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Reviews of Herbert Samuel Royal Shangri-La Eilat

Herbert Samuel Royal Shangri-La Eilat
South Beach, Eilat, Southern District

Reviews

6.2
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 5 out of 23 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

9.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Asnat

Liked: Cleanliness, staff & service
Great stay but far from eilat
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Not as images, outdated rooms, same as his brother Orchide hotel just under different name, doesn't look like high class luxurios rooms. No reason to pay extra to be in these rooms. Facilities are not so good - Traqlin, pool... Better getting down to the Orchide's pool which is great. As rooms are far, every movement requires a Shuttle. The closet was broken, the shower had poor current of water in the shower, we were missing thing for 3 persons(was prepared only for 2) - all fixed after calling recrption but disappointing dealing with it when just entering the room. Breakfast is great. Stuff are nice. We got couple of hours for late check in. Better to pay less, expect less and stay at Orchide.
Stayed 2 nights in May 2023
Response from Avi.c on 4 Jun 2023
Dear Guest ,Thank you for your review .The hotel is built on a mountain side and the golf cartsare for your assistance . We will check you other remarks.Sincerely ,

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service
Great property…location a tad odd….but cat control is needed!
Stayed 1 night in May 2023
Response from Avi.c on 21 May 2023
Dear Guest ,Thank you for your review.Sincerely ,

10/10 Excellent

guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time.
Stayed 3 nights in Feb 2023
Response from Avi.c on 10 Feb 2023
Dear Guest ,Thank you for your review.We hope to see you soon again on your next vacation.Sincerely,

6/10 Okay

Aviad

Stayed 3 nights in Sep 2022

4/10 Poor

Austin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great but the service. Terrible, terrible service for such a nice hotel. They were cleaning the pool at 11am with loud machines. Everyone at the pool was trying to relax and enjoy the scenery, but all we could hear was a loud motor power washer. Another guest went to the lobby to tell them turn it off. Power wash the pool at night, not when everyone is using it!!! I was sitting in a chair and an employee tried to open an umbrella above me. I kindly asked him not to open it, as I was sitting in the sun. He gave me SO much attitude and ignored me and tried to open it anyway until I stood up and said no again. I was so frustrated with the terrible service. Schnitzel (chicken tenders) at the pool were inedible. So gross. Breakfast was only offered at the attached hotel. Constantly had to walk up and down the large hill because the golf cart transportation was never available. Beautiful location, terribly run hotel.
Stayed 2 nights in Apr 2022
Response from Avic on 8 May 2022
Thank you for your review

8/10 Good

Shimon

Stayed 2 nights in Sep 2021

6/10 Okay

Doron

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Daniel

Liked: Staff & service
What you see is definitely not what you get. We arrived at Shangrila hotel with high expectations regarding the hotel's facilities and overall seeing, but we found out that nothing is new and it's just a part of the OLD Orchidea hotel. The team was great and def
Stayed 4 nights in Sep 2021

8/10 Good

RAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is great. all is nice.
Stayed 1 night in Sep 2021

6/10 Okay

Ortal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2021

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very filthy , food was not edible
Stayed 3 nights in Sep 2021

2/10 Terrible

Roee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel not go !!!!
Not clean !! Every place that we go was derty!! A lot of garbich all the hotel The service was treball Always we go … not come to take us! The water shower ant the toellet every thing go out !!! We cut the vication and go back to the ahouse….
Stayed 3 nights in Sep 2021

4/10 Poor

Dennis

Travelled with partner
Disliked: Property conditions & facilities
Our room was ok. The bathroom was updated but the rest of the room needs to be updated. The food is ok. I would have expected much better from the shangri la. Parking was the worst I’ve ever seen at a so called nice hotel. Checkout was not good. Certain staff members were very pleasant. Personally I would not stay there again.
Stayed 3 nights in Sep 2021

10/10 Excellent

keren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Good for families The food was very tasty and diverse. The lounge is a bonous Recommended
Stayed 2 nights in Apr 2021

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Avi.c on 18 May 2023
Dear Guest ,Thank you for sharing your valuable feedback with us.Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment.We hope to have an opportunity to better your experience whenever your travels bring you back to Eilat in the future.Sincerely

10/10 Excellent

Matty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio de David y Iair fue excelente en el front desk. Hotel precioso. Limpio. Desayuno podría ser mejor. Y hay un ruido en el Pasillo un zumbido raro que se mete a las Bocinas del cuarto.
Stayed 2 nights in Apr 2023
Response from Avi.c on 21 Apr 2023
Dear Matty ,Thank you for your review .We hope to see you soon again on your next vacation.Sincerely ,

8/10 Good

natalia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Отдых
Сама гостиница хорошая, но состояния номеров оставляют желать лучшего ... хотя попросила починить кондиционер быстро пришёл техник и с улыбкой все сделал , завтрак супер и траклин также все замечательно, и сами работники гостиницы очень отзывчивые , дизайнер поработал очень хорошо каждый уголок со вкусом , вот номера да отредактировать не помешало бы Да потрясающие пляжи шмкрат альмогим
Stayed 2 nights in Sep 2021