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"The hotel doesn’t look like the pictures at all. Looks like the owner has neglected the maintenance of the property, everything is falling apart. The furniture is cheap, odd and tacky. The lock of hour room was basically broken and unsafe. In general, the vibe is eery. Food was horrible and extremely expensive. We preferred to loose our money and don’t stay the second night. I’m not sure if the previous reviews are the owner’s friends & family as it is definitely not true. As a Mexican, I’ve never experience something like this in my country. "

"Everything was very clean, except the pool… most staff helped with a happy attitude but several were very rude and very unfriendly. Food was 4/10"

"The only drawback was a/c leak in bathroom. Technician had to cut open ceiling for repair and it was still leaking after he supposedly "repaired" it. Other than the leak when the a/c was on and capturing the puddle with a waste basket, the condo was fairly priced and accurate."

"Yes"

"Firstly, I rarely review any business good or bad, but Hotel Palmas de Cortez was simply appalling. When checking in, the woman at the front desk would only cut us one key card for the room for 3 people. She said come back tomorrow if you want more. She was incredibly rude. When we got to the room, it was a dump. We had a Presidential suite and it was anything but! It was so run down and disgusting we went back to the front desk and asked for another room. We were subsequently shown room that was covered in more dust, had dead insects on the window sills, stunk of mold and didn't look as if it had been cleaned in months! We eventually stayed in the original room as we had no choice. We went out and bought cleaning products from the local supermarket and cleaned the room ourselves to where it was livable. Housekeeping only made the bed and folded the used towels. I deliberately left dust on one of the sofa arms to see if housekeeping would wipe it off during the 6 nights we were there - it was not! The overall hotel is tired and desperately in need of a facelift and someone who cares about the property. The restaurants on site were terrible however the staff at least were pleasant and helpful. The pool bar doesn't serve food - you have to get takeout! The gym was disgracefully filthy - couldn't use it! We've stayed at many properties in Mexico, some good, some bad, but nothing like this! The website portrays the hotel as something entirely different to reality. Stay away!"

"The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again. "