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Reviews of Malmaison Edinburgh City

4 out of 5
Malmaison Edinburgh City
Buchan House, 21-22 St Andrew Square, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 786 reviews" "
Rating 8 - Good. 207 out of 786 reviews" "
Rating 6 - Okay. 68 out of 786 reviews" "
Rating 4 - Poor. 31 out of 786 reviews" "
Rating 2 - Terrible. 11 out of 786 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mark James

Travelled with family
Liked: Cleanliness, staff & service
Fantastic location. Rooms dark & overbearing - our room had a 6 inch window opening, so we had room lights on during a sunny day! No bar service after midnight - you have to usexa vending machine : quite ridiculous in a 4 star hotel.
Stayed 3 nights in May 2024

8/10 Good

Margaret

Great location , rooms comfortable and staff were very helpful
Stayed 1 night in May 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities
Stayed 1 night in May 2024
Response from John Dickson, General Manager. on 20 May 2024
Good morning, Thank you for your kind review. We hope to welcome you back in the not too distant future!Kind regards,

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few blocks to the train station, Clean nice hotel walking distance to Old Town And Edinburgh Castle and the Royal Mile, I would highly recommend this hotel, also great price for the room.
Stayed 1 night in May 2024
Response from John Dickson, General Manager. on 14 May 2024
Good morning, Thank you for taking the time to leave a positive review of our hotel. I hope we have the pleasure of welcoming you back in the not too distant future. Kind regards, John Dickson, General Manager.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every way.
Stayed 1 night in May 2024

10/10 Excellent

NEIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located for everything. Very helpful staff. Clean rooms. Reduced price parking nearby. Everything we could ask for. Will definitely stay again.
Stayed 1 night in May 2024
Response from John Dickson, General Manager. on 11 May 2024
Good evening, Thank you for your kind review. I am pleased to read that you will stay again and very much look forward to welcoming you back to our hotel.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant location for exploring Edinburgh, close to the railway station, easy walking to the main sites in the city and loads of excellent restaurants in the Broughton area. Funky interior design which may not be to be to everyone’s taste! Reception staff were very helpful and friendly, breakfast staff less so. Overall, really pleased with our choice to stay here.
Stayed 2 nights in Apr 2024
Response from Dirk, Deputy General Manager on 5 May 2024
Thank you for this 5 star review Christopher!We are delighted to see you had such a wonderful time with us exploring Edinburgh.Thank you in particular for your lovely comments about our reception staff - thank you for mentioning breakfast, I will take this up with the team there.I hope you will visit our city and our hotel again some time soon! All the best!

8/10 Good

Jaime

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from John Dickson, General Manager. on 30 Apr 2024
Good morning, Thank you for your review. I hope we have the pleasure of welcoming you back soon. Kind regards, John Dickson, General Manager.

10/10 Excellent

Esperanza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with plenty of places for dining and shopping nearby. Easy access to transportation. Very polite staff. Big room. I definitely recommend it.
Stayed 2 nights in Apr 2024
Response from John Dickson, General Manager. on 29 Apr 2024
Good afternoon, Thank you for your kind review. I am delighted you had a wonderful stay and very much look forward to welcoming you back. Kind regards, John Dickson, General Manager

10/10 Excellent

Ian, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trendy rooms with all modern design and modern features in a huge bathroom. Recommend this place.
Stayed 1 night in Apr 2024
Response from John Dickson, General Manager. on 22 Apr 2024
Good afternoon, Thank you for your kind review. I hope we get the opportunity to welcome you back in the future. Kind regards, John Dickson, General Manager.

4/10 Poor

Harry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room needed a thorough clean with dust and grime in corners, under furniture and anywhere a vacuum cleaner couldn’t easily get. The bar was unavailable due to a private function and the breakfast was average with some of it cold. It is a great location, especially for shopping but it is expensive, looking tired with no sparkle. I won’t be back!
Stayed 1 night in Apr 2024
Response from John Dickson, General Manager. on 22 Apr 2024
Good afternoon, I am sorry to read you did not have the best experience with us. Rest assured I will feed this back with our team as we wish for every guest to leave having had the best experience possible. I do hope we get the chance to welcome you back where you receive the true Malmaison experience. Kind regards,

2/10 Terrible

Gordon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was bad
Stayed 1 night in Apr 2024
Response from Dirk, Duty Manager on 22 Apr 2024
I am sorry to hear you did not enjoy your stay Gordon.We would love to hear more about your stay, please contact myself or reception at your convenience. We work hard to deliver only the best experiences and it sounds like on this occasion we did not live up to our usual standards.All the best and I hope to hear from you soon!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was amazing staff where attentive food fantastic
Stayed 1 night in Apr 2024
Response from Dirk, Duty Manager on 22 Apr 2024
Thank you Carolyn!

6/10 Okay

bernadette

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Dirk, Duty Manager on 22 Apr 2024
Thank you for taking the time to review your stay Bernadette. We would love to hear more about your stay, please contact myself or reception at your convenience.All the best!

10/10 Excellent

Florina

Liked: Cleanliness, staff & service, property conditions & facilities
Great room facilities- including ground coffee and a nice surprise of Fererro chocolates provided for Easter! It’s the little touches!
Stayed 2 nights in Mar 2024
Response from Dirk, Duty Manager on 8 Apr 2024
Thank you Florina, we are delighted you had a great time with us here at Malmaison Edinburgh City!

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from John Dickson, General Manager. on 22 Apr 2024
Good afternoon, I am sad to read you only rated us 3 out 5. I hope we get the chance to welcome you back and have the full 5 out of 5 experience. Kind regards,

10/10 Excellent

Bruce, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. My only comment is that it is not quite a good as the sister hotel in Manchester, which seems to be better in terms of the decoration of the rooms, the dining facilities, and slightly better managed across the board.
Stayed 1 night in Mar 2024
Response from Dirk, Duty Manager on 8 Apr 2024
Thank you for taking the time to review your stay Bruce! I am glad you had a good stay with us and thank you for your constructive feedback! Points to work on for us!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Nice area
Stayed 2 nights in Mar 2024
Response from Dirk, Duty Manager on 22 Mar 2024
Thank you Thomas!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting design friendly staff great location dog friendly and nice dining.
Stayed 1 night in Mar 2024
Response from Dirk, Duty Manager on 22 Mar 2024
Thank you so much Dawn, very happy you had such a great time! See you again soon!

10/10 Excellent

Jerry, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was stunning, the room comfortable, and the staff was courteous and friendly. No complaints at all.
Stayed 3 nights in Dec 2023
Response from Di on 22 Mar 2024
Thank you Jerry for these great comments, we'll make sure to share with the team! All the best!

6/10 Okay

Colleen

Liked: Staff & service
Room was not thoroughly cleaned and service at the restaurant wasn't great, but the front desk staff were great!
Stayed 2 nights in Mar 2024
Response from Dirk, Duty Manager on 19 Mar 2024
Thank you for taking the time to leave your thoughts Coleen. I am very sorry to hear about your room and your restaurant experience, I will pass this along to look into so we can try identify what went wrong.Thank you for your nice comments about our Front Desk team :)All the best and we hope to see you again soon!

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was okay, but nothing special. Breakfast was disappointing. Probably have just as good a stay at the Ibis over the road and save yourself £100 per night
Stayed 2 nights in Mar 2024
Response from Dirk, Duty Manager on 19 Mar 2024
Sorry to hear you left disappointed, we would love to hear more - please contact us at your convenience!

10/10 Excellent

Iain, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Dirk, Duty Manager on 12 Mar 2024
Thank you Iain!

6/10 Okay

Simon

Disliked: Property conditions & facilities
the decor intends to be edgy but looks like an Odeon cinema ! attention to detail lacking. Little things like guests having to struggle through a door with their baggage in the gaze of reception, mattress 'care' poor - ours quite deformed and had to be turned, can't sinks have plugs that hold the water and release when plug released ?
Stayed 2 nights in Feb 2024
Response from Dirk, Duty Manager on 12 Mar 2024
Thank you for taking the time to leave your constructive feedback Simon. We will look into each point and address where we can. If you wish to discuss this further, please do not hesitate to get in touch. All the best!

10/10 Excellent

Aimee Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great decor, huge room, quiet and breakfast was great. 5 min walk to Princes Street and only 25min Uber from airport.
Stayed 3 nights in Feb 2024
Response from Dirk, Duty Manager on 27 Feb 2024
Thank you Aimee, glad you had a lovely time!

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thanks Kenny!

4/10 Poor

Annalisa

Disliked: Staff & service, property conditions & facilities
The hotel is not pram friendly. We were put on the 5th floor and the lift goes to even floors only. Stairs going into reception, stairs to go to the restaurant, stairs to get to the lift. Room is ok, on the small side but nice bathroom. Staff aren’t the friendliest. Hotel was being painted during our stay which isn’t very convenient either. Good location.
Stayed 1 night in Feb 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thanks for the feedback Annalisa - I'm sorry to hear you didn't feel we were pram friendly! Whilst all floors are accessible by lift, I do understand it in some cases involves a little walk. I hope you will give us another chance, please get in touch if you would like to discuss further!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovley and modern. Staff were lovley, polite, professional and efficient. Breakfast was ok, had a wide selection for continental and cooked. Our hot food order was wrong, so waited 15 minuest for the correct order and it was a completely wrong order so after waiting a further 15 minutes we finally got the correct order. Food was passable but not amazing.
Stayed 1 night in Feb 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for taking the time to share your thoughts Stephen. I'm sorry about the breakfast mix ups, I will share with the team for us to look into!

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel
Stayed 2 nights in Feb 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you!

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite for one night and it was an amazing room for the price. Luckily we didn’t have to carry a lot as the lift doesn’t go past the 8th floor so we had to go up 2 sets of stairs to get to the 10th. Room was very clean and we’re also able to order food to the room. Would come again!
Stayed 1 night in Feb 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for this 5/5 review!

6/10 Okay

William

Stayed 1 night in Feb 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for taking the time to review your stay, if you wish to discuss things any further please do not hesitate to get in touch with us.

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Rooms are very dark
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Darren, we are working on adding more light to our rooms!

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here before never disappoints - it the go to
Stayed 2 nights in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you, hopefully see you again soon!

10/10 Excellent

patricia

Liked: Staff & service
Staff
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for this 5/5 review and for mentioning our lovely staff! All the best!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking Forward to going back for sure
I recently had the pleasure of staying at the Malmaison Edinburgh city hotel, and I must say it was an exceptional experience. From the moment I walked through the doors, I was greeted with warm and friendly staff who made me feel right at home. The hotel itself is simply stunning. The interior design is stylish and contemporary, with a touch of elegance. The attention to detail is evident in every corner, from the beautifully decorated rooms to the cozy common areas. Speaking of the rooms, mine was nothing short of luxurious. It was spacious, well-appointed, and impeccably clean. The bed was incredibly comfortable, ensuring a great night's sleep. The bathroom was also top-notch, with modern fixtures and luxurious toiletries. Can’t wait to return ❤️💯
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you so much for this 10/10 review and the lovely comments about our hotel and especially the warm welcome from our team! We hope to see you again some time soon!

10/10 Excellent

GARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thanks Gary!

6/10 Okay

Sean

Underwhelming, lacked atmosphere and detail!!!!
Not too great. Stayed at most of them before and found them ok and this one I didn’t like at all. The rooms were too dark with no option to set lighting so my partner found this difficult for make up. The bar was small for the hotel size and lacked atmosphere. Room lacked any shelves or draws and the wardrobe didn’t leave room for long hanging. Breakfast was not great except the eggs which were lovely. Overall we were underwhelmed from arrival to leaving. It wasn’t a cheap stay and not being value for money. The location however was excellent.
Stayed 2 nights in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Sean, I am sorry you were disappointed and it seems clear we did not deliver on this occasion. Please contact myself or the team at reception should you wish to discuss this with us directly.Once again, my apologies and I hope you will visit Malmaison again!

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thanks Peter!

8/10 Good

Morag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Our discount for parking was 80 pence! Overall good service. I don’t like the Malmaison decor. Sorry Malmaison you are a bit tacky
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank Morag! Sorry our decor is not to your liking - and the car parking discount at St James only really kicks in when parking overnight so I wonder if that might be why?

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Amazing stay staff were very friendly and professional
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Sharon!

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth the price
Rooms are poorly lit, so much so with all the lights on you need your phone torch to find your stuff on the floor. There was also an old bottle of wine left open in room cupboard. The young long black haired girl on the reception couldn’t lift her head off her hand to say bye when we were coming in at night, then she did the same the next day when leaving, just a mumble whilst looking down fiddling with her chain or something, poor attitude. The Breakfast was cold both days even after we asked for it to be cooked longer as the black pudding was like warm and doughy. Yet it came the same again, clearly hot held, nothing wrong with that though but ensure it’s hot enough and use warm plates. Especially when the hotel so quiet. Every year we go to Edinburgh for birthday and stay somewhere different, can’t recommend here. Only the location is excellent.
Stayed 2 nights in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for taking the time to share your experience. I am very sorry you did not have a good stay and it seems clear from your comments we fell way short of our usual standards. If you would like to discuss this with us directly, please contact myself or the team at reception at your convenience. All the best.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Chris!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Nicola!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed our stay. Friendly and helpful staff. Bartender made the best long island iced tea ive ever had. Very clean. Very comfortable. Would recommed to anyone. Worth the price.
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Excellent stay, very comfortable and clean. Lovely staff and fantastic breakfast! Would definitely stay again!
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Laura!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let there be light
Great location , hotel and staff. Excellent breakfast, generous room , good shower and a comfy bed. The only issue is the room lighting coupled with dark colour pallet in the means it’s not great period but really bad for any use of a mirror . Wife could not do hair or makeup , not a good recipe for a completely relaxing stay 😀😀😀
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you Paul for this great review and especially for the lovely comments about our team.We are working on adding some light to our bedrooms, especially for Edinburgh's dark winter days - so hopefully you will come back and appreciate the changes!

10/10 Excellent

Raehben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
Amazing! I will be back
Stayed 2 nights in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you & see you again very soon!

8/10 Good

Lucy

Liked: Cleanliness, staff & service
Staff were pleasant and helpful. Cooked breakfast very good but the coffee machine was broken and no one seemed very bothered. Room was comfortable but oh so dark! It was completely depressing to be in and impossible to see properly in the bathroom at all where the look was concrete underground car park. The public areas were much the same so we went out. The location for other places to eat and drink is excellent.
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for your thoughts Lucy!

8/10 Good

Edna

Travelled with family
Liked: Cleanliness
Hotel is in a great location and rooms are a large size compared to most. May be difficult for someone who is disabled to get around due to stairs and lifts not available on all floors. Room was dimly lit and staff seemed a bit frazzled. It was a nice hotel for our brief stay.
Stayed 1 night in Jan 2024
Response from Dirk, Duty Manager on 20 Feb 2024
Thank you for your review - we will share this with the team and discuss where we can improve.