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Reviews of WoodSpring Suites Elgin - Chicago

2.5 out of 5
WoodSpring Suites Elgin - Chicago
2225 Point Boulevard, Elgin, IL

Reviews

6.2
Rating 10 - Excellent. 34 out of 126 reviews" "
Rating 8 - Good. 23 out of 126 reviews" "
Rating 6 - Okay. 19 out of 126 reviews" "
Rating 4 - Poor. 13 out of 126 reviews" "
Rating 2 - Terrible. 37 out of 126 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Korbin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant aroma, staff goes above and beyond
Stayed 1 night in Apr 2024

10/10 Excellent

Noriel John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

PATRICIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Alexis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This stay was beyond horrible. Stayed one night. Couldn’t find any parking due to no one plowing parking spots in the lot. I ended up parking on a pile of snow. It probably wasn't even a parking spot. Only one person at service desk to check people in and answer phone calls. I waited over an entire hour (yes, over an hour) to even check in, which was prepaid. The receptionist didn’t know online prepaid procedures, and I was almost double charged. She ended up called manager and got things straighten out, however, 4 people still waiting behind me at this time. The hallways smelled horrible. Once you got into the room, the smell was better. Cleanliness was okay, average. Heat worked, thank goodness! Beds were rocks. Pillows pathetic. Toilet was broken. I had to look into tank to fix flushing issue. The TV did not work at all. Displayed a “no signal”. TV remote in room wasn’t even for the TV. Decided to just go to bed, however, all you could hear was a zoo above my room that lasted until midnight. No one had any respect. At 4:30am to 5:45am, fire alarm goes off. No one’s particular fault for this, but it definitely added into the hatred for this place. I will never go back.
Stayed 1 night in Jan 2024

10/10 Excellent

Korbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Jan 2024

10/10 Excellent

Korbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff went above and beyond
Stayed 2 nights in Jan 2024

2/10 Terrible

Rustam

Disliked: Staff & service, amenities, property conditions & facilities
Nobody is cleaning my room
Stayed 10 nights in Dec 2023

10/10 Excellent

Otilio

6/10 Okay

Dustin

Liked: Staff & service
Smelled like dog in halls bad and alittle in room other then that decent. O and dog barking 2
Stayed 7 nights in Nov 2023

2/10 Terrible

Said

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They should call that hotel smoke hotel, everyone is smoking inside his room, and the smells disgusting.
Stayed 1 night in Nov 2023

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty no shampoo, hand soap and no trash check container
Stayed 1 night in Nov 2023

6/10 Okay

Theresa

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
I definitely would stay her instead of extended st
Stayed 9 nights in Oct 2023

10/10 Excellent

Mame

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

8/10 Good

Emanuel

Stayed 1 night in Oct 2023

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleaning
Stayed 1 night in Oct 2023

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager and staff review
Staff were friendly and helpful.
Stayed 7 nights in Oct 2023

6/10 Okay

Maria Isabel

Stayed 4 nights in Oct 2023

6/10 Okay

Mustafa

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
too far to the city
Stayed 7 nights in Oct 2023

10/10 Excellent

Shauna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place right of off 90. Clean and family friendly. No complaints at all for this stay and I would stay again for sure!!
Stayed 4 nights in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed here one night on my way to Iowa for vacation. Easy on and off. Lots of retail and dining options. Reasonable distance from downtown Chicago. I’d stay here again for certain, especially if it a multiple day stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience I ever had at a hotel
From the very beginning the check-in was fine the girl behind the desk was friendly and checked me in and a timely manner. Immediately after that everything went downhill, first when we entered the room it was obviously visible the room was not cleaned before we walked in there. The floors were dirty and sticky, there was food splatters on the wall and the bathroom door, there was some white chemical powder around the whole perimeter of the room and the bathroom it was on the walls and the floor, I then realized that there was cockroaches everywhere in this room live ones and dead ones I have pictures to back it up, the upstairs guests on the floor above us had six people in that room and three of them were young children running around from 5:00 a.m. till 11:00 p.m. thumping the walls and the ceiling so loud it was miserable to be there. We made numerous complaints to the management for 10 days straight and they did absolutely nothing about it at all none of them all five of the people we talked to and their management never contacted us back to ask what the issues were, their management is useless. Apparently after me complaining for the 10th time about that noisy family above us they told us that children were not even allowed to be in rooms on the top floor numerous times they told us this but never did they do anything about it until the night before I left because I was so pissed off I could not deal with it anymore. They never even tried to move us to a quieter roomwhat they did do was lie to us and do nothing I will never stay at that dump ever again. There's also more issues this supposed to be no smoking on the premises inside this building or within a certain distance of the entry doors but that was not followed either even their management was standing in the entry door smoking cigarettes.That place is a joke. You could not walk in or out of that building without choking on cigarette smoke from at least five people standing there within two steps of the front door, that is completely ridiculous. I also wanted to mention that only after we checked in and asked if the room was ever going to be cleaned they told us no that they would clean it when we leave, and that the two bathroom towels that they had in the room is the only two we were going to get for the whole two weeks day also only two washcloths for 2 weeks, and only two rolls of toilet paper for the whole two week period that was never said to us before we checked in. Also we were never even offered a freak breakfast or even a coffee during our whole state the whole time but yet they advertise they count you free breakfast that was a lie also. That was the worst day I ever had at any hotel in my life. And finally while trying to download pictures of all the Cockroaches their website suddenly says the pictures are invalid to download. These people are scammers.
Cockroaches
Cockroaches
Dead bugs
Stayed 14 nights in Sep 2023

2/10 Terrible

Kristina

Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 7 nights in Aug 2023

10/10 Excellent

PATRICIA

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They provide refrigerator microwave and a stove top to accommodate longer stays And they allow my doggies Thats what matters most
Stayed 7 nights in Aug 2023

4/10 Poor

Susanna

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Looks nice but not comfortable
It felt like this hotel was designed by a computer.
Stayed 1 night in Aug 2023

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
Did not get service at all. The smell was awful. The sheets were awful. Everything about this place is disgusting
Stayed 4 nights in Aug 2023

6/10 Okay

Bob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
How did they not know on booking?
We booked a handicap room with a roll in shower. I was disappointed that the room was a standard room. I went to the front desk and showed her our confirmation and she stated they had no rooms left. To her credit, she scrambled and found one that was being cleaned, but wasn’t a roll in. On a separate note…there was something gross like food hanging from the blinds in the first room and the bathroom looked like it had been cleaned in 10 seconds.
Stayed 2 nights in Aug 2023

10/10 Excellent

Monika

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets allowed and reasonably priced!
Stayed 3 nights in Aug 2023

10/10 Excellent

Manuela paloma

Stayed 2 nights in Jul 2023

8/10 Good

Nolwandle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and their services are good
Stayed 9 nights in Jul 2023

8/10 Good

Jessica, Cortland

Stayed 1 night in Jul 2023

4/10 Poor

Nancy, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No ice machine. Ice trays in fridge are empty so no ice Expedia website says pet fee 5 USD. I WAS CHARGED OVER $60
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many pets in the hotel, dogs were too loud.. and hallways have a horrible smell..
Stayed 1 night in May 2023

2/10 Terrible

Karen

Stayed 7 nights in Apr 2023

2/10 Terrible

Rachel

Disliked: Staff & service
Horrible customer service
Checking in after hours was a horrible experience. The lady at the front desk was confrontational, rude & made fun of my voice several times even after i corrected her. I would never stay again after being treated this way.
Stayed 1 night in Mar 2023

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Ana

Stayed 1 night in Nov 2022

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was super convenient and quiet and a cute place to see my boyfriend for the first time in weeks :)
Stayed 1 night in Nov 2022
Response from Hotel Representative on 21 Nov 2022
Thank you for staying with us and for such a great review! We are glad that we were able to provide a safe and clean environment for your during your getaway! Come visit us again!

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not my cup of tea
This is a transient hotel. If you are living there or staying more than a week, this is fine. But not for a regular overnight stay. Bed was very uncomfortable. You can tell the staff is used to dealing with lowlife customers and residents.
Stayed 1 night in Nov 2022
Response from Hotel Representative on 21 Nov 2022
Thank you for taking the time to share your experience. We regret that our budget friendly extended stay environment was not convenient for you and your travel needs. We hope you will keep us in mind should you or someone you know require alternate housing options for extended time periods.

4/10 Poor

Greg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer Service is a bye-gone trait of too many businesses
Showed up at 4pm to check in and found a sign at counter which stated "be back in 15 minutes". Ourselves and another couple waited in a locked lobby until it was convenient for the clerk to return.
Stayed 1 night in Nov 2022

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit worried by a few of the reviews. I'm glad we decided to give it a try. Nice place, convenient location, quiet, clean and spacious room. Staff were friendly. Exceeded my expectations!
Stayed 1 night in Nov 2022
Response from Hotel Representative on 13 Nov 2022
Thank you so much for choosing us and for such a solid review! We are glad you gave us a try and hope to see you again!

2/10 Terrible

Niyah

Travelled with partner
Disliked: Amenities
They were constantly trying to charge me extra for my stays.
Stayed 2 nights in Sep 2022

4/10 Poor

Silix

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
well, everything was good except for the check in because was waiting hour and a half for my room
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. The staff were super friendly, and helpful. Which I appreciate. The room was a great size with a full size fridge, nice size tv, and enough room. The only one downside was the bed and pillows were not comfortable. It was hard to get good rest. Also, the other visitors would be a little too loud by slamming their doors late at night. If the beds were more comfortable, and the doors had better sound proofing, it would give my stay here 5 stars. I give it 4 though.
Stayed 4 nights in Sep 2022
Response from Hotel Representative on 27 Sept 2022
Thank you for choosing us and providing your feedback! We are glad that overall, you were able to enjoy your stay and truly regret that your evening rest was not perfect for you. We know the value of a good nights sleep!Please come visit us again!

6/10 Okay

Karen

Stayed 2 nights in Sep 2022

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Aug 2022

10/10 Excellent

Jbrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room at a great price !
Stayed 1 night in Sep 2022
Response from Hotel Representative on 19 Sept 2022
Thank you so much for choosing us during your visit to the Elgin area and for giving such great feedback! We are pleased that our efforts exceeded you expectations! Come see us again!

2/10 Terrible

Charlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever!!
The tub had hair all over it, the bed was uncomfortable, the coffee in lobby was always broken, they charge for, clean sheets, towels, toilet paper, cofee pot, etc. They never cleaned my room and i was there over 3 wks, the halls reeked of pot, smokers right outside the doors because thats where they put ashtrays. My dog wouldnt even enter their dog walking area because it was so unkept and saturated, i had to walk her down the street.the key to my room would just randomly stop working even though i was paid in full from day 1.i reserved this room a month in advance and it was for a roll in shower due to mom being in a wheelchair and when we checked in we got a standard room and were told a wheel in shower would not be available but we had already paid and they do not do refunds. The staff were ok, they were just following the management rules but everytime i went to the fronk desk i would see " be back in 15 minutes" sign. If you can live without a full fridge and 2 burner stove, it would probably be cheaper to get a regular hotel then here and definitely more enjoyable. I will never stay at this hotel again. This was the worst three wks ever.
Stayed 16 nights in Aug 2022
Response from Hotel Representative on 19 Sept 2022
Thank you so much for providing feedback from your stay in early September. We truly regret that we did not exceed expectations on so many levels and hope that the rest of your travels were more carefree. We would love to connect with you one on one regarding your experience. Please feel free to reach out directly to the property. We hope to see you again and provide a more acceptable experience!