old fire engine house).
Stayed 2 nights in Feb 2024
Response from . on 18 May 2024
Thank you Neeraj for leaving a review, I am glad to hear you liked your stay with us at Poets! We are so lucky to have such a beautiful hotel in such a good location. I hope we can welcome you back again soon.

8/10 Good

Alan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from . on 25 Feb 2024
Alan, thank you for staying with us at Poets House! I hope we can welcome you back sometime in the near future.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and a wonderful room.
Stayed 1 night in Oct 2023
Response from . on 25 Feb 2024
Thank you Zoe for taking the time to review your stay. It was a pleasure to welcome you to the beautiful Poets House. The team will love to hear your kind words about them as they do work very hard :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights sleep
Stayed 1 night in Feb 2024
Response from . on 25 Feb 2024
Thank you for taking the time to leave a review on your stay with us at Poets House. I am glad to hear you slept well and enjoyed your stay with us. The Poets team hope to welcome you back another time!

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Maureen

Stayed 1 night in Sep 2023
Response from Poets Team on 25 Oct 2023
Thank you Maureen, we hope to see you again soon!

8/10 Good

Mrs Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always very friendly and helpful. Helped us a lot with room and parking
Stayed 1 night in Aug 2023
Response from Poets Team on 25 Oct 2023
Thank you for your lovely comments - we hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at Poets House recently. Gorgeous room overlooking the front. Staff couldn't have been more friendly and helpful. Food delicious.
Stayed 2 nights in Aug 2023

10/10 Excellent

adhnan

Stayed 4 nights in Jul 2023

10/10 Excellent

Olga, Flushing

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful town across from cathedral
Stayed 3 nights in Jul 2023

10/10 Excellent

Karen

Stayed 1 night in Jul 2023

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a gem. It is quaint and elegant, but has every wonderful contemporary amenity. So comfortable and an amazing staff. We enjoyed the restaurant. Great access to the cathedral and museums, can walk down to the river. Shop at the antique market or some sweet little shops downtown. Highly recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice, well-run hotel in city centre. Staff are lovely. Food is good if not Gourmet/great but the rooms are lovely. Perfect location too
Stayed 2 nights in Jun 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Suzy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay
Lovely hotel, car park is a way off but you can drop and pick up luggage which helps. Our ground floor room was spacious and well furnished but it looked onto the main road which meant the curtains needed to be closed for privacy. Staff were very helpful, well trained and polite. Food and drink which was tried was good too!
Stayed 1 night in May 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Check in & Reception staff were very welcoming and professional. Amazing job! Bar staff matched that feel too. The staff in the restaurant in the morning were very young and did not match the rest of standards as they were not on top of things. Refilling juice, replacing glasses, taking orders all very slow. Which was a shame as the food itself was great. There was a wedding on the Friday night and we had dinner in the restaurant, the bar staff had reserved tables in the bar for diners, which I thought was a great touch and very welcomed :-)
Stayed 2 nights in May 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
taking a breather
an overnight on a longer trip - perfect place to relax and recover
Stayed 1 night in May 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Stay
The location was stunning, staff fantastic, high quality food. This was a exceptional place to stay, room 16 had wonderful views and amenities.
Stayed 1 night in May 2023

10/10 Excellent

Denis

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Amanda

Stayed 1 night in May 2023
Response from Gabriela on 12 May 2023
Dear Amanda,thank you very much for your rating. Looking forward to welcome you back.

8/10 Good

John

Stayed 1 night in Apr 2023

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service
Conveniently placed forfacilities in Ely
Stayed 1 night in Apr 2023
Response from Gabriela on 12 May 2023
Dear Allen,thank you very much for your 5 star rating, We really appreciate it! We are looking forward to welcome you back.Thank you.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and garden area. Perfectly situated to visit all of Ely in a day.
Stayed 1 night in Apr 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but ……
My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.
Stayed 1 night in Mar 2023
Response from Gabriela on 12 May 2023
Dear Barbara,Thank you very much for taking time to share your feedback with us. We are sorry to hear that your experience at our hotel didn't meet your expectations. We take the feedback seriously and we will use your comments to improve our service and facilities.We apologise for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service and we are disappointed that we fell short on this occasion. We will be sure to address the issues you raised with our staff and management team to ensure that we are providing the best possible experience for our guests.If you would like to discuss your experience further, please do not hesitate to contact us directly. We value your feedback and hope to have an opportunity to welcome you back in the future and provide you with the excellent service that we are known for.Thank you for choosing our hotel.Best regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reception on 13 Mar 2023
Thank you for leaving your super rating from your stay with us at Poets, your feedback means a lot to the Poets team and we hope we can welcome you back soon!

10/10 Excellent

pete

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was fabulous. Lovely clean communal areas and superb suite. Bar was cozy and inviting and the breakfast was lovely with quality ingredients. The only negative was the evening meal. We both found it to be uninspiring, basic and with not a lot of finesse. Other than that the overall experience was a really good one.
Stayed 1 night in Jan 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and Ely - 5 Star
Quality hotel in Ely in perfect location. Good bar and hotel food. Amazing breakfast. Car parking is offsite in public car park with private section with barrier. No problem with leaving my Jaguar F Type parked for 2 days.
Stayed 2 nights in Dec 2022

10/10 Excellent

Kaireen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay in this boutique hotel. Very friendly staff and situated with a view of the cathedral and within a short walk to the city centre, shops, pubs etc. would definitely recommend.
Stayed 1 night in Oct 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for visiting Ely Cathedral
There was a bath tub IN the room!
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service, a wonderful place.
Stayed 1 night in Sep 2022

8/10 Good

Edward

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Keith

Stayed 1 night in Sep 2022

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Amelia on 29 Jul 2022
Thank you very much for your 10 out of 10 review for Poets House. We look forward to seeing you again Kind regards The reception team at Poets House

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel in a great location, directly opposite the cathedral. The bar area and breakfast were very good and the room was clean and spacious. There were a couple of small issues with the servicing of the room (towels etc) but these were sorted quickly when raised. All the staff were friendly and helpful but I must mention Jordan on reception whose customer service during our stay was excellent.
Stayed 3 nights in Jul 2022
Response from Amelia on 29 Jul 2022
Thank you so much for your lovely review of your stay at Poets House, especially your mention of Jordan which she will be pleased to hear about. We look forward to welcoming you again. Kind regards The reception team at Poets House

10/10 Excellent

jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Amelia on 29 Jul 2022
Thank you for rating Poets House a 10 out of 10. We look forward to seeing you again. Kind Regards, The team at Poets House

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay at Poets House. Highly recommend it.
Stayed 1 night in Jun 2022
Response from Amelia on 29 Jul 2022
Thank you for your review, we are pleased you enjoyed your stay. Kind regards, The team at Poets House

10/10 Excellent

Ian

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Stayed 1 night in May 2022

10/10 Excellent

James f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay
Lovely venue in Ely and the hotel and its staff were very friendly.
Stayed 4 nights in May 2022

6/10 Okay

Rosa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely building but service underpar
Stayed with friends for a wedding nearby. Whilst we really enjoyed our stay the service was very hit and miss. Whilst sat in the garden staff muddled up orders bringing the wrong drink and food to wrong tables. At breakfast the next day we were told we couldn't have a hot breakfast as only one chef was working despite being seated on time and having pre paid. The staff did relent but only after pressure. On the plus the room was nicely done and well maintained.
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flying visit
The room was clean & tidy Staff friendly & helpful Food was excellent Limited parking on site, however off site free parking available and not to far to walk. Ideally situated with easy access to the cathedral & other tourist sites.
Stayed 1 night in Apr 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Absolutely fantastic. Comfy bed and lovely room and sumptuous bath. Only one thing that let it down slightly, was that there was no milk available with breakfast on one of the days even though a convenience store is only a few doors down the road! But still, breakfast was lovely.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bathroom
Amazing room, very comfortable hotel.
Stayed 1 night in Feb 2022

10/10 Excellent

Tim

Stayed 1 night in Feb 2022