El Macao Trip

Staff is amazing. Hands down. But the room smellt really musky, turned out the filter was mouldy, room smelt like air freshener for 2 days, then it went back to musky (our clothes smelt like our room by the end).. beer is the best at the sportsbar, everywhere else its a little water down. Again, staff amazing. I always had enough water and snacks in my room. Was very well treated. Restaurants - buffet is good, and the italian and the steak house, everything else very mediocre. The music is insanely loud at the pool and the beach, all morning and afternoon, definitely not the place to take my elderly mom, but would've been a better vibe with my boyfriend (in our 30s). Over all, I'd give it a 10/10 given the price, but I've traveled to turks and caicos and other islands at 5 star hotels and this wouldn't come close to it. And next time with my mom specifically, I would book an adults only and maybe spend a little more. I would come back here with my boyfriend, though. Next door to us was a family with young kids and we could hear them through the night.. we talked to them and it helped a bit. But hey, sunshine, unlimited drinks, and a huge variety of food, it was a great get away.

Excellent hotel Excellent service Concierge accommodating but hard to communicate with. Amenities outstanding.

Staff seemed overwhelmed. Needed to stay one more night due to travel/airline issues...was informed they'd do all possible to keep us in same room only to be told late the night before we had to leave.

This was such a great time! Room was clean, room service was amazing, the pools were great and the beachfront was nice! The staff was super friendly and fun as well!

Rooms are tired & there have been many visible repairs. Time for a complete makeover