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Reviews of Fantasyland Hotel

3.5 out of 5
Fantasyland Hotel
17700 87 Ave Nw, Edmonton, AB

Reviews

7.8

Good

Rating 10 - Excellent. 598 out of 1407 reviews" "
Rating 8 - Good. 370 out of 1407 reviews" "
Rating 6 - Okay. 222 out of 1407 reviews" "
Rating 4 - Poor. 132 out of 1407 reviews" "
Rating 2 - Terrible. 85 out of 1407 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ritchie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best front desk staff. Always extra friendly and professional.
Stayed 2 nights in May 2024

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love my stay.
Stayed 3 nights in May 2024

4/10 Poor

Stuart

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were old and run down. There was an unpleasant odor in each of the 3 rooms we had. The hallways were dark and also musty. Great place if you want to be attached to the mall, but otherwise not a pleasant place to relax.
Stayed 3 nights in May 2024

8/10 Good

Sheila

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Galaxy land
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in May 2024

10/10 Excellent

Malcolm Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't beat a hotel with direct access to West Edmonton Mall. Our room was renovated and upgraded. Would stay again.
Stayed 4 nights in May 2024

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The themed rooms was very vice but could use some undates , wall paper was peeling , but was a lot of fun overall
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. Would love to come back!
Stayed 1 night in May 2024

6/10 Okay

Shauna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby of the hotel was beautiful and bright. The staff that checked me in were very polite and accommodating. The themes of all the floors was very neat and my daughter and her friend went to check them all out. The only real issue we had was the dated room. We had 3 plugs to use and this day in age how many electronics need charged. We had phones, AirPods and watches spread out all over the room as there were 4 of us. One plug was behind the TV/dresser. I had set a bad on the floor by the sitting area and it soaked my bag right through, luckily it wasn’t new items and dirty clothes. The staff did give me a $50 restaurant credit to use as an apology. All in all it was nice to stay close to the mall as we didn’t have to pay for Ubers. Next time I would request a newer room.
Stayed 2 nights in May 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Roman king room. Round bed was too small. We asked to change rooms the next day and the staff we extremely helpful. Got us into a new room with no hassle. Valet parking available and very friendly. Located in the mall so easy access to everything.
Stayed 2 nights in May 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities
Didn’t like that we didn’t qualify for discounted water park because we book on Expedia.
Stayed 4 nights in May 2024

4/10 Poor

Melanie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The fire alarm went off twice while we were there and took forever for them to resolve. One of those times was at 2:30am and it took over an hour to get it turned off. The floor we were on was ancient and in desperate need of updating. The lobby always smelled like cigar smoke. The entrance had several dumpsters in front of it.
Stayed 4 nights in May 2024

8/10 Good

Brianne

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you so much for taking the time to provide us with a great rating Brianne! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the West Edmonton Mall. We book this hotel for the convenient location. The staffs were excellent and tried their best to accommodate us.
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for taking time to provide a rating Ruth! We are delighted to receive a 5-star rating from you as we strive to provide just that to all our guests. Glad to have been able to meet your expectations! We'll make sure to extend your kind words to the rest of our team. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back in the future.

4/10 Poor

Tamar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a real disappointment. It was dirty and noisy. Things didn't work and the service was quite unpleasant.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Tamar. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a basic room through Expedia weeks ago. 2 days ago, I got a phone call from the hotel saying that my room would not be available because of an unexpected maintenance issue, but that I was going to be given a complimentary upgrade to a modern Polynesian room. I accepted. Upon arrival at the hotel, I was not given the upgraded room because of a supposed "issue" with it. The front desk did not even tell me this until I asked if it was the upgraded room. Then, the staff member told me no. She said that I could wait for the Polynesian room, but that she did not know how long that would be. So, I took the basic room as my family was standing around waiting and the hotel worker did not seem very friendly or helpful or sorry at all. My family was excited about the promised upgraded room and packed bathing suits so we could enjoy the jacuzzi tub. It was disappointing to have been told something and then not receive it. On top of this, there was no compensation at all even mentioned...like free breakfast or a discount. Disappointing.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

2/10 Terrible

Ash

Travelled with group
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to leave us with a rating Ash. We would love to hear what we could have done to improve your stay. Thank you for choosing Fantasyland Hotel and hoping to hear from you soon.

6/10 Okay

Greg

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Needs some love. People were awesome, building needs a facelift for $550 a night
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you for taking the time to leave us with a review. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. Please be assured that the hotel is currently taking steps in renovating so that we may serve you better in the future. We are glad to hear you enjoyed your stay and we thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!

10/10 Excellent

Cass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you so much for taking the time to provide us with an excellent rating Cass! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Okay

Judith

Travelled with family
Disliked: Staff & service
I like the location and the convenience because the hotel is inside the mall the room is quite big as well and it can accommodate for 6people!
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Thank you so much for taking the time to share your experience with us Judith. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Fearence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and convenient!
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 May 2024
Thank you so much for taking the time to provide us with an excellent rating John! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Good

Joshua

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was excellent however unfortunately, the Jacuzzi was not cleaned before we got there. We could see traces of human …… in the Jacuzzi, therefore paid to get upgraded into the Hollywood suite. Hollywood suites in my opinion was a five star rating
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you so much for taking the time to share your experience with us Joshua. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience with having two children under 6 made this stay extra enjoyable. The property was clean and staff was friendly, no issues.
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a great experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 15 May 2024
Thank you so much for taking the time to provide us with an excellent rating Justin! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from General Manager on 15 May 2024
Thank you so much for taking the time to provide a rating Cole. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Allie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to be able to stay right at the mall. All staff members were very friendly.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you so much for your amazing 5-star review of Fantasyland Hotel Allie! We are thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations. We always strive to provide our guests with the best possible experience, and it is fantastic to hear that we succeeded in doing so during your stay. We appreciate your kind words and look forward to welcoming you back to our hotel in the near future.

6/10 Okay

Melissa

Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave us with a rating Melissa. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Poor

Sebastian raden

Stayed 1 night in May 2024

6/10 Okay

marcel

Liked: Cleanliness
Disliked: Property conditions & facilities
Dated property heating was off
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Marcel. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Thora, Cardston

Liked: Cleanliness, staff & service, property conditions & facilities
They gave us free apples and upgrated our room
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Thora. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Glenda. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

6/10 Okay

bryan

Travelled with partner
Prices are way wayyy to high
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Bryan. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at the fantasyland hotel and I'm sure we will be back. Rooms are clean and the themes are fun for the kids.
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you and your family back to our hotel again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide us with your kind rating Catherine. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. Looking forward to welcoming you back here to the Fantasyland Hotel.

6/10 Okay

Riley

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Rooms are dated - bathroom tub drain was clogged and so filled the tub during a shower - so gross. Basic room was over $300/night - value was under $100
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Riley. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fun place to stay at. We only stayed for one night but the beds were so comfy
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Eva. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Antony, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
V fun hotel for families and couples too
Stayed 2 nights in Feb 2024
Response from General Manager on 8 May 2024
Thank you so much for taking the time to provide a rating Antony. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

2/10 Terrible

janet

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room is old and not updated at all. The bed springs are felt on the edges of the mattresses. There’s outlets on the base of the lamp but they don’t work. I called front desk for help with the tv so that I could watch a movie. I was told she would send up maintenance. No one showed up. In the morning I told the front desk staff . She said her manager would call me when he/she was done in their meeting. It’s been 26 hours and I’ve heard nothing. The bathroom door stop is on the bathroom floor and we were constantly stepping on it. This hurts almost as bad as stepping on legos. The bases for the beds are extremely hard and they stick out further than the box spring and mattress. They are carpeted with the same carpet as the floor so this makes them almost invisible and dangerous. We both stubbed our feet on them repeatedly. The upholstery on the chairs is stained and disgusting. There is a lack of outlets in the room. For the price of this hotel I expected way better rooms and customer service. It was a very disappointing stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Janet. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

8/10 Good

Lorelei

Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide us with a great rating Lorelei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time will go again
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide a rating Melissa. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Dona

Stayed 1 night in Apr 2024
Response from General Manager on 22 May 2024
Thank you so much for taking the time to provide us with an excellent rating Dona! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, great amenities. Lots of parking and very friendly and efficient front desk staff.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide us with your kind rating Andrea. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.

10/10 Excellent

MENG, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay .. Just wished that free access to the pool area
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to provide a rating Meng. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excellent

Cody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived our family stay! We did the western room with the jail bunkbeds and the kids loved it. Attached to the mall, we had access to everything, m8ni golf, waterpark, galaxyland, aquarium, the works. Great stay, reasonably priced.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Cody! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you so much for taking the time to share your experience with us Austin. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Unexpected neighbours bothering
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for taking the time to share your experience with us Nicole. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unique to be able to walk amongst the endless stores and attraction in one of the worlds largest malls… and then walk into your room and relax after a full day.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Dallas! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

6/10 Okay

Hector, Warman

Travelled with family
Liked: Cleanliness
They do not have good consideration for late check out. They will give you only half an hour (check out is 11:00am). I paid for extra 2 hrs at $50, it should have been out for 1:30pm but said only be at 1:00pm. Technically, they did not honor the late check out for 30 minutes but paid for it anyway, the way it turns out. The only plus is the location if you are shopping.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to share your experience with us Hector. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators slow. No parking
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Brittany. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.