Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Santa Maria de las Aguas Peñol

2.5 out of 5
Hotel Santa Maria de las Aguas Peñol
Kilometro 7 Via Peñol-Guatape, 50Mts Antes del Restaurante el Llanerito, El Peñol, Antioquia

Reviews

6.8
Rating 10 - Excellent. 14 out of 38 reviews" "
Rating 8 - Good. 6 out of 38 reviews" "
Rating 6 - Okay. 7 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 8 out of 38 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marvin, Jamaica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter

2/10 Terrible

Andrew A

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.
Stayed 1 night in Sep 2023

8/10 Good

Camilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property.
Stayed 1 night in Sep 2023

10/10 Excellent

Tashika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras
Stayed 4 nights in Jul 2023

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing but did not get the room that we saw and booked gave us a different room and wanted to change us more money
Stayed 1 night in Jan 2023

2/10 Terrible

Eskarlet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive and poor attention
Horrible experience, extra charges, the Hotel was shut off water, room wasn’t same as pictures out of Penol view and uncomfortable, check in team was very slow more than 45 minutes check in, they charge for kids event room hace capacity but do not bring extra blankets and towels
Stayed 2 nights in Jan 2023

4/10 Poor

Mauricio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and location were awesome really enjoyed every moment
Stayed 2 nights in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent views!
The hotel and location is exceptional. It is a little bit difficult to reach but it is worth it. The surrounding area is beautiful and it is very close to one of the main tourist spots in the area the Piedra del Guadatape. One of the managers was great but the male manager was sort of unpleasent. Our room was not in range for wifi and that was kind of disappointing. Only certain areas of the hotel had wifi.
Stayed 3 nights in Jan 2018

6/10 Okay

Damian

Disliked: Property conditions & facilities
Falta de mantenimiento la habitacion
Stayed 1 night in Jan 2024

2/10 Terrible

Maissie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Yuliana a

Travelled with family
Disliked: Room comfort
En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia
Stayed 1 night in Aug 2023

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities, room comfort
Muy bueno
El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema.
Stayed 1 night in Jul 2023

10/10 Excellent

norby

Liked: Cleanliness, staff & service
Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺
Stayed 3 nights in Jul 2023

10/10 Excellent

Natacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

JULIETH

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Mucho por mejorar en lo administrativo.
El check in terrible, es un problema el pago si no realizas el pago con tarjeta propia, ojo con reservar por la página, cuando llegas te hacen otros cobros adicionales además, la habitación que reservas no es la misma que te dan, el check out a las 12 muy temprano, el hotel hermoso, la comida deliciosa, la vista demasiado linda, el personal que atiende amable y educado, muy buena atencion la piscina muy sucia.
Stayed 2 nights in Jun 2023

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para desconectarse y descansar, maravillosa visita, para pasar unos días muy agradables.
Stayed 1 night in Jun 2023

2/10 Terrible

Linda

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Lastimosamente son muy abusivos con los turistas y simpre quieren robar del resto súper tranquilo
Stayed 2 nights in Apr 2023

4/10 Poor

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nl hay derecho
A pesar que nos comunicamos que no podriamos llegar por la via de Bogota a Guatape cerrada por grave accidente, y que dependia de la hora en que retiraran la tractomula volteada. Sien la reserva del 24 a el 25 hasta medio dia, al llegar sabado 25 en la mañana no habia habitacion todo full, pero si realizaron el cargo a mi tarjeta. Solicito el reintegro de dicho pago
Stayed 1 night in Feb 2023

6/10 Okay

Nubia

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
El lugar es hermoso, no ceden asi llegues cansado y pidas que te cobren por hora adelnatada la habitacion el desyauno lo misko todos los dias y racionado si llegas tarde tienes que esperar hasta que el encargado se le ocurra abrir y si se va el agua en el poblado el hotel no cuenta con cisterna y te dicen jay que esperar y solucionan el problema con dos jotellas de agua el acesso al hotel es demasiado oscuro de noche y de dificil acesso, no hicieron la limpieza de mi habitacion y no se termino el jugo del buffet y ya no habia mas el cafe lo mismo tenias que pedir a la carta y pagarlo el lugar en si es hermoso se metio una araña gigante ami habitacion no habia quien de mantenimiento la sacara a como pudimos la sacamos el lugar es hermoso pero la atencion no.
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima atención al cliente, no recomendado
Pesima experiencia. El hotel realizó un cargo indebido a la tarjeta, a lo que me comuniqué con el administrador y prometió arreglar lo sucedido y nunca mas volvio a contestar mis llamadas, todos los dias envío un correo y nunca me responden. Haré la denuncia ante la SIC, pero recomiendo no tomar este hotel. Hay muy buenas opciones cerca.
Stayed 3 nights in Jul 2021

4/10 Poor

Eduardo

Liked: Cleanliness
Disliked: Room comfort
Parquedero incomodo. Habitación pequeña y poco confortable. Nevera ruidosa. Habitación sin vista agradable. Personal atento. Nada memorable.
Stayed 1 night in Dec 2020

2/10 Terrible

Miguel

Disliked: Staff & service
No info about foreigners documents
I was there and they ask for my girlfriends passport, she didn't have it an we were rejected. They don't publish the documents required in their web page.
Stayed 1 night in Nov 2020

8/10 Good

JOSE FERNANDO

Liked: Cleanliness, staff & service
El acceso al lugar es complicado le falta invertir en contener una mejor carretera al hotel 🏨 me parecían con mucha humedad y lo accesorios de baño deberían de ser gratuitos no los cobraron
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein sehr schöner Platz mit wunderbarem Blick, leider war der Außenpool noch nicht fertig, aber das wird wohl ganz bald soweit sein. Kann man nur empfehlen.
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
El acceso al hotel desde el principio fue problematico, y durante toda la estadia del hotel adiccionalmente tenia una reserva por otra plataforma y apenas llegue al hotel, comunique que la reserva era inviable con el fin de informar de que la tarjeta que estaba de respaldo se habia vencido y que las fechas establecidas no eran correctas. a lo que la recepcionista del hotel nos dio el visto bueno. pero dias despues nos realizaron el cobro.
Stayed 3 nights in Nov 2018

6/10 Okay

Issa, japan

Liked: Staff & service
夜、12時過ぎに到着したが、スタッフがホテルの前に迎えに来てくれた。泉の景色が綺麗。 ピエドラデルペニョールまで、当日お願いして、船で送り届けてくれた。ホテルでは、通貨両替不可。 ホテル前の道が工事中の為、５分程度足場の悪い上り坂を歩く必要がある。チェックイン前に部屋の窓が開いていたので、虫の死骸が1匹転がっていた。 シャワーのお湯がなかなか出ない。お湯が出たと思ったら、１分しか持たず、また冷水が４分ぐらい続き、そのパターン繰り返し。
Stayed 1 night in Nov 2018

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, room comfort
Beautiful & Great Value
Beautiful hotel with a good kitchen. A difficult driveway, but worth it for the nature scene that the hotel sits in.

6/10 Okay

Lady Yamel

Liked: Staff & service
Regular
tres cosas: 1. Llovió y se nos entró el agua a la habitación. 2. En.el baño no hay toalla en el.piso para cuando sales de la ducha, por lo tanto tu mojas el baño y la habitación. 3. Cuando llegamos, nos estaban cobrando más que porque hoteles.com no registra lis niños....
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Nous avons payé presque 500.000 COP pour une chambre tellement humide que les draps étaient mouillés. Ils devraient installer un système de ventilation ou fournir des ventilateurs pour sécher les chambres. Ne vaut pas le prix que nous avons payé.
Stayed 1 night in Jan 2018

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desacanso con calidad
Muy bien, el sitio es muy agradable, elmpaisaje super, nos quedaba el embalse y la piedra del Peñon al frente, la atencion esmerada. Un saludo especialbpara Oscar y Raul del servicio de conedor
Stayed 5 nights in Dec 2017

10/10 Excellent

Dario , México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable y campirano con acceso al lago
El hotel es muy agradable con una maravillosa vista al Peñón de Guatapé, Probamos el desayuno y estuvo excelente, los cuartos tienen una excelente vista y muy limpios, el gerente al pendiente de nosotros y muy amable.
Stayed 1 night in Nov 2017

8/10 Good

José Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, paisaje y atención genial
El hotel es muy confortable y agradable, la atención excelente y el paisaje espectacular. Los precios un poco elevados. Lo único incómodo es la entrada al hotel ya que es una desviación de cerca de 1 Kilómetro con una carretera bastante destapada, no es culpa del hotel pero sería bueno que gestionaran su arreglo. para descansar es un lugar perfecto.
Stayed 3 nights in Sep 2017

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017