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Reviews of Embassy Suites Syracuse

3.5 out of 5
Embassy Suites Syracuse
6646 Old Collamer Road South, East Syracuse, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 883 reviews" "
Rating 8 - Good. 180 out of 883 reviews" "
Rating 6 - Okay. 91 out of 883 reviews" "
Rating 4 - Poor. 71 out of 883 reviews" "
Rating 2 - Terrible. 59 out of 883 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Britteny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LOVED the appetizers and 2 free drinks
Stayed 1 night in May 2024

10/10 Excellent

Diego

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Embassy Suites-Syracuse. Big rooms, nice breakfast. Friendly staff.
Stayed 3 nights in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

6/10 Okay

Harold, MORGANTON

Travelled with family
For a relatively new Embassy Suites property, these are the worst designed rooms we have stayed in. First, the lighting is very poor in all rooms, especially the bathroom and coffee bar area. Only one light in the bathroom and no lights in the coffee area. The living room is large, but the bathroom is so small you can barely turn around. The designer should have made the bathroom larger and living room smaller. Sheets on the bed were too small and kept coming off and the pillows were very uncomfortable. All in all, a very uncomfortable stay due to poor design and decor.
Stayed 1 night in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent experience with us. We are deeply sorry we did not meet your expectations. We strive to do better and will use your comments to improve the rooms and experience for our guests. We hope you will give us another chance and visit us again.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and neat
Stayed 2 nights in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

4/10 Poor

Denise

Travelled with group
Liked: Amenities, property conditions & facilities
We are disputing a charge
Stayed 1 night in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share your experience with us. Please let us know if we can assist you in any way with the dispute. We hope to welcome you back soon.

4/10 Poor

Jacques

Disliked: Staff & service
I recommended this hotel to our friend … they overlooked both our friends and our room - no new towels when we came back after leaving all day … they had completely skipped housekeeping.. when I went to front desk… they said they would send someone at 6 pm, so we purposely stayed in the lobby until 6:45 -to go back to nothing had been done - went to desk again and was basically told there was no staff to do our room - so I requested fresh towels … they brought them 15 min after - no refreshing room.. I was mortified that I recommended this hotel as they wanted to go to a cheaper one .. will bring this higher
Stayed 2 nights in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent experience with us. We are deeply sorry we did not meet your expectations. We strive to do better and will use your comments to improve the rooms and experience for our guests. We hope you will give us another chance and visit us again.

6/10 Okay

Wendy

Stayed 2 nights in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your experience with us. Please let us know if there was anything we could have done to improve your stay. We look forward to welcoming you back soon.

10/10 Excellent

Sherry

Liked: Staff & service, property conditions & facilities
Loved everything about this place!!! Will be back!
Stayed 1 night in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

10/10 Excellent

Gerianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Patricia

Travelled with partner
Easy check-in very clean staff not very friendly
Stayed 1 night in May 2024
Response from Nicole on 23 May 2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay. My deepest apologies the staff was not friendly. That is not at the standard here. We look forward to seeing you again.

10/10 Excellent

Tracy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. The staff was very nice, professional, and accommodating. They went above and beyond to help with requests. When I arrived Expedia never booked my hotel stay. The staff was very nice and ended up finding me a room last minute. Luckily someone had just cancelled. The room was clean and I felt safe and secure. I was able to be on the same floor as my other family members. I would definitely, stay at this location again.
Stayed 2 nights in May 2024
Response from Nicole on 18 May 2024
Thank you for taking the time to share about your experience with us. We are so thrilled you enjoyed your stay. We thank you for the kind words and we hope to welcome you again soon.

2/10 Terrible

Brigitte

They did not have me in the system so we never stayes there.
Stayed 2 nights in May 2024
Response from Nicole on 23 May 2024
Thank you for your message. My apologies on this. I have tried calling and hope to speak with you soon so we may resolve any issues. I look forward to speaking with you.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice
Stayed 2 nights in May 2024
Response from Nicole on 14 May 2024
Thank you for taking the time to share about your most recent stay. We are so glad you enjoyed your stay! We hope to welcome you back again soon.

4/10 Poor

Brittany

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay a little expensive.
Stayed 2 nights in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your most recent experience with us. We are happy to see that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel. It is nice and clean, and well kept. I could not believe the breakfast it was by far the best Free breakfast I have ever seen at a hotel. They had everything you could want and they even had an omelette station made to order. They have a huge bar but it closed at 10pm so we were not able to use it since we checked in late. However, they had a little store in the hotel where you could buy snacks, drinks and even alcohol. There is a Ruby Tuesday within a 2 minute walk. I definitely recommend this hotel!
Stayed 1 night in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your experience with us. We are so very happy to hear that you enjoyed your stay with us. We so appreciate your feedback and lovely comments.

10/10 Excellent

SUSAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a short drive to the Dome
Stayed 1 night in Apr 2024
Response from Nicole on 25 Apr 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient it was right near the highway.
Stayed 2 nights in Apr 2024
Response from Nicole on 25 Apr 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, but nothing around but other hotels and one restaurant. Hotel was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Nicole on 25 Apr 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at an Embassy Suites I love the hotel design and the “Happy Hour “ Nice hotel
Stayed 1 night in Apr 2024
Response from Nicole on 25 Apr 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable
Stayed 1 night in Apr 2024
Response from Nicole on 25 Apr 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

6/10 Okay

Michael

Stayed 1 night in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyer our stay and overall. However, we were inconvenienced by the need for a reservation time at the pool. We arrived at check in time but rooms were not available. We had a short wait. We had to wait for a pool time slot. That meant dinner was pushed back. By the time we went out to dinner we had a two hour wait at the restaurant. So just be aware, if you have kids that are looking forward to the pool they may not be able to swim. Also, the breakfast options are adequate, but not as tasty or fresh as a basic chain hotel.
Stayed 2 nights in Apr 2024
Response from Nicole on 16 Apr 2024
Thank you for taking the time to share about your most recent experience with us. We are sorry to hear that you did not enjoy your stay. We hope to welcome you back in the near future.

10/10 Excellent

Janette

Stayed 1 night in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Deirdre

Stayed 1 night in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nicole on 16 Apr 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in over a busy weekend. The line at check in was long and rooms were not ready at 3pm. But it was the weekend of the eclipse. Our two rooms were ready by 5pm. We had one room at 3:30 and had a pool time for 4pm so it all worked out. Yes, this property requires your party to reserve a one hour pool time. That’s not always convenient. But it does keep the numbers down at the pool. The rooms are clean and comfortable. Breakfast is just okay. There are options. Cereal, pastries, and hot foods. But I’ve had much better at lesser hotels. This hotel is a nice pick because of the suite style rooms. If you don’t need the extra space and prefer better breakfast, this might not be the best choice.
Stayed 1 night in Apr 2024
Response from Nicole on 16 Apr 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Yakun

Liked: Cleanliness, staff & service, property conditions & facilities
its ok
Stayed 1 night in Apr 2024
Response from Nicole on 16 Apr 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

4/10 Poor

Charrena

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water ac or heat did not cover the whole room, limited channels, no channel guide, not unlimted pool use
Stayed 1 night in Apr 2024
Response from Nicole on 16 Apr 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to hear that you did not enjoy your stay. We hope you'll give us an other chance in the near future.

2/10 Terrible

Kaitlin

Stayed 1 night in Apr 2024
Response from Nicole on 4 May 2024
Thank you for taking the time to share about your experience with us. We are so sorry to see that you did not enjoy your stay. We are always looking for ways to improve our guest experience. We hope you'll give us another chance in the near future.

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness
Said it was 10 min from the Syracuse campus, but wasn’t really anywhere near it. Right on the highway.
Stayed 1 night in Apr 2024
Response from Nicole on 5 Apr 2024
Thank you for taking the time to share about your most recent experience. We are sorry you were unhappy with our location. We hope to welcome you back soon.

10/10 Excellent

Marc

Stayed 2 nights in Mar 2024
Response from Nicole on 25 Apr 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

4/10 Poor

John

Stayed 1 night in Mar 2024
Response from Nicole on 2 Apr 2024
Thank you for taking the time to share about your experience with us. Im so sorry to see that you did not enjoy your stay .Was there anything we could have done to improve your stay?

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was great!! Our room was clean and I liked the set up. I appreciated the complimentary drinks (2) and breakfast was ok. I didnt like having to make a reservation to go swimming. Li.ited food available and not much for food in the vicinity.
Stayed 1 night in Mar 2024
Response from Nicole on 26 Mar 2024
Thank you for taking the time to share your experience with us. We understand and apologize for the inconvenience of making a pool reservation. We are strictly mandated by The Department of Health. We hope you had a chance to visit one of the several restaurants around, including ours. We hope to welcome you back in the near future.

10/10 Excellent

Austin

Stayed 1 night in Mar 2024
Response from Nicole on 16 Apr 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 Good

John, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on 19 Mar 2024
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Jen

Travelled with family and small children
Liked: Amenities
Friendly, informative staff. Very welcoming.
Stayed 1 night in Mar 2024
Response from Nicole on 14 Mar 2024
Thank you for taking the time to share about your experience with us. We are so happy to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Joe

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole on 14 Mar 2024
Thank you for taking the time to share about your experience with us. We are so happy to see that you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice rooms, friendly staff. Free breakfast is great
Stayed 1 night in Mar 2024
Response from Nicole on 12 Mar 2024
Thank you for taking the time to share your experience with us. We are so happy to see that you enjoyed your stay. We look forward to welcoming you again.

6/10 Okay

Robert and Mary

Travelled with family
Disliked: Amenities, property conditions & facilities
One lamp did not work. On TV remote did not work. The lighting is very poor. The breakfast was average.
Stayed 1 night in Mar 2024
Response from Nicole on 12 Mar 2024
Thank you for taking the time to share about your most recent experience with us. My deepest apologies for items not working. This is not the standard and we appreciate you bringing this to our attention. We hope to welcome you back in the near future.

10/10 Excellent

Janesha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Employees were really nice
Stayed 1 night in Mar 2024
Response from Nicole on 5 Mar 2024
Thank you for taking the time to share about your most recent experience. We are so happy to hear you enjoyed your stay and our staff. We hope to welcome you back in the near future.

2/10 Terrible

Desley

Stayed 1 night in Mar 2024
Response from Nicole on 23 Mar 2024
Thank you for taking the time to share about your most recent experience with us. We are saddened to see that you did not enjoy your stay. Please let us know if we could have done anything to improve your stay. We hope to welcome you back again soon.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely, spacious and clean. The breakfast was pretty good. I did not eat dinner at the hotel, so I cannot comment on the restaurant other than the breakfast.
Stayed 2 nights in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and breakfast. We look forward to seeing you again.

10/10 Excellent

Sherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious! They had a few loud kids there this weekend, but aside from that it was excellent.
Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and your room. We look forward to seeing you again.

8/10 Good

shakirra

Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Kyle

Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We hope to earn a 10 next time. We look forward to welcoming you back in the near future.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous front desk.
Stayed 1 night in Feb 2024
Response from Nicole on 27 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you had a great encounter with our front desk. We look forward to welcoming you back in the near future.

8/10 Good

Ron

Stayed 2 nights in Feb 2024
Response from Nicole on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We hope to earn a 10 next time. Please share any feedback so we may do better. We look forward to welcoming you back in the near future.

10/10 Excellent

Shaniece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful
Stayed 1 night in Feb 2024
Response from Nicole on 17 Feb 2024
Thank you for taking the time to share your experience about your recent stay. We are thrilled that you enjoyed your stay and we look forward to welcoming you back in the near future.